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39-685: Ola Consumer , formerly Ola Cabs , is an Indian transportation company that provides ride-hailing services and operates other business verticals such as financial services and cloud kitchens . It is headquartered in Bangalore , and operates in 250+ Indian cities. A variety of venture capitalists including Softbank have large stakes in the company. In January 2018, Ola extended into its first overseas market, Australia , and launched in New Zealand in September 2018. In March 2019, Ola began its operations in

78-689: A grocery delivery service in Bangalore, before shutting it down in March 2016. In November 2021, Ola Store returned with quick delivery of grocery and essentials, starting with a pilot launch in Bangalore. By January 2022, Ola set up 200 dark stores across 9 cities, and rebranded the service as Ola Dash. In April 2022, Ola Dash scaled down its operations from 9 cities to 3 cities and dismissed over 2,100 contract workers. In June 2022, it shut down Ola Dash in all cities. In October 2021, Ola launched its new and pre-owned car marketplace called Ola Cars in 30 cities, which

117-561: A $ 950 million buyout by Uber . In early 2015, the company made an all-stock purchase of TastyKhana.in, and the portal Just Eat India. Towards the end of 2015, the company laid off around 300 employees in India. During that time, there was allegedly malpractice at Foodpanda India, including non-payments to restaurants and fake listings. The company was based in Gurgaon at the time and was operating in approximately 200 cities. By 2016, Rocket India

156-453: A boycott against Foodpanda after it was identified as an advertiser on Nation TV , a pro-establishment mouthpiece. The boycott forced the company to suspend all of its advertisements on the channel amid concerns for its reputation. In July 2021, the company suffered another widespread boycott in Thailand after it tweeted that it would dismiss one of its drivers who was seen at the place where

195-669: A public transport ticketing app. Later in August 2018, Ola financed Series A funding of the scooter rent startup Vogo, and again in December, invested another $ 100 million. In 2019, more than 10,000 drivers applied both in online and offline mode, ahead of its launch in London . In February 2020, Ola launched its taxi-hailing services in London with over 25,000 drivers registered. Ola posted its first-ever operating profit of ₹ 90 crore (US$ 11 million) in

234-515: A royal portrait was set on fire during a pro-democracy protest on 18   July, saying his act breached its policy against "terrorism". It was reported that around two million users in Thailand deleted their accounts on the Foodpanda application overnight. Many restaurants also joined the boycott, announcing their withdrawal from their partnerships with Foodpanda. The company later apologised, stating that it supports free speech and would not dismiss

273-463: A taxi aggregation firm. It originally allowed users to make bookings via phone call, before introducing its mobile app in June 2012. By early 2015, Ola reportedly had the biggest market share, followed by TaxiForSure, Meru Cabs , and Uber , which was launched in 2013. In March 2015, Ola Cabs acquired rival TaxiForSure for ₹ 1,237 crore (US$ 200 million). In June 2015, Ola integrated TaxiForSure services on

312-521: Is illegal. In January 2015, Ola acquired radio taxi company GCabs for an undisclosed amount and renamed it as Ola Fleet Technologies. Ola Fleet is engaged in leasing of cabs to partnered drivers. Ola entered food delivery segment in March 2015 under the name Ola Cafe, but stopped the services in March 2016. It began offering food delivery services again in December 2017 with the acquisition of Foodpanda 's Indian subsidiary for an undisclosed sum. Ola also announced that it would infuse up to $ 200 million in

351-529: Is operating in 11 markets in Asia, including: Foodpanda processes and sends orders to partnering restaurants, and commissions riders to deliver the food to the customers. The service is available via its websites and mobile applications . Foodpanda connects customers with restaurants that offer food delivery in their vicinity. Customers can browse the menus of available restaurants, send in food orders, and make payment after providing an address to deliver to. An SMS

390-617: Is owned by Ola Financial Services, which also offers other financial products such as buy now pay later , insurance, co-branded credit cards and vehicle loans in partnership with other financial institutions. In October 2021, Ola acquired GeoSpoc, a Pune-based geospatial technology company. Founder Bhavish Aggarwal wrote in a blogpost that the acquisition would help the company convert satellite imagery into web maps . In July 2024, Ola launched Ola Maps as alternative to Google Maps API, with Aggarwal urging Indian developers to use India-based solutions. In July 2015, Ola launched Ola Store,

429-526: Is sent to confirm the customers' orders and indicate the estimated delivery time. Foodpanda also has a review section on restaurant pages, where customers can comment on sales process, delivery, taste, and overall impression of the partnering restaurants. Foodpanda raised $ 20 million in initial funding from Investment AB Kinnevik , Phenomen Ventures and Rocket Internet in April 2013. In September 2013, iMENA Holdings invested $ 8 million. In February 2014, there

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468-571: The UK . In April 2024, the company announced that it is exiting all of its international markets to focus on the Indian market. In August 2024, the company rebranded itself into Ola Consumer. In 2010, Bhavish Aggarwal established Olatrip.com, a trip planning company operating in the Delhi region. In January 2011, recognizing a growing demand for on-demand cab services, Aggarwal and co-founder Ankit Bhati launched Ola Cabs,

507-575: The industrials sector. The sector consists of several industries including logistics and air freight or airlines, marine, road and rail, and their respective infrastructures . Entire stock market indexes focus on the sector, like the Dow Jones Transportation Index (DJTA). In the EU, the transport industry directly employs around 10 million people and accounts for about 5% of the gross domestic product (GDP). Logistics account for 10–15% of

546-803: The Delhi Metro. Delhi Transport authority in early 2015 questioned the credibility and required verification of drivers working for Ola, along with other competitors such as Uber. The inquiry revealed that approximately 80% of drivers amongst all services did not possess permits to ply commercial transport services in Delhi. In March 2019, the Karnataka state transport department suspended Ola's operating license for six months for violation of license conditions and violation of Karnataka On-Demand Transportation Technology Aggregator Rules, 2016, on account of Ola running bike taxi services though it only had license for four wheeler taxi operations. The company stated that it

585-661: The Foodpanda business was led by Ralf Wenzel, Felix Plog and Ben Bauer. In 2015, co-founder Rohit Chadda stepped down from the company. By 2016, none of the original managing directors or co-founders remained with the company. Its operations in Indonesia also shut down due to competition from flourishing app-based taxi-motorbike services, while the company sold its Delivery Club business in Russia to Mail.Ru for $ 100 million in November 2016. Foodpanda's largest investor Rocket Internet sold

624-542: The Ola mobile application. In August 2015, Ola was reported to be operating in over 100 cities and became an app-only service. Later in the year in November, Ola acquired Geotagg, a trip-planning applications company, for an undisclosed sum. In a move to expand beyond cab aggregation, Ola acquired the struggling foodtech company Foodpanda India with an eye on leveraging the growing food delivery segment business in December 2017. In April 2018, Ola acquired Ridlr (formerly Traffline),

663-749: The Philippines, Taiwan and Thailand. A year later in 2013, Foodpanda was launched in Bangladesh and Romania . With more than 20,000 employees operating in their company, Foodpanda became the largest food delivery service in Bangladesh. In 2014, the service expanded into the Balkans , Brunei , as well as the Philippines . In February 2014, Foodpanda acquired Eat Oye, a rival company in Pakistan. Global expansion of

702-498: The basis of global trade is worth over 5.7 trillion Euros. According to Forbes Global 2000 , FedEx is the biggest transportation and logistics company in the world in 2021, closely followed by UPS . This article about transport is a stub . You can help Misplaced Pages by expanding it . Foodpanda In 2012, Swiss Lukas Nagel and Rico Wyder established Foodpanda in Singapore, before expanding to Malaysia, Indonesia,

741-624: The city of Pune in June 2019 when a passenger killed the driver to steal his car. Two other murders of Ola drivers by robbers took place in New Delhi and Agra respectively. A recent study has shown that Ola may be contributing significantly to congestion in three major Indian cities – Mumbai, Bangalore and New Delhi. The adverse congestion effects were found to be the highest in the busiest areas of each city during peak hours. The study also reported that many who use these services would have otherwise used more efficient forms of public transport, such as

780-482: The company ignored them, even under the threat of being reported to the TRAI . The issue was reportedly fixed three weeks later after receiving considerable media coverage and social media attention. On January 19, 2020, a technical glitch caused multiple users to receive notifications such as "Your ride is on the way" or "Your ride is here" despite them not even attempting to book through the platform. In some cases, cancelling

819-402: The company noticed that there are a lot of female home chefs looking for side income, but it has since scaled to Bangladesh and Malaysia. The initiative is also seen as a source of income for chefs who do not have the capital to set up shop, but have the ability to cook and provide food from their own kitchens. The initiative currently supports 8,000 to 9,000 home chefs, and Foodpanda plans to grow

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858-534: The company surged 20% on opening day. Ola launched a bike sharing service in December 2017. Ola Cabs' technology came under criticism regarding the security of its mobile app. The API calls could be replayed to top up its wallet. In August 2016, a privacy breach occurred when customers' details such as names, phone numbers and addresses, in Bangalore , were received as SMS messages by an individual in Chennai . Although these unanticipated messages were reported to Ola,

897-618: The company to Delivery Hero in December 2016. On 1 November 2017, Foodpanda re-branded and changed its brand colour from orange to pink with an updated logo across all served countries, following its acquisition by Delivery Hero. In April 2018, the company left the Brunei market. By 2019, Foodpanda had gone through three rounds of management changes. From 2019 to 2020, Foodpanda began operating in other markets in Southeast Asia, launching in Thailand, Myanmar, Cambodia, and Laos. Foodpanda

936-401: The cost of a finished product for European companies. On average 13.2% of every household's budget is spent on transport, which still depends heavily on fossil fuels and represents an important source of CO 2 emissions . Emissions from road freight transport have risen by more than 20% since 1995, counterweighting the increased energy efficiency of vehicles. Logistics and transport as

975-472: The driver. Work In October 2021, the company in Malaysia received backlash after several of its vendors claimed that the service charges them excessively high commission rates as well as other hidden fees. Some vendors terminated their accounts with the service after a revelation of more than 70 screenshots of Facebook posts and pictures of invoices from Foodpanda vendors who claimed that they were being charged

1014-435: The financial year 2020–21. In April 2024, Ola announced it was pulling out of all international markets – UK, Australia and New Zealand markets with only a few days notice. In May 2024, Ola migrated from Microsoft Azure to its own cloud platform Krutrim. In July 2024, Ola shifted from Google Maps to a new in-house mapping tool, Ola Maps. On August 18 2024, Bhavish Aggarwal rebranded Ola cabs as Ola consumer. Apart from

1053-551: The food delivery unit. While the number of users and orders went up in 2018 due to discounts and offers, the numbers dropped sharply in early 2019. In June 2019, it stopped food delivery service and laid off most of its 1,500 delivery executives. However, it continued to operate Foodpanda's cloud kitchen business. As of 2021, Ola Foods operates more than 50 cloud kitchens, including its flagship brand called Khichdi Experiment, in six cities. In November 2015, Ola launched its mobile payments and wallet product called OlaMoney. OlaMoney

1092-455: The initiative to support up to 100,000 home chefs. In early 2022, Foodpanda announced its new mascot called Pau-Pau , an anthropomorphic panda that cares about empowerment and environment. The new mascot will be rolled out across all of Asia. In August 2022, Foodpanda is collaborated with digital investment platform Syfe . In May 2024 the Foodpanda take-out brand in Taiwan was subject to

1131-458: The middle of 2019 and fired most of its food delivery executives. The Foodpanda brand was said to continue with in-house brands or cloud kitchens . The cloud kitchen concept was adopted by the company after it acquired the company Holachef in October 2018. In 2019, however, it only had three private label brands under its cloud kitchen business, including FLRT and Great Khichdi Experiment. Foodpanda

1170-498: The proceeds to drivers. Their practice of taking large signing up amounts from drivers and not considering them employees has also been criticised. Both companies contractually treat drivers as " contractors " thus excusing themselves from any legal obligations. There have been 11 cases of murders, and over 90 cases of kidnapping and robbery of drivers working for app-based cab aggregators including Ola, by criminals posing as passengers using fake profiles. The most recent case happened in

1209-435: The ride even attempted to automatically book another ride. The refund policy of Ola Cabs has been criticised because of charging errors caused by technical glitches in their system. Surge pricing has been an issue with customers, as Ola is said to initially eliminate competition by lowering prices, and then hiking up prices through what it calls surge pricing . The fact that the same ride can cost different amounts depending on

Ola Consumer - Misplaced Pages Continue

1248-407: The ride-hailing business Ola Cabs, the holding company ANI Technologies operates Ola Fleet, Ola Financial Services, and Ola Foods. As of September 2019, it also owns a 6% stake in the electric scooter manufacturing company Ola Electric . Ola Cabs offers different levels of service, ranging from economic to luxury travel. The cabs are reserved through a mobile app and also through their website, and

1287-814: The service accepts both cash and online payments. It claims to clock an average of more than 150,000 bookings per day and commands 60% of the market share in India as of 2014. As of 2019, the company has expanded to a network of more than 1.5 million drivers across 250 cities. In November 2014, Ola diversified to incorporate auto rickshaws on a trial basis in Bengaluru . After the trial phase, Ola Auto expanded to other cities like Delhi , Pune and Chennai , starting in December 2014, and also in Hyderabad . In March 2016, it introduced bike taxi service on its platform. Ola has faced legal troubles in many states where operating bike taxis

1326-645: The time, day and the profiles, history and rating of the driver as well as passenger has also attracted criticism. Charges comprise: In December 2016, drivers protested outside the Kukatpally , Hyderabad office of Ola, demanding more transparency over payments. From January 2017, Ola was criticised for continuously dropping the driver incentives which in turn was affecting driver-partner's monthly income. Ola and Uber have also been criticised due to their practice of baiting drivers and passengers, initially with discounts and bonuses, and then hiking up fares without passing

1365-496: Was also expected to sell new vehicles of Ola Electric and other brands. By May 2022, the company had scaled down operations to 17 cities. In June 2022, it closed Ola Cars across all cities and stated that Ola Cars' "infrastructure, technology and capabilities will now be repurposed towards growing Ola Electric’s sales and service network." In August 2024 Ola Electric a subsidiary of Ola that manufactures electric powered two wheelers (scooter) went public through and IPO in India. Shares of

1404-736: Was also launched in Japan in September 2020. In May 2021, Foodpanda's brand was acquired by Glovo in Bulgaria and Romania. In September 2021, Delivery Hero unified its subsidiary brand NetPincér with Foodpanda in Hungary, with NetPincér rebranding as Foodpanda. In December 2021, Foodpanda stopped its food delivery services in all cities of Germany, leaving only an R&D hub in Berlin. Since 2021, Foodpanda has partnered with home chefs through an initiative called Home Chefs . The initiative began in Pakistan after

1443-611: Was another funding round of $ 20 million from a group of investors, including Phenomen Ventures. On 11 August 2014, the company announced that it has collected another $ 60 million in financing from a group of investors. In March 2015, the company announced it has raised over $ 110 million from Rocket Internet, as well as other investors. Less than two months later, a group of investors, including Goldman Sachs , invested over $ 100 million in Foodpanda. In December 2016, Delivery Hero acquired Foodpanda in full for an undisclosed price. In August 2020, Thai pro-democracy protesters launched

1482-559: Was seeking a buyer for the company, proposing relatively low prices such as $ 10 to $ 15 million. Foodpanda's business in India was acquired by Ola through an all-share deal on 11 December 2017, at a valuation of $ 40 to $ 50 million. Ola said it would invest around $ 200 million in additional funds into Foodpanda. The company began offering discounts to increase usage, and at its peak, in August 2018, it had around 200,000 daily orders. That dropped to around 5,000 daily orders by mid-2019. Ola suspended Foodpanda India's food delivery business in

1521-527: Was working with driving partners to continue functioning and was in touch with authorities to sort things out. In 2016, Ola advertised an ad which created controversy for its sexist portrayal of women. It created protest from the social media, following which the ad was removed. Transportation company The transport/transportation and logistics industry is a category of companies that provide services to transport people or goods. The Global Industry Classification Standard (GICS) lists transport below

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