109-398: A convenience store , convenience shop , bodega , corner store , corner shop , or superette is a small retail store that stocks a range of everyday items such as convenience food , groceries , beverages , tobacco products , lottery tickets , over-the-counter drugs , toiletries , newspapers and magazines . In some jurisdictions , convenience stores (such as off-licences in
218-472: A North American distribution company specializing in fresh convenience. Another large chain is Quickie Mart (whose name predates the fictitious " Kwik-E-Mart " featured on The Simpsons ). The world's largest convenience retailer, 7-Eleven , has about 500 Canadian locations from British Columbia to Ontario . Worldwide, the highest number of the chain's Slurpee beverages are sold in Winnipeg , Manitoba and
327-620: A cold store, party store ( Michigan ), bodega (New York City), carry out , mini-market , mini-mart , corner shop, deli or milk bar (Australia), dairy (New Zealand), superette (New Zealand, parts of Canada, and in parts of the US), corner store (many parts of English-speaking Canada and New England), a späti (from 'spätkauf' (lit. 'buy-late') in Germany, a konbini (コンビニ in Japanese ) in Japan, based on
436-534: A combination of these, but no household goods) or Trinkhalle ("drinking hall"), although they are not pubs, as the name might suggest. A name used for market stalls and also in some regions for little shops is Büdchen (from Bude , "stall, hut, room"); where no special local name for them exists, often just the equivalents of "small shop" or "corner shop" are used ("der kleine Laden/ das Lädchen / das Lädchen an der Ecke"). Snack shops integrated into petrol stations can also have long opening hours, but in contrast to
545-433: A consumerist culture, where a high level of consumption was attainable for a wide variety of ordinary consumers rather than just the elite. In Medieval England and Europe , relatively few permanent shops were to be found; instead, customers walked into the tradesman's workshops where they discussed purchasing options directly with tradesmen. In the more populous cities, a small number of shops were beginning to emerge by
654-428: A convenience store are often higher than those at a supermarket , mass merchandise store or auto supply store, as convenience stores order smaller quantities of inventory at higher per-unit prices from wholesalers. Some convenience stores are similar to corner markets, but often have less variety in food. Product containers in a convenience store are often smaller with reduced product quantity to allow more products on
763-842: A day from factories. Since products are delivered as needed, stores do not need large stock areas. According to the Japan Franchise Association, as of October 2021 (data pertaining to the month of July 2021), there are 55,931 convenience stores in Japan. 7-Eleven leads the market with 12,467 stores, followed by: Lawson (9,562) and FamilyMart (7,604). Other operators include Circle K Sunkus (acquired by Family Mart in 2016; now defunct), Daily Yamazaki , Ministop , Am/Pm Japan (acquired by Family Mart in 2009; now defunct), Poplar , Coco Store (acquired by Family Mart in 2015; now defunct) and Seico Mart. Many items available in larger supermarkets can be found in Japanese convenience stores, though
872-522: A day, and many consumers across the globe have Internet access both at work and at home. The broad pricing strategy is normally established in the company's overall strategic plan. In the case of chain stores, the pricing strategy would be set by head office. Broadly, there are six approaches to pricing strategy mentioned in the marketing literature: operations-oriented, revenue-oriented, customer-oriented, value-based , relationship-oriented , and socially-oriented. When decision-makers have determined
981-556: A desk as a decoy in front of their stores, while offering the same range of products as a holder of a mini market license. There are also many small neighborhood stores, known as toko kelontong or warung . Some are sponsored by a network of stores, mostly owned by cigarette companies (such as DRP by Djarum , GGSP by Gudang Garam or SRC by Sampoerna ) or tech companies (such as Mitra Bukalapak or Mitra Tokopedia ). Convenience stores ( コンビニエンスストア , konbiniensu sutoa ) , often shortened to konbini ( コンビニ ) , developed at
1090-423: A fast-food chain maintaining a counter in the store. To save space, food is not prepared in the store. Instead, these counters offer a limited menu of items delivered several times a day from a local branch of the restaurant, with items intended to be served hot either kept hot under a warming device or reheated as ordered. Convenience stores may be combined with other services, such as general stores and pawn shops,
1199-559: A flexible workforce which is available when needed but does not have to be paid when they are not, part-time workers ; as of 2012 70% of retail workers in the United States were part-time. This may result in financial problems for the workers, who while they are required to be available at all times if their work hours are to be maximized, may not have sufficient income to meet their family and other obligations. Retailers can employ different techniques to enhance sales volume and to improve
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#17328587126101308-503: A foothold in an existing market, a prospective retail establishment must overcome the following hurdles : When discussing the impact of technology on shopping and retail, e-commerce is often the first thing that comes to mind for retailers. However, technologies such as big data, artificial intelligence, computer vision and the Internet of Things have used data to transform every part of the shopping experience, from browsing to checkout. It
1417-440: A form of escapism where they are free to indulge fantasy and freedom. Hedonic shoppers are more involved in the shopping experience. Many different shopper profiles can be identified. Retailers develop customised segmentation analyses for each unique outlet. However, it is possible to identify a number of broad shopper profiles. One of the most well-known and widely cited shopper typologies is that developed by Sproles and Kendal in
1526-498: A full service outlet or minimal service outlet, such as no-service in the case of vending machines; self-service with only basic sales assistance or a full service operation as in many boutiques and speciality stores. In addition, the retailer needs to make decisions about sales support such as customer delivery and after sales customer care. Place decisions are primarily concerned with consumer access and may involve location, space utilisation and operating hours. Retailers may consider
1635-412: A lack of feedback channels for both parties. In addition, because retail enterprises needed to redevelop client relationships for each transaction, marketing costs were high and customer retention was low. All these downsides to transactional marketing gradually pushed the retail industry towards establishing long-term cooperative relationships with customers. Through this lens, enterprises began to focus on
1744-462: A lesser degree. Many convenience stores have a beverage fountain that offers coffee, soft drinks, and frozen beverages. Stores often stock fast-moving consumer goods ; items with a high turnover are preferred over items with a lower sales rate. The smaller convenience stores typically have few perishable items because it is not economically viable to rotate perishables frequently with a low number of staff. Smaller convenience stores also do not generate
1853-631: A limited amount of alcohol, newspapers, magazines, slushies, cup noodles, ice cream, hot food, oden , game reload and mobile top up cards. Some also have the service of reloading Touch N' Go cards or ATMs. Most have a microwave oven and hot water boiler to heat food. Some have seasonal and limited food, desserts or special imported products and items, like FamilyMart importing strawberry Coca-Cola from Japan. Malaysia has sundry shops that sell daily items and perishables at lower prices, but unlike convenience shops, they are not open 24/7. Some of these sundry shops also sell traditional herbs and ingredients. Oxxo
1962-512: A mix of food products and consumable household items such as detergents, cleansers, personal hygiene products. Retailers selling consumer durables are sometimes known as hardline retailers – automobiles , appliances , electronics , furniture , sporting goods , lumber , etc., and parts for them. Specialist retailers operate in many industries such as the arts e.g. green grocers, contemporary art galleries , bookstores , handicrafts , musical instruments , gift shops . To achieve and maintain
2071-449: A multiple-vendor space, operating under a covered roof. Typically, the roof was constructed of glass to allow for natural light and to reduce the need for candles or electric lighting. Some of the earliest examples of shopping arcade appeared in Paris, due to its lack of pavement for pedestrians. While the arcades were the province of the bourgeoisie, a new type of retail venture emerged to serve
2180-479: A noted business disruption called the retail apocalypse in recent years which several retail businesses, especially in North America, are sharply reducing their number of stores, or going out of business entirely. The distinction between "strategic" and "managerial" decision-making is commonly used to distinguish "two phases having different goals and based on different conceptual tools. Strategic planning concerns
2289-973: A noun in 1433 with the meaning of "a sale in small quantities" from the Middle French verb retailler meaning "a piece cut off, shred, scrap, paring". At present, the meaning of the word retail (in English, French, Dutch, German and Spanish) refers to the sale of small quantities of items to consumers (as opposed to wholesale ). Retail refers to the activity of selling goods or services directly to consumers or end-users. Some retailers may sell to business customers, and such sales are termed non-retail activity. In some jurisdictions or regions, legal definitions of retail specify that at least 80 percent of sales activity must be to end-users. Retailing often occurs in retail stores or service establishments, but may also occur through direct selling such as through vending machines , door-to-door sales or electronic channels. Although
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#17328587126102398-479: A permanent retail shop-front. Research from July 2008 suggests that China exhibited a rich history of early retail systems. From as early as 200 BCE, Chinese packaging and branding were used to signal family, place names and product quality, and the use of government imposed product branding was used between 600 and 900 CE. Eckhart and Bengtsson have argued that during the Song dynasty (960–1127), Chinese society developed
2507-706: A product is placed on the shelves has implications for purchase likelihood as a result of visibility and access. Ambient conditions, such as lighting, temperature and music, are also part of the overall retail environment. It is common for a retail store to play music that relates to their target market. Two different strands of research have investigated shopper behaviour. One is primarily concerned with shopper motivations. The other stream of research seeks to segment shoppers according to common, shared characteristics. To some extent, these streams of research are inter-related, but each stream offers different types of insights into shopper behaviour. Babin et al. carried out some of
2616-435: A range of both qualitative and quantitative factors to evaluate to potential sites under consideration. Macro factors include market characteristics (demographic, economic and socio-cultural), demand, competition and infrastructure (e.g. the availability of power, roads, public transport systems). Micro factors include the size of the site (e.g. availability of parking), access for delivery vehicles. A major retail trend has been
2725-914: A small deli . They differ from general stores and village shops in that they are not in a rural location and are used as a convenient (hence their common name) supplement to larger stores. A convenience store may be part of a gas/petrol station , so customers can purchase goods while refuelling their vehicle. It may be located alongside a busy road, in an urban area , near a railway or railroad station or other transport hub. In some countries, convenience stores have long shopping hours and some remain open 24 hours. Convenience stores often charge significantly higher prices than conventional grocery stores or supermarkets , as they buy smaller quantities of inventory at higher per-unit prices from wholesalers . Customers benefit from their longer opening hours, more convenient and greater number of locations and shorter cashier lines. A convenience store may also be called
2834-448: A strictly legal sense, a store that sells the majority of its merchandise directly to consumers, is defined as a retailer rather than a wholesaler. Different jurisdictions set parameters for the ratio of consumer to business sales that define a retail business. Retail markets have existed since ancient times. Archaeological evidence for trade, probably involving barter systems, dates back more than 10,000 years. As civilizations grew, barter
2943-526: A ticket counter for purchasing railway tickets, a post office counter , or gasoline pumps. In Asian countries like Japan or Taiwan , convenience stores are more common because of the higher population density. They are found with gasoline and train stations, but also can be stand-alone stores. Items such as soft drinks or snacks, hot dogs, sausages and fish cakes can be found in these stores. Delicatessens are absent; instead, pre-made sandwiches are available. Non-consumables such as magazines are also sold, but to
3052-432: A total known value of US$ 2.255 trillion have been announced. The largest transactions with involvement of retailers in/from the United States have been: the acquisition of Albertson's Inc. for US$ 17 billion in 2006, the merger between Federated Department Stores Inc with May Department Stores valued at 16.5 bil. USD in 2005 – now Macy's , and the merger between Kmart Holding Corp and Sears Roebuck & Co with
3161-565: A tremendous rate in Japan . 7-Eleven Japan, while struggling to localize their service in the 1970s to 1980s, evolved its point of sale -based business, until ultimately, Seven & I Holdings Co. , the parent company of 7-Eleven Japan, acquired 7-Eleven (US) from Southland Corporation in 1991. Japanese-style convenience stores also heavily influenced those stores in other Asian regions or countries, such as Mainland China , Taiwan , Thailand , and South Korea . Convenience stores rely heavily on
3270-412: A value of US$ 10.9 billion in 2004. Between 1985 and 2018 there have been 46,755 mergers or acquisitions conducted globally in the retail sector (either acquirer or target from the retail industry). These deals cumulate to an overall known value of around US$ 2,561 billion. The three major Retail M&A waves took place in 2000, 2007 and lately in 2017. However the all-time high in terms of number of deals
3379-478: A very ancient history, dating back to antiquity. Some of the earliest retailers were itinerant peddlers . Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls of the modern era. In the digital age , an increasing number of retailers are seeking to reach broader markets by selling through multiple channels, including both bricks and mortar and online retailing . Digital technologies are also affecting
Convenience store - Misplaced Pages Continue
3488-455: A wholesale division that purchases blocks of accommodation, hospitality, transport, and sightseeing which are subsequently packaged into a holiday tour for sale to retail travel agents. Some retailers badge their stores as "wholesale outlets" offering "wholesale prices." While this practice may encourage consumers to imagine that they have access to lower prices, while being prepared to trade-off reduced prices for cramped in-store environments, in
3597-556: Is R-Kioski , with over 560 kiosks across the country, which are all franchise-licensed businesses. There are some independent convenience stores that use the word Kymppi or number 10 in their business name, which is reminiscent of a former large convenience store chain called 10-Kioski, which vanished around the early 2000s. Kymppi is a spoken colloquial word for number 10 ("kymmenen") in Finnish. Smaller towns often have independent kiosks. Convenience stores at service stations are run by either
3706-475: Is a strong relationship between a store's positioning and the socio-economic status of customers. In addition, the retail strategy, including service quality, has a significant and positive association with customer loyalty. A marketing strategy effectively outlines all key aspects of firms' targeted audience, demographics, preferences. In a highly competitive market, the retail strategy sets up long-term sustainability. It focuses on customer relationships, stressing
3815-402: Is important for organizations to embrace digital disruption in order to gain a competitive advantage. When an industry experiences digital disruption, it typically signals that consumer needs are shifting. Retailers enhance their analytics process and make better informed decisions thanks to big data, artificial intelligence, computer vision, and the Internet of Things. The use of data by retailers
3924-417: Is loosely based on the marketing mix , but has been expanded and modified in line with the unique needs of the retail context. A number of scholars have argued for an expanded marketing, mix with the inclusion of two new Ps, namely, Personnel and Presentation since these contribute to the customer's unique retail experience and are the principal basis for retail differentiation. Yet other scholars argue that
4033-479: Is mostly evident in the following aspects, based on the above-mentioned new technologies: Many leading brands choose to target tourists who specifically travel to shop or spend money while on vacation. According to the Global Retail Tourism Market Report 2019–2023, the value of the global shopping tourism market was estimated to be around $ 1.2 trillion in 2018. The report also forecasts that
4142-563: Is now common for convenience stores to sell fresh French bread (or similar). A process of freezing parbaked bread allows easy shipment (often from France ) and baking in-store. Some shops have a delicatessen counter, offering custom-made sandwiches and baguettes . Others have racks offering fresh delivered or baked doughnuts from local doughnut shops. Some shops have a self-service microwave oven for heating purchased food. Fast food items are often available, with stores offering such food either under its owner banner or in partnership with
4251-399: Is sometimes known as the retail servicescape . The store environment consists of many elements such as aromas, the physical environment (furnishings, layout, and functionality), ambient conditions (lighting, air temperature, and music) as well as signs, symbols, and artifacts (e.g. sales promotions, shelf space, sample stations, visual communications). Retail designers pay close attention to
4360-1082: Is the largest chain in the country, with more than 15,000 stores around the country. Other convenience stores, such as Tiendas Extra , 7-Eleven , SuperCity , ampm , and Circle K , are also found in Mexico . The first convenience store in the country, Super 7 (now a 7-Eleven), was opened in 1976 in Monterrey , Nuevo León . There are also some regional chains, like Amigo Express and CB Mas, that operate in Comarca Lagunera , Super Q and El Matador in Queretaro , Coyote in central Mexico, Kiosko in Colima and some locations in nearby states, and JV in northeastern Mexico. Stores sell fast food like coffee , hot dogs , nachos and prepaid cellphones between MXN$ 20 and MXN$ 500, mainly Telcel and Movistar , newspapers , magazines , and Panini products and other novelties. Retail Retail
4469-426: Is the sale of goods and services to consumers , in contrast to wholesaling , which is the sale to business or institutional customers . A retailer purchases goods in large quantities from manufacturers , directly or through a wholesaler, and then sells in smaller quantities to consumers for a profit . Retailers are the final link in the supply chain from producers to consumers. Retail markets and shops have
Convenience store - Misplaced Pages Continue
4578-504: Is their extended hours of operation. Many are open 24 hours a day, seven days a week. The majority of convenience stores in Australia are small businesses, being either independently owned or operated under franchise or licence agreement. The industry comprises over 6,000 stores and employs well over 40,000 people as of mid-2018. The Australian convenience channel merchandise sales are valued at $ 8.4 billion (excluding petrol sales) according to
4687-482: The Retail Format (i.e. retail formula) should be included. The modified retail marketing mix that is most commonly cited in textbooks is often called the 6 Ps of retailing (see diagram at right). The primary product-related decisions facing the retailer are the product assortment (what product lines, how many lines and which brands to carry); the type of customer service (high contact through to self-service) and
4796-511: The 100 fastest-growing U.S. retailers based on increases in domestic sales. Since 1951, the U.S. Census Bureau has published the Retail Sales report every month. It is a measure of consumer spending , an important indicator of the US GDP . Retail firms provide data on the dollar value of their retail sales and inventories. A sample of 12,000 firms is included in the final survey and 5,000 in
4905-592: The 13th century. Outside the major cities, most consumable purchases were made through markets or fairs. Market-places appear to have emerged independently outside Europe. The Grand Bazaar in Istanbul is often cited as the world's oldest continuously operating market; its construction began in 1455. The Spanish conquistadors wrote glowingly of markets in the Americas. In the 15th century, the Mexica ( Aztec ) market of Tlatelolco
5014-477: The 18th century, the typical retail store had no counter, display cases, chairs, mirrors, changing rooms, etc. However, the opportunity for the customer to browse merchandise, touch and feel products began to be available, with retail innovations from the late 17th and early 18th centuries. By the late 18th century, grand shopping arcades began to emerge across Europe and in the Antipodes. A shopping arcade refers to
5123-643: The 1900s, and there are many of those stores in every neighbourhood. In the 2010s, modern convenience stores were introduced, mainly by the AMPM company. Competitors launched brands such as Musmanni Mini Super (a chain of bakery stores promoted to convenience stores), Vindi (operated by AutoMercado supermarket company) and Fresh Market (operated by AMPM in a format appealing to prosperous neighborhoods). In Finland , convenience stores are referred to as kiosks, except for those found inside service stations, which are referred to simply as stores. The biggest convenience store chain
5232-663: The AACS State of the Industry Report 2017. Australia has a flourishing convenience industry with a number of well-known convenience brands including: 7-Eleven, Ampol, NightOwl, Ezymart, BP, APCO, Coles Express, On The Run, Viva Energy, Freedom Fuels and Puma. Alimentation Couche-Tard Inc., which operates Couche-Tard, Provi-Soir, Dépanneur 7, Circle K , Mac's , Winks, and Becker's , is the largest convenience store chain in Canada and receives its products through Core-Mark International ,
5341-451: The Atlantic to experiment with catalogue sales. In the post-war period, an American architect, Victor Gruen developed a concept for a shopping mall; a planned, self-contained shopping complex complete with an indoor plaza, statues, planting schemes, piped music, and car-parking. Gruen's vision was to create a shopping atmosphere where people felt so comfortable, they would spend more time in
5450-587: The English loanword 'convenience', dépanneur or dep (used in Canada, primarily Quebec , in both English and French. It is a loanword from the French 'troubleshooter'). Various types include, for example, liquor stores ( off-licences -offices), mini-markets (mini-marts), general stores or party stores. Typically confectionery (sweets, ice cream, soft drinks), lottery tickets, newspapers and magazines are sold, although merchandise varies widely from store to store. Unless
5559-460: The French-speaking province of Quebec , a convenience store is known as a " dépanneur " or "dep" for short, even among some when speaking in English. Chilean convenience stores are typically found at gas stations in most urban and near-urban areas on highways. Examples include Punto/Pronto (owned by Copec ), Spacio 1 ( Petrobras , formerly called Tigermarket and On The Run before Esso Chile
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#17328587126105668-520: The UK) are licensed to sell alcoholic drinks , although many other jurisdictions limit such beverages to those with relatively low alcohol content, like beer and wine . The stores may also offer money order and wire transfer services, along with the use of a fax machine or photocopier for a small per-copy cost. Some also sell tickets or recharge smart cards, e.g. Opus cards in Montreal , Canada, or include
5777-433: The United States it is one per 8,000 people. Another contributing factor to the widespread proliferation of convenience stores is that, because Japan has a lower crime rate, store owners are not reluctant to keep stores open at late hours in the night and customers are not reluctant to shop during those times. In Malaysia , 7-Eleven is the market leader in convenience shops, with over 2,000 shops. Other convenience shops in
5886-463: The advanced one. The advanced estimated data is based on a subsample from the US CB complete retail and food services sample. Retail is the largest private-sector employer in the United States, supporting 52 million working Americans. In 2011, the grocery market in six countries of Central Europe was worth nearly €107bn, 2.8% more than the previous year when expressed in local currencies. The increase
5995-406: The availability of support services (e.g. credit terms, delivery services, after sales care). These decisions depend on careful analysis of the market, demand, competition as well as the retailer's skills and expertise. Customer service is the "sum of acts and elements that allow consumers to receive what they need or desire from [the] retail establishment." Retailers must decide whether to provide
6104-440: The broad approach to pricing (i.e., the pricing strategy), they turn their attention to pricing tactics. Tactical pricing decisions are shorter term prices, designed to accomplish specific short-term goals. Pricing tactics that are commonly used in retail include discount pricing, everyday low prices , high-low pricing, loss leaders , product bundling , promotional pricing, and psychological pricing . Two strategies to entice
6213-474: The business needed to sustain food spoilage rates typical of grocery stores or supermarkets . As such, products with a long shelf life are the rule, unless a product is specifically aimed at attracting customers on the chance they may buy something profitable, too. Although larger, newer convenience stores may have a wide range of items, the selection is still limited compared to supermarkets, and in many stores only one or two choices are available. Prices in
6322-399: The buyer, money back guarantee and buy one get one free , were devised by 18th-century retail entrepreneur Josiah Wedgwood . Retailers must also plan for customer preferred payment modes – e.g. cash, credit, lay-by, Electronic Funds Transfer at Point-of-Sale (EFTPOS). All payment options require some type of handling and attract costs. Contrary to common misconception , price is not
6431-536: The checkout, the consumer receives a unique transaction code with an expiration date. Depending on the brand (i.e. 7–11 is slightly different from Family Mart), consumers will have to go to any convenience store and finalise the purchase, which can be either at the cashier or at the kiosk. Multiple providers offer konbini as checkout option for foreign companies selling online in Japan, such as Adyen , Degica and Ingenico ePayments. In 1974, Japan had 1,000 convenience stores. In 1996, Japan had 47,000 convenience stores and
6540-549: The chief executive officer. The profit margins of retailers depend largely on their ability to achieve market competitive transaction costs. The strategic retail analysis typically includes following elements: At the conclusion of the retail analysis, retail marketers should have a clear idea of which groups of customers are to be the target of marketing activities. Not all elements are, however, equal, often with demographics, shopping motivations, and spending directing consumer activities. Retail research studies suggest that there
6649-419: The choice of policies aiming at improving the competitive position of the firm, taking account of challenges and opportunities proposed by the competitive environment. On the other hand, managerial decision-making is focused on the implementation of specific targets." In retailing, the strategic plan is designed to set out the vision and provide guidance for retail decision-makers and provide an outline of how
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#17328587126106758-602: The city has been awarded the title of the "Slurpee Capital of the World" for many years running. Marketing itself as "more than just a convenience store", there are over 260 Hasty Market locations throughout Ontario and one in British Columbia . In addition to chain convenience stores, there are also many independently owned convenience stores in Canada. Convenience stores are also commonly referred to as "corner stores", "mini-marts" or "variety stores" in some regions of Canada. In
6867-533: The city. It also eases the burden of families. Many Malaysians also enjoy the seasonal food that these stores provide. These stores can be found almost anywhere, especially in areas with a higher population density, such as city centres, condominiums, apartment complexes, office areas, residential areas, shop lots and petrol stations, although the store density is as high as Taiwan or Japan. Items sold at such convenience shops usually range from pre-made local food like nasi lemak, onigiri, buns, snacks, toiletries, drinks,
6976-418: The consumer's store choice and addresses the consumer's expectations. At its most basic level, a retail format is a simple marketplace , that is; a location where goods and services are exchanged. In some parts of the world, the retail sector is still dominated by small family-run stores, but large retail chains are increasingly dominating the sector, because they can exert considerable buying power and pass on
7085-420: The corner", due to many Arabic-speaking immigrants form Northwest Africa who work in this sector of the economy. These shops often stay open later than the "épiceries" or groceries, even on public holidays. Shop owners consider the name improper, especially those who come from other ethnic groups, including Imazighen . (See Arabe du coin for more details on their ethnic origins.) Berliners lovingly refer to
7194-580: The country are myNEWS.com , 99 Speedmart , KK Super Mart , Quick and Easy and MyMart (owned by Mydin ). FamilyMart is also found in Malaysia and as of July 2020, has opened its 200th store in Malaysia with the goal of opening 1,000 stores by 2025, bringing the 'konbini' concept to Malaysia. CU 147SHOPS & E-MART25 Convenience stores are very popular among Malaysians, especially urban dwellers in Kuala Lumpur or other populated towns like Penang where
7303-416: The country with around 22,000 and 18,000 stores in 2023, respectively. Foreign chains like Family Mart , Circle K or Lawson , on the other hand, have their stores in big cities and cater to a specific lifestyle instead of focusing on "convenience". To be classified as a convenience store, the store should occupy no more than 100 square meters (1,100 sq ft) of service area; in some local residences,
7412-425: The current competitive retail market, and are also the future of retail enterprises. Presentation refers to the physical evidence that signals the retail image. Physical evidence may include a diverse range of elements – the store itself including premises, offices, exterior facade and interior layout, websites, delivery vans, warehouses, staff uniforms. The environment in which the retail service encounter occurs
7521-453: The customer experience, such as Add-on, Upsell or Cross-sell; Selling on value; and knowing when to close the sale. Transactional marketing aims to find target consumers, then negotiate, trade, and finally end relationships to complete the transaction. In this one-time transaction process, both parties aim to maximize their own interests. As a result, transactional marketing raises follow-up problems such as poor after-sales service quality and
7630-426: The earliest investigations into shopper motivations and identified two broad motives: utilitarian and hedonic. Utilitarian motivations are task-related and rational. For the shopper with utilitarian motives, purchasing is a work-related task that is to be accomplished in the most efficient and expedient manner. On the other hand, hedonic motives refer to pleasure. The shopper with hedonic motivations views shopping as
7739-481: The early department stores were more than just a retail emporium; rather they were venues where shoppers could spend their leisure time and be entertained. Retail, using mail order, came of age during the mid-19th century. Although catalogue sales had been used since the 15th century, this method of retailing was confined to a few industries such as the sale of books and seeds. However, improvements in transport and postal services led several entrepreneurs on either side of
7848-613: The end of the twentieth century, stores were using labels such as "mega-stores" and "warehouse" stores to reflect their growing size. The upward trend of increasing retail space was not consistent across nations and led in the early 21st century to a 2-fold difference in square footage per capita between the United States and Europe. As the 21st century takes shape, some indications suggest that large retail stores have come under increasing pressure from online sales models and that reductions in store size are evident. Under such competition and other issues such as business debt, there has been
7957-400: The environment, thereby enhancing opportunities for purchasing. The first of these malls opened at Northland Mall near Detroit in 1954. Throughout the twentieth century, a trend towards larger store footprints became discernible. The average size of a U.S. supermarket grew from 31,000 square feet (2,900 m ) square feet in 1991 to 44,000 square feet (4,100 m ) square feet in 2000. By
8066-404: The front of the store, which is known as the decompression zone . In order to maximize the number of selling opportunities, retailers generally want customers to spend more time in a retail store. However, this must be balanced against customer expectations surrounding convenience, access and realistic waiting times. The way that brands are displayed is also part of the overall retail design. Where
8175-438: The idea of retail is often associated with the purchase of goods, the term may be applied to service providers that sell to consumers. Retail service providers include retail banking, tourism, insurance, private healthcare, private education, private security firms, legal firms, publishers, public transport, and others. For example, a tourism provider might have a retail division that books travel and accommodation for consumers plus
8284-448: The importance of added value, customer satisfaction and highlights how the store's market positioning appeals to targeted groups of customers. A retail mix is devised for the purpose of coordinating day-to-day tactical decisions. The retail marketing mix typically consists of six broad decision layers including product decisions, place decisions, promotion, price, personnel and presentation (also known as physical evidence). The retail mix
8393-400: The importance of creating destinations within the store that require additional space—whether coffee islands, food service areas with seating, or financial services kiosks. Convenience stores have expanded their offerings over the last few years, with stores becoming a part-supermarket, restaurant, gas station and even a bank or drug store. In the United States, convenience stores are sometimes
8502-461: The largest retail market in the world in 2016. In 2016, China became the largest retail market in the world. In the Republic of Armenia, retail trade has been increasing recently. In October 2022, it increased by 23.1% year by year, which was the most considerable rise since April 2021, faster than the 20.7 per cent increase recorded a month earlier. Retail dropped by 1.9% after accumulating 2.1%in
8611-548: The latter countries, this fraction is an increase over 1970, but there are other countries where the sector has declined since 1970, sometimes in absolute terms, where other sectors have replaced its role in the economy. In the United States the sector has declined from 19% of GDP to 14%, though it has risen in absolute terms from $ 4,500 to $ 7,400 per capita per year. In China the sector has grown from 7.3% to 11.5%, and in India even more, from 8.4% to 18.7%. Emarketer predicts China will have
8720-450: The limit is 250 square meters (2,700 sq ft). The Indonesian government also regulates the convenience store license process, so it can only be bought by franchisees, using a different name and different brand, or classifying it as cafeteria . A convenience store with a cafeteria license is only allowed to sell a maximum 10% of its service space for non-food/beverages product. This type of convenience store often puts lawn chairs and
8829-429: The market will grow at a compound annual growth rate (CAGR) of 6.7% from 2019 to 2023. In 2023 Kogan Page published a critically acclaimed book " Leading Travel and Tourism Retail ", which researched in depth the travel retail sector post COVID . Among retailers and retails chains a lot of consolidation has appeared over the last couple of decades. Between 1988 and 2010, worldwide 40,788 mergers and acquisitions with
8938-596: The mid-1980s. Sproles and Kendall's consumer typology has been shown to be relatively consistent across time and across cultures. Their typology is based on the consumer's approach to making purchase decisions. Some researchers have adapted Sproles and Kendall's methodology for use in specific countries or cultural groups. Consumer decision styles are important for retailers and marketers because they describe behaviours that are relatively stable over time and for this reason, they are useful for market segmentation. Retail formats (also known as retail formulas ) influence
9047-476: The most important factor for consumers, when deciding to buy a product. Because patronage at a retail outlet varies, flexibility in scheduling is desirable. Employee scheduling software is sold, which, using known patterns of customer patronage, more or less reliably predicts the need for staffing for various functions at times of the year, day of the month or week, and time of day. Usually needs vary widely. Conforming staff utilization to staffing needs requires
9156-668: The nearest traditional market. This allows traditional markets to continue selling local goods, but also greatly lowers the opportunities for profit by those who seek to build or own a convenience store by reducing the eligibility of property to be developed into a convenience store. This is especially true in small towns and rural areas. As a result, convenience stores in rural areas are often built side-by-side or at maximum within 50 meters (160 ft) of each other. The two major national convenience store chains in Indonesia are Indomaret and Alfamart , both of which serve almost all areas within
9265-448: The needs of the working poor. John Stuart Mill wrote about the rise of the co-operative retail store, which he witnessed first-hand in the mid-19th century. The modern era of retailing is defined as the period from the industrial revolution to the 21st century. In major cities, the department store emerged in the mid- to late 19th century, and permanently reshaped shopping habits, and redefined concepts of service and luxury. Many of
9374-486: The neighbourhood Späti -type shops, petrol station shops nowadays are usually part of large retail chains. " Tante-Emma-Laden [ de ] " (aunt-Emma-shop) is used as a nostalgic term for old-fashioned general stores (typically family owned), the historic predecessors of modern discounters and supermarkets which they were replaced by (similar to mom-and-pop stores). In India , "mom-and-pop" convenience stores are called kirana stores and constitute part of
9483-486: The number was increasing by 1,500 annually. Peter Landers of the Associated Press said that the computerised distribution system allows Japanese convenience stores to stock a wider variety of products, allowing them to be more competitive in the marketplace. Because of this technology and the consequent ease of maintaining the right amount of stock, Japan can support one convenience store for every 2,000 people, while in
9592-597: The only businesses near an interstate highway exit where drivers can buy any kind of food or drink for miles. Most of the profit margin from these stores comes from beer, liquor and cigarettes. Although those three categories themselves usually yield lower margins per item, the sales volume in them generally compensates for it. Profits per item are much higher on deli items (bags of ice, chicken, etc.), but sales are generally lower. In some countries, convenience stores have longer shopping hours , some being open 24 hours. The Australasian Association of Convenience Stores (AACS),
9701-472: The optimal product assortment, customer service , supporting services, and the store's overall market positioning. Once the strategic retail plan is in place, retailers devise the retail mix which includes product, price, place, promotion, personnel, and presentation. The word retail comes from the Old French verb retaillier , meaning "to shape by cutting" ( c. 1365 ). It was first recorded as
9810-1170: The outlet is a liquor store , the range of alcoholic beverages is likely to be limited (i.e. beer and wine) or non-existent. Most stores sell cigarettes and other tobacco products (e.g. cigarette papers , pipe tobacco, cigars and e-liquid for e-cigarettes ). In many North American jurisdictions, tobacco products comprise the greatest portion of gross sales at convenience stores, between 25% and 35%. Varying degrees of food and grocery supplies are usually available, from household products to prepackaged foods like sandwiches and frozen burritos . Automobile-related items—such as motor oil, maps and car kits—may be sold. Often toiletries and other hygiene products are stocked, as well as sanitary products and contraception . Stores may carry apparel, home furnishings, CDs, and DVDs. Some stores offer money orders and wire transfer services. They may carry small appliances, as well as other household items such as coolers and backpacks. Convenience stores have also been known to carry candles, stationery, artwork, and crockery. Many convenience shops offer ready-to-eat food, such as breakfast sandwiches and fry-ups. Throughout Europe , it
9919-621: The peak body for Australian convenience stores, defines a convenience store as a "retail business with the primary emphasis placed on providing the public with a convenient location to quickly purchase from an array of consumable products, predominantly food and beverages, services as well as petrol." The product mix includes: food to go, beverages, dispensed/barista coffee, snacks (including confectionery), tobacco, basic groceries, ice, petrol and carwash. Stores may offer services such as ATMs, "click & collect", gas bottle exchange, money transfer and lottery tickets. A key feature of convenience stores
10028-489: The point of sale. Customers' ages and gender, as well as tomorrow's weather forecast, are important data. Stores place all orders online. As store floor space is limited, they must be careful in choosing what brands to sell. In many cases, several stores from the same chain do business in neighboring areas. This strategy makes distribution to each store cheaper, as well as making multiple deliveries per day possible. Generally, food goods are delivered to each store two to five times
10137-503: The population density is higher. Its 24/7 policy allows Malaysians to have easy access to necessities or as an alternative hang-out area, especially since Malaysians love to go out for midnight supper at mamaks and eateries that also open late at night, as more and more Malaysians are beginning to work or go out late. The availability of fresh hot food or cold premade food is popular among young workers with less time to prepare food for themselves, as many have irregular work hours, especially in
10246-484: The process from transaction to relationship. While expanding the sales market and attracting new customers is very important for the retail industry, it is also important to establish and maintain long term good relationships with previous customers, hence the name of the underlying concept, "relational marketing". Under this concept, retail enterprises value and attempt to improve relationships with customers, as customer relationships are conducive to maintaining stability in
10355-429: The product and service mix will optimize customer satisfaction. As part of the strategic planning process, it is customary for strategic planners to carry out a detailed environmental scan which seeks to identify trends and opportunities in the competitive environment, market environment, economic environment and statutory-political environment. The retail strategy is normally devised or reviewed every three to five years by
10464-567: The savings in the form of lower prices. Many of these large retail chains also produce their own private labels which compete alongside manufacturer brands. Considerable consolidation of retail stores has changed the retail landscape, transferring power away from wholesalers and into the hands of the large retail chains. In Britain and Europe, the retail sale of goods is designated as a service activity . The European Service Directive applies to all retail trade including periodic markets, street traders and peddlers. Retail stores may be classified by
10573-684: The selection is usually smaller. As well, the following additional services are also commonly available: Some stores also sell charging service for electronic money and ATM services for credit card or consumer finance . Items not commonly sold include: Slurpees , lottery tickets, car supplies and gasoline . Konbini also offer customers the option of making konbini payments (often also referred to as just konbini ), an offline payment solution that allows customers without credit or debit cards to make online purchases. A consumer can buy online services or goods, such as video games on Steam or tickets for events. By selecting konbini as payment method at
10682-623: The shift to multi-channel retailing. To counter the disruption caused by online retail, many bricks and mortar retailers have entered the online retail space, by setting up online catalogue sales and e-commerce websites. However, many retailers have noticed that consumers behave differently when shopping online. For instance, in terms of choice of online platform , shoppers tend to choose the online site of their preferred retailer initially, but as they gain more experience in online shopping, they become less loyal and more likely to switch to other retail sites. Online stores are usually available 24 hours
10791-594: The small neighbourhood shops with late opening times found throughout the city (often operated by families with immigrant roots, akin to France) as Späti (translating to "Lat(e)y", derived from Spätkauf , "late purchase"). In North Rhine-Westfalia people call the same kind of shop either Kiosk , like the Finnish, (using the word in a way differing from the rest of Germany, where "Kiosk" usually means only stall-like buildings or other very small window-selling shops which are not entered by customers and which sell either newspapers and magazines or snacks and cigarettes, or
10900-642: The station's parent oil company such as Shell or by either of the two major retail corporations in Finland, Kesko or S Group . Virtually all staffed service stations have a small convenience store. In France chain convenience stores are referred to as "supérettes", implying they are mini-supermarkets. Brands include Carrefour City, Casino Shop, Coccimarket, Daily Monop', Franprix, G20, Leader Price Express, Marché Plus, Sherpa, Sitis, Spar, Utile, Vival... (see Magasin de proximité ). Some other, independent convenience shops are referred to as " Arabe du coin " – "Arab on
11009-511: The store shelves. This reduces the apparent cost differences between full-size packaging in supermarkets. Reduced packaging also reduces waste when a traveller such as a hotel guest does not want to or cannot carry leftover product with them when they depart. The average U.S. convenience store has a sales area of 2,768 square feet (257.2 m). New stores average about 2,800 square feet (260 m) of sales area and about 1,900 square feet (180 m) of non-sales area—a nod to retailers recognising
11118-469: The traditional food retail system. Kirana are typically family-owned stores that operate in fixed locations and carry both basic food and non-food items. Supermarket-styled convenience stores in Indonesia (commonly known as "minimarket") are mostly scattered around the towns. Due to local government restrictions in Indonesia, usually convenience stores may only be built at least 500 meters (1,600 ft) from
11227-402: The type of product carried. Softline retailers sell goods that are consumed after a single-use , or have a limited life (typically under three years) in they are normally consumed. Soft goods include clothing , other fabrics , footwear , toiletries , cosmetics , medicines and stationery . Grocery stores , including supermarkets and hypermarkets , along with convenience stores carry
11336-403: The way that consumers pay for goods and services. Retailing support services may also include the provision of credit, delivery services, advisory services, stylist services and a range of other supporting services. Retail workers are the employees of such stores. Most modern retailers typically make a variety of strategic level decisions including the type of store, the market to be served,
11445-568: Was generated foremost by the discount stores and supermarket segments, and was driven by the skyrocketing prices of foodstuffs. This information is based on the latest PMR report entitled Grocery retail in Central Europe 2012 National accounts show a combined total of retail and wholesale trade, with hotels and restaurants. in 2012 the sector provides over a fifth of GDP in tourist-oriented island economies, as well as in other major countries such as Brazil, Pakistan, Russia, and Spain. In all four of
11554-540: Was in 2016 with more than 2,700 deals. In terms of added value 2007 set the record with the US$ 225 billion. Here is a list of the top ten largest deals (ranked by volume) in the Retail Industry: As of 2016, China was the largest retail market in the world. The National Retail Federation and Kantar annually rank the nation's top retailers according to sales. The National Retail Federation also separately ranks
11663-424: Was owned by Petrobras), Va y Ven ( Terpel ), Upa!, Upita! and Select (from Shell ). Other brands operating mostly in downtowns and middle- to upper-class neighborhoods are Ok! Market (owned by Unimarc), Big John and Oxxo (owned by FEMSA ) and some small-scale "minisupermercados" akin to mom and pop stores . In Costa Rica , family-owned and operated convenience stores called pulperías have been common since
11772-466: Was replaced with retail trade involving coinage. Selling and buying are thought to have emerged in Asia Minor (modern Turkey) in around the 7th-millennium BCE. In ancient Greece , markets operated within the agora , an open space where, on market days, goods were displayed on mats or temporary stalls. In ancient Rome , trade took place in the forum . The Roman forum was arguably the earliest example of
11881-580: Was the largest in all the Americas . By the 17th century, permanent shops with more regular trading hours were beginning to supplant markets and fairs as the main retail outlet. Provincial shopkeepers were active in almost every English market town. As the number of shops grew, they underwent a transformation. The trappings of a modern shop, which had been entirely absent from the 16th- and early 17th-century store, gradually made way for store interiors and shopfronts that are more familiar to modern shoppers. Prior to
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