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57-440: A chauffeur ( French pronunciation: [ʃofœʁ] ) is a person employed to drive a passenger motor vehicle, especially a luxury vehicle such as a large sedan or a limousine . Originally, such drivers were often personal employees of the vehicle owner, but this has changed to specialist chauffeur service companies or individual drivers that provide both driver and vehicle for hire . Some service companies merely provide

114-484: A front-engine, rear-wheel drive (FR) layout. The FR layout is more expensive to produce and produces lower fuel economy than a front-wheel drive layout; however, it allows for larger engines (particularly straight-six , V8 , and V12 ) to be used. Some American luxury cars during the 1970s through the 1990s switched to a front-wheel drive layout with transverse engine , due to the Arab Oil Embargo of 1973 and

171-491: A 2-rows option with four seats, which typically have more features than their cheaper counterparts. By the early 2020s, manufacturers have found additional strategies to improve technologies, such as new materials, new systems, and improving exteriors. Examples of luxury MPV models include Mercedes-Benz V-Class , Lexus LM , Buick GL8 , Hongqi HQ9 , Toyota Alphard , Volvo EM90 and the Zeekr 009 . Quality (business) In

228-633: A car, as well as the projected and perceived image of the vehicle marque . Luxury brands rank above premium brands , though there is no clear distinction between the two. Traditionally, most luxury cars were large vehicles , though smaller sports-oriented models were produced. " Compact " luxury vehicles such as hatchbacks and off-road capable sport utility vehicles are more recent expansions of luxury qualities in various cars. Increasing comfort features, materials quality, interior space, innovations, and or performance have consistently been competitive strategies between car makers practically throughout

285-429: A general manner, quality in business consists of "producing a good or service that conforms [to the specification of the client] the first time, in the right quantity, and at the right time". The product or service should not be lower or higher than the specification (under or overquality). Overquality leads to unnecessary additional production costs. There are many aspects of quality in a business context, though primary

342-575: A long-travel coil-spring suspension and an aluminium V8 engine. In the mid-1990s, the SUV market expanded with new entrants. By the mid-1990s, the entry-level Ford Explorer and upscale Jeep Grand Cherokee were the market leaders for SUVs. The fastest-growing sector of this market was for the so-called luxury SUVs, which included the Jeep Grand Cherokee ... the Grand Cherokee's allure: "This vehicle

399-623: A ready supply of labor ensures that even the middle classes can afford domestic staff and among the wealthy, the chauffeur may simply be called the "driver". Some people may employ chauffeurs full-time to drive them in their vehicles, while professional services offer on-request limousines or rental cars that include chauffeurs. This is similar to but much more luxurious than taking a taxicab . A variety of benefits are cited for using chauffeurs, including convenience, productivity, and time savings, and driving safety for business people and seniors. Insurance costs for luxury vehicles are often lower if

456-542: A separate marque (e.g. Lexus , launched by Toyota in 1989) or purchased one (e.g. Bentley , by Volkswagen in 1998). Occasionally, a luxury car is initially sold under a mainstream marque and is later rebranded under a specific luxury marque (for example, the Hyundai's Genesis to Genesis G80 as well as the Citroën DS to DS 5 ). For mass-produced luxury cars, sharing of platforms or components with other models

513-401: A slow but gradual movement among manufacturers away from a "maximum production" philosophy to one aligned more closely with "positive and continuous control of quality to definite standards in the factory." That standardization, further pioneered by Deming and Juran later in the twentieth century, has become deeply integrated into how manufacturing businesses operate today. The introduction of

570-481: A status symbol for conspicuous consumption . However, since many European luxury car buyers shy away from conspicuous consumption, brands offer buyers the option of removing exterior badges that identify the model name or engine size. The suspension system of most luxury cars is tuned to prioritize ride quality over handling , however, some are marketed as "sports luxury" and have a greater emphasis on handling characteristics. Traditionally, luxury cars have used

627-401: A time when luxury car sales suffered a 1% decline, and non-luxury SUV sales were flat. By 2004, 30% of major luxury brands' U.S. sales were SUVs. Crossover SUVs became increasingly popular in the mid-2000s, and manufacturers also began to produce luxury versions of crossovers. The Lexus RX was the earliest luxury crossover on the market, and it has since been the best-selling luxury vehicle in

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684-500: A week, are suddenly elevated to salaried positions paying from $ 25 to $ 50" and recommended the re-training of existing coach drivers . While the term may refer to anybody who drives for a living, it usually implies a driver of an elegant passenger vehicle such as a horse-drawn carriage , luxury sedan , motor coach , or especially a limousine ; those who operate buses or non-passenger vehicles are generally referred to as "drivers". In some countries, particularly developing nations where

741-450: Is a car that provides above-average to high-end levels of comfort , features, and equipment. Often, more expensive materials and surface finishes are used, and buyers expect better build quality . The usually higher pricing and more upscale appearance are often associated with the users' higher social status compared to low- and mid-market segment cars. The term is relative and partially subjective, reflecting both objective qualities of

798-510: Is common, as per modern automotive industry practice. A compact executive car or a compact luxury car is a premium car larger than a premium compact and smaller than an executive car . In European classification, compact executive cars are part of the D-segment . In North American terms, close equivalents are "compact premium car", "compact luxury car", "entry-level luxury car" and "near-luxury car". Compact executive cars are usually based on

855-457: Is proof you can have a true off-road vehicle without giving up luxuries and amenities" with the Jeep providing a crucial new intangible factor for buyers—image. The SUV models generated higher profit margins than passenger cars, and car manufacturers began introducing new luxury SUVs during the late 1990s. SUVs such as the 1995 Lexus LX , 1997 Mercedes-Benz M-Class , and 1998 Lincoln Navigator were

912-479: Is the idea the business produces something, whether it be a physical good or a particular service. These goods and/or services and how they are produced involve many types of processes, procedures, equipment, personnel, and investments, which all fall under the quality umbrella. Key aspects of quality and how it's diffused throughout the business are rooted in the concept of quality management : While quality management and its tenets are relatively recent phenomena,

969-786: The ISO 9001, 9002, and 9003 standards in 1987 — based on work from previous British and U.S. military standards — sought to "provide organizations with the requirements to create a quality management system (QMS) for a range of different business activities." Additionally, good manufacturing practice (GMP) standards became more common place in countries around the world, laying out the minimum requirements manufacturers in industries including food and beverages , cosmetics , pharmaceutical products , dietary supplements, and medical devices must meet to assure their products are consistently high in quality. Process improvement philosophies such as Six Sigma and Lean Six Sigma have further pushed quality to

1026-604: The Rolls-Royce Phantom , Maybach 57 and 62 , Hongqi L5 , Bentley Mulsanne , Cadillac Celestiq , Toyota Century , and Aurus Senat . High-end sports cars which are targeted towards performance rather than luxury are not usually classified as ultra-luxury cars, even when their cost is greater than US$ 100,000 . The history of a brand and the exclusivity of a particular model can result in price premiums compared to luxury cars with similar features from less prestigious manufacturers. Ultra-luxury cars are usually selected as

1083-422: The official state car . Grand tourers are essentially high-performance luxury vehicles. These vehicles are generally two-door coupes and are made for long-distance driving, combined with the luxury of an executive car or full-size luxury car . Long before the luxury SUV segment was defined and became popular, the 1966 Jeep Super Wagoneer was marketed at the time as a fully-equipped station wagon. It

1140-525: The 1950s, including the Toyota Crown (1955–present), Prince/Nissan Gloria (1959–2004), Nissan Cedric (1960–2015), Mitsubishi Debonair (1964–1998), Nissan President (1965–2010), Toyota Century (1967–present), Mazda Luce/929 (1969–1991), and Honda Legend (1985–2021). Since the 1980s, overseas sales of Japanese luxury cars have increased, challenging traditional European luxury brands. Several East Asian manufacturers have created sub-brands for

1197-728: The 1979 fuel crises which eliminated many FR platforms in favor of the more economical front-wheel drive (FF) layout. From the early 2000s, several of these American luxury cars reverted to FR layouts. Since the introduction of the Bentley Continental GT in 2003, additional luxury grand tourers feature all-wheel drive . Prior to World War II , a wide array of European producers made luxury cars, including Rolls-Royce , Bugatti , Delage , Delahaye , Talbot-Lago , Bentley , Alvis , Avions Voisin , Isotta Fraschini , Horch , Simson , Stoewer , Maybach , Mercedes-Benz , Hispano Suiza , Daimler Company , and Spyker . France

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1254-427: The 1990s. The personal luxury car emerged into mass popularity and affordability as an America-specific category of popularly-priced cars made from the 1950s by the four domestic manufacturers (GM, Ford, Chrysler, and AMC) that reached peak popularity in the 1970s. The cars were stylized, mass-produced two-door coupés or convertibles , relying on standard components. These distinctively styled cars were targeting

1311-587: The 2010s. For example, Rolls-Royce Cullinan , Bentley Bentayga , Aston Martin DBX , Maserati Levante , Lamborghini Urus , and Ferrari Purosangue . Some brands, such as Lincoln , have even moved to an all SUV and/or crossover lineup. Manufacturers such as Mercedes-Benz , Toyota , Lexus , Buick , Hongqi , Zeekr and Volvo have marketed upscale luxury MPVs as luxury vehicles, mainly marketed for Asian markets. Luxury MPVs generally have 3-rows of six or seven seats; however, range-topping flagship models may also offer

1368-697: The European Commission. The next category of luxury cars is known in Great Britain as a "luxury saloon" or "luxury limousine," and is known in the United States as a full-size luxury sedan, large luxury sedan, or flagship sedan. It is the equivalent of the European F-segment and the German Oberklasse segment. Many of these luxury saloons are the flagship for the marque and include

1425-528: The Mercedes-Benz brand, later joined by BMW , which acquired Rolls-Royce Motor Cars in 1998, as well as Volkswagen which much later controlled or acquired additional brands such as Audi , Porsche , Bentley , Lamborghini , and Bugatti brands. In the Soviet Union, the manufacturer ZiL (then called Zis) began producing representational limousines in the mid-1930s. In the early 1950s, GAZ joined with

1482-561: The US. Some luxury crossovers are built on a platform shared with sedans or hatchbacks. For example, the Infiniti FX is based upon the same platform as the Infiniti G35 sedans and coupes. While early luxury crossovers released in the late 1990s have resembled traditional boxy SUVs, later crossovers, such as the Infiniti FX and BMW X6 , have been designed with a sporting appearance. Despite

1539-430: The concept of quality into the functions of the service industry takes a slightly different path from manufacturing. Where manufacturers focus on "tangible, visible, persistent issues," many — but not all — quality aspects of the service provider's output are intangible and fleeting. Other obstacles include management's perceptions not aligning with customer expectations due to lack of communication and market research and

1596-823: The contracting (also called outsourcing) of manufacturing to countries like China and India, as well internationalization of trade and competition. These countries, among many others, have raised their own standards of quality in order to meet international standards and customer demands. The ISO 9000 series of standards are probably the best known international standards for quality management, though specialized standards such as ISO 15189 (for medical laboratories) and ISO 14001 (for environmental management) also exist. The business meanings of quality have developed over time. Various interpretations are given below: Traditionally, quality acts as one of five operations/project performance objectives dictated by operations management policy. Operations management, by definition, focuses on

1653-416: The designated driver is a chauffeur. The legal requirements to be a chauffeur vary depending on the local jurisdiction and class of vehicle. In some cases, a simple permit is all that is required, but in others, an additional professional license is needed with specific minimum standards in areas such as age, health, driving experience, criminal record, local geographic knowledge, or training. In addition to

1710-469: The driver. The term chauffeur comes from the French term for stoker because the earliest automobiles, like their railroad and sea vessel counterparts, were steam-powered and required the driver to stoke the engine. The chauffeur also maintained the car, including routine maintenance and cleaning, and had to be a skilled mechanic to deal with breakdowns and tyre punctures en route, which were very common in

1767-474: The earliest years of the automobile. Only the very wealthy could afford the first automobiles, and they generally employed chauffeurs rather than driving themselves. A 1906 article in The New York Times reported that "the chauffeur problem to-day is one of the most serious that the automobilist has to deal with", and complained that "young men of no particular ability, who have been earning from $ 10 to $ 12

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1824-565: The entry-level luxury segment remained strong throughout the GFC, due to prices being lowered to compete with well-equipped non-luxury cars. For example, in Canada, several luxury manufacturers set sales records in August 2009, due mostly to discounted pricing on entry-level luxury vehicles. Some auto manufacturers market their luxury models using the same marque as the rest of their line. Others have created

1881-421: The first SUVs produced by these luxury car brands. Some of these early luxury SUV models used unibody construction, becoming part of the trend moving away from the body-on-frame construction traditionally used by off-road vehicles. During the mid-2000s, SUVs from luxury car brands grew by almost 40% in the United States to more than 430,000 vehicles (excluding SUV-only brands like Hummer and Land Rover ), at

1938-504: The forefront of business management and operations. At the heart of these and other efforts is often the QMS, a documented collection of processes, management models, business strategies, human capital, and information technology used to plan, develop, deploy, evaluate, and improve a set of models, methods, and tools across an organization for the purpose of improving quality that aligns with the organization's strategic goals. The push to integrate

1995-505: The history of the automobile. Several car classification schemes include a luxury category, such as: Luxury cars have traditionally emphasized higher levels of comfort and safety. Manufacturers often introduce new safety technologies and comfort amenities on luxury models before they are available on more affordable models. Some brands, like Audi and BMW have expanded their marketing by "introducing lesser priced and strip-down economy versions of their products." Luxury vehicles can be

2052-549: The idea of quality in business is not new. In the early 1900s, pioneers such as Frederick Winslow Taylor and Henry Ford recognized the limitations of the methods being used in mass production at the time and the subsequent varying quality of output, implementing quality control, inspection, and standardization procedures in their work. Later in the twentieth century, the likes of William Edwards Deming and Joseph M. Juran helped take quality to new heights, initially in Japan and later (in

2109-611: The improper or lack of delivery of skill-based knowledge to personnel. Like manufacturing, customer expectations are key in the service industry, though the degree with which the service interacts with the customer definitely shapes perceived service quality. Perceptions such as being dependable, responsive, understanding, competent, and clean (which are difficult to describe tangibly) may drive service quality, somewhat in contrast to factors that drive measurement of manufacturing quality. In Japanese culture, there are two types of quality: atarimae hinshitsu and miryokuteki hinshitsu . In

2166-521: The increased popularity of crossover models, traditional luxury SUVs remain in production. Examples include the Lexus LX , Infiniti QX80 , and Lincoln Navigator . Research data from the mid-2000s suggested that luxury SUV buyers did not consider traditional luxury cars (e.g. sedans and coupes), therefore the SUV is becoming the key to bringing new customers into luxury dealerships. Luxury car companies have increasingly introduced SUV or crossover models in

2223-482: The lack of a historical legacy has hindered these efforts. In 2014, Citroën introduced DS Automobiles sub-brand to market luxury cars. Pre World War II intermediate car manufacturers like Renault , Fiat , Opel , Lancia , Škoda , Riley , Praga , Peugeot , Hillman and Tatra made luxury cars but were forced to make economy cars and superminis post World War II . Following World War II, Germany rose to become an export powerhouse, building on success with

2280-408: The late '70s and early '80s) globally. Customers recognize that quality is an important attribute in products and services, and suppliers recognize that quality can be an important differentiator between their own offerings and those of competitors (the quality gap). In the past two decades this quality gap has been gradually decreasing between competitive products and services. This is partly due to

2337-541: The market. In the 2000s, both Ford and General Motors produced luxury pickups: 2002-2013 Cadillac Escalade EXT , 2002-2003 Lincoln Blackwood , and 2006-2014 Lincoln Mark LT . In the late 2000s, the Cadillac CTS and Cadillac DTS led to a resurgence in the brand's luxury sedans. The equivalent sedan from the Ford group, the 2008 Lincoln MKS , was also regarded as a significant improvement over previous models. In 2010, BMW

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2394-627: The marketing of luxury cars. The first of these was the 1986 launch of Acura (a Honda sub-brand), followed by Lexus (Toyota) in 1989, Infiniti (Nissan) in 1989, and Genesis (Hyundai) in 2015. The time of the 2007–2008 financial crisis and the Great Recession was the first time since the Great Depression that the luxury car market suffered considerably, something not seen in previous economic downturns. Many such customers saw their net worth decline during this time. For example, some of

2451-522: The minimum legal requirements, limousine companies often require their chauffeurs to undergo specific extra training. These courses may involve evasive driving or defensive driving techniques , the proper methods to ensure safety in the most extreme conditions such as inclement weather, a flat tire at high speeds, or other exterior influences for loss of vehicular control, etc. Most companies also have courses on what they expect from their chauffeurs. Chauffeurs may be taught proper etiquette when they are in

2508-523: The most effective and efficient ways for creating and delivering a good or service that satisfies customer needs and expectations. As such, its ties to quality are apparent. The five performance objectives which give business a way to measure their operational performance are: Based on an earlier model called the sand cone model, these objectives support each other, with quality at the base. By extension, quality increases dependability, reduces cost, and increases customer satisfaction. The early 1920s saw

2565-474: The needs of individual customers, not an entire family. The longest running model lines were the 1958-1997 Ford Thunderbird , 1956-1998 Lincoln Mark Series , and the 1967-2002 Cadillac Eldorado . In 1990, American luxury brands dominated, with Cadillac selling over a quarter-million cars, and Lincoln had its best year ever at 231,660 units. However, the market was changing with an ever greater acceptance of smaller, more efficient imported luxury brands while at

2622-581: The newest automotive technology. Several models are available in long-wheelbase versions, which provide additional rear legroom and may have a higher level of standard features. Examples of luxury saloons / full-size luxury sedans include the BMW 7 Series , Jaguar XJ , Cadillac CT6 , Genesis G90 , Audi A8 , Mercedes-Benz S-Class , Lexus LS , Hongqi H9 , Porsche Panamera and Maserati Quattroporte . Luxury cars costing over US$ 100,000 (as of 2007) can be considered as "ultra-luxury cars". Examples include

2679-427: The platform of a mid-size car (also known as large family car or D-segment ), while some models may be based on a compact car (also known as small family car or C-segment ). Executive car is a British term for an automobile larger than a large family car . In official use, the term is adopted by Euro NCAP , a European organization founded to test for car safety. It is a passenger car classification defined by

2736-549: The postwar era. From 1946 until the late 1990s, Cadillac was the top-selling brand of luxury cars in the U.S., while Lincoln was second. The most successful and long-running model names during this era were the Cadillac DeVille , Lincoln Continental , and the Chrysler Imperial . The Lincoln Mark Series and Cadillac Eldorado were positioned in the personal luxury category, and competition between them continued into

2793-522: The presence of their clientele . They may also be trained for services to the client beyond the car itself, such as for a personal valet or bodyguard . Many companies and local licensing agencies currently require random drug screening – in the United States, this was especially the case after professional ice hockey player Vladimir Konstantinov 's career-ending injuries when his recently hired chauffeur, Richard Gnida, lost control of their limousine and crashed. Luxury vehicle A luxury car

2850-489: The same time, the domestic manufacturers were downsizing their models with product decisions that backfired on quality and brand respect. Since the late 1990s, Japanese and German brands have sold the most luxury-type cars in the United States. However, the Cadillac Escalade has led the luxury SUV segment sales in the United States since its introduction in 1998, with the highest sales for 15 out of its first 20 years on

2907-962: The somewhat smaller "Chaika" model range. In 2018, Aurus Motors was established to produce luxury vehicles for the Russian market. The luxury car phenomenon began at the start of the automobile industry when the wealthy frequently invested in manufacturing such models to gain social prestige. Emphasis was also placed on custom-built coachwork. The 1920s and 1930s were the apogee of production of these very large luxury automobiles from many manufacturers. The significant North American manufacturers from 1910 until 1940 included Auburn , Buick , Cadillac , Chrysler , Continental , Cord , Daniels , DeSoto , Duesenberg , Franklin , Imperial , LaFayette , LaSalle , Lincoln , Marmon , Packard , Peerless , Pierce Arrow , Ruxton , Stearns-Knight , and Stutz . The Great Depression put many luxury car manufacturers out of business; others would hold on before going defunct during

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2964-531: The steepest drop-offs came at the high end, including the BMW 7 Series and Rolls-Royce Phantom , and in 2010 Mercedes-Benz dropped the price of the W212 E-Class . The unusually sharp decline in luxury car sales has led observers to believe that there is a fundamental shift and reshaping of the luxury automotive market, with one industry official suggesting that the marques no longer command the premiums that they used to and another saying that conspicuous consumption

3021-504: Was a leading producer of powerful luxury automobiles before World War II. After World War II, the French government used puissance fiscale tax regulations to encourage manufacturers to build cars with small engines, and French motorists to buy them. The Maserati-powered Citroën SM and the Citroën C6 were arguably the last domestic French luxury cars. In the 2010s, some French manufacturers have attempted to develop luxury cars, however

3078-454: Was no longer attractive in poor economic conditions. Additionally, mainstream brands have been able to offer amenities and devices such as leather, wood, and anti-lock brakes, previously found only on luxury cars, as the costs decline. However, luxury vehicle sales remained relatively high compared to their non-luxury counterparts. This was aided by growing interest in luxury vehicles from emerging markets such as China and Russia. Sales in

3135-532: Was the best-selling luxury vehicle manufacturer by sales, with Audi and Mercedes-Benz the second and third highest selling luxury brands. Chinese manufacturer Hongqi was launched in 1958, making it the oldest Chinese luxury car marque. Later newcomers joined taking advantage of the rise of electric powertrains, with NEV brands such as Nio in 2014, Lynk & Co in 2016, HiPhi in 2019, and Zeekr in 2021 producing luxury electric and hybrid vehicles. Japanese manufacturers have been producing luxury cars since

3192-420: Was the first off-road SUV to offer a V8 engine and automatic transmission along with luxury car trim and equipment. Standard features included bucket seating , a center console, air conditioning, a seven-position tilt steering wheel, a vinyl roof , and gold-colored trim panels on the body sides and tailgate. By the late 1970s, optional equipment included an electric sunroof. The 1978 Jeep Wagoneer Limited

3249-481: Was the spiritual successor to the Super Wagoneer and was the first four-wheel drive car to use leather upholstery. The Range Rover was released in 1970 as a two-door vehicle for off-road durability with few "creature comforts." A four-door version was added in 1981, and the model was pushed upmarket in 1983 by introducing an automatic transmission (Chrysler's A727 TorqueFlite ) as an option. The Range Rover had

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