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54-658: Ventia's services include facility management , asset management , telecommunications , engineering , environmental management , and more. Ventia has clients including government agencies, utilities, property owners and private companies. In 1987 Thiess Services launched its environmental services business. In 1994, Visionstream was established as a subsidiary of Telstra , to design and build its cable television network. In December 1996 Leighton Contractors purchased Visionstream. In 2015 CIMIC Group merged its Leighton Contractors Services, Thiess Services and Visionstream divisions to form Ventia. Apollo Global Management took

108-480: A 50% shareholding in the company. In June 2020, Broadspectrum was purchased from Ferrovial . In 2021 Ventia was floated on the Australian Securities Exchange and New Zealand Exchange as a dual listed company . CIMIC and Apollo each retained 32.8% shareholdings. In May 2023, both reduced their stakes to 15%. Facility management Facility management or facilities management ( FM )

162-453: A case-by-case basis and may lead to unreasonably harsh penalties for crimes. Within the field of healthcare, quality of life is often regarded in terms of how a certain ailment affects a patient on an individual level. This may be a debilitating weakness that is not life-threatening; life-threatening illness that is not terminal; terminal illness; the predictable, natural decline in the health of an elder; an unforeseen mental/physical decline of

216-537: A given city or nation. Two widely known measures of livability are the Economist Intelligence Unit 's Where-to-be-born Index and Mercer's Quality of Living Reports . These two measures calculate the livability of countries and cities around the world, respectively, through a combination of subjective life-satisfaction surveys and objective determinants of quality of life such as divorce rates, safety, and infrastructure. Such measures relate more broadly to

270-582: A given society. The HDI is used by the United Nations Development Programme in their Human Development Report . However, since 2010, The Human Development Report introduced an Inequality-adjusted Human Development Index (IHDI). While the original HDI remains useful, it stated that "the IHDI is the actual level of human development (accounting for inequality ), while the original HDI can be viewed as an index of 'potential' human development (or

324-463: A guide for the use of subjective well-being metrics in 2013. In the U.S., cities and communities are using a GNH metric at a grassroots level. The Social Progress Index measures the extent to which countries provide for the social and environmental needs of their citizens. Fifty-two indicators in the areas of basic human needs, foundations of wellbeing, and opportunity show the relative performance of nations. The index uses outcome measures when there

378-801: A loved one; or chronic, end-stage disease processes. Researchers at the University of Toronto's Quality of Life Research Unit define quality of life as "The degree to which a person enjoys the important possibilities of his or her life" (UofT). Their Quality of Life Model is based on the categories "being", "belonging", and "becoming"; respectively who one is, how one is connected to one's environment, and whether one achieves one's personal goals, hopes, and aspirations. Experience sampling studies show substantial between-person variability in within-person associations between somatic symptoms and quality of life. Hecht and Shiel measure quality of life as "the patient's ability to enjoy normal life activities" since life quality

432-437: A national or international scale, but rather attempt to improve the quality of life for individuals or communities. One example would be sponsorship programs that provide material aid for specific individuals. Although many organizations of this type may still talk about fighting poverty, the methods are significantly different. Improving quality of life involves action not only by NGOs but also by governments . Global health has

486-497: A particular society. The different ways that quality of life is defined by institutions, therefore, shape how these organizations work for its improvement as a whole. Organisations such as the World Bank , for example, declare a goal of "working for a world free of poverty", with poverty defined as a lack of basic human needs, such as food, water, shelter, freedom, access to education, healthcare, or employment. In other words, poverty

540-481: A place where staff can make a drink and take a break from their desk. Since 2009, Global FM has sponsored an annual World Facilities Management Day, "World FM Day". "The theme for the 2022 World FM Day (22 May 2022) was 'leading a sustainable future'; the purpose of the day is ' to recognize and celebrate the vital work that workplace and facilities managers and the wider industry contributes to business worldwide'." Quality of life Quality of life ( QOL )

594-478: A range of disciplines and scales, and recent work on subjective well-being (SWB) surveys and the psychology of happiness have spurred renewed interest. Perhaps the most commonly used international measure of development is the Human Development Index (HDI), which combines measures of life expectancy, education, and standard of living, in an attempt to quantify the options available to individuals within

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648-595: A result, European and North American nations do not dominate this measure. The 2012 list is instead topped by Costa Rica , Vietnam and Colombia . In 2010, Gallup researchers trying to find the world's happiest countries found Denmark to be at the top of the list. For the period 2014–2016, Norway surpasses Denmark to be at the top of the list. A 2010 study by two Princeton University professors looked at 1,000 randomly selected U.S. residents over an extended period. It concludes that their life evaluations – that is, their considered evaluations of their life against

702-412: A scale. Such and other systems and scales of measurement have been in use for some time. Research has attempted to examine the relationship between quality of life and productivity. There are many different methods of measuring quality of life in terms of health care, wealth, and materialistic goods. However, it is much more difficult to measure meaningful expression of one's desires. One way to do so

756-525: A stated scale of one to ten – rise steadily with income. On the other hand, their reported quality of emotional daily experiences (their reported experiences of joy , affection , stress , sadness , or anger ) levels off after a certain income level (approximately $ 75,000 per year in 2010); income above $ 75,000 does not lead to more experiences of happiness nor to further relief of unhappiness or stress. Below this income level, respondents reported decreasing happiness and increasing sadness and stress, implying

810-433: A view to minimizing their maintenance requirement. Cleaning operations are often undertaken out of business hours, but provision may be made during times of occupations for the cleaning of toilets, replenishing consumables (such as toilet rolls, soap) plus litter picking and reactive response is scheduled as a series of periodic (daily, weekly and monthly) tasks. The facilities management department has responsibilities for

864-468: A wide range of contexts, including the fields of international development , healthcare , politics and employment. Health related QOL (HRQOL) is an evaluation of QOL and its relationship with health. One approach, called the engaged theory , outlined in the journal of Applied Research in the Quality of Life , posits four domains in assessing quality of life: ecology, economics, politics and culture. In

918-402: A yearly study on digital well-being across 121 countries created by Surfshark . It indexes each country according to five pillars that impact a population's digital quality of life: internet affordability, internet quality, electronic infrastructure, electronic security, and electronic government. The term quality of life is also used by politicians and economists to measure the livability of

972-501: Is a professional management discipline focused on the efficient and effective delivery of logistics and other support services related to real property and buildings . It encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology, as defined by the International Organization for Standardization (ISO). The profession

1026-477: Is aligned with the European Qualifications framework. FM may also cover activities other than business services: these are referred to as non-core functions and vary from one business sector to another. FM is also subject to continuous innovation and development, under pressure to reduce costs and to add value to the core business of public or private sector client organizations. Facility management

1080-440: Is certified through Global Facility Management Association (Global FM) member organizations. The term, "facilities management" was coined in the 1960s by IBM alumnus and Electronic Data Systems founder Ross Perot , in reference to network management of IT systems, and soon expanded to include all elements of commercial space management. Facility management as integral to the processes of strategic organizational planning

1134-479: Is defined as a low quality of life. Using this definition, the World Bank works towards improving quality of life through the stated goal of lowering poverty and helping people afford a better quality of life. Other organizations, however, may also work towards improved global quality of life using a slightly different definition and substantially different methods. Many NGOs do not focus at all on reducing poverty on

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1188-571: Is defined by the World Health Organization as "an individual's perception of their position in life in the context of the culture and value systems in which they live and in relation to their goals, expectations, standards and concerns". Standard indicators of the quality of life include wealth , employment , the environment , physical and mental health , education , recreation and leisure time , social belonging , religious beliefs , safety , security and freedom . QOL has

1242-472: Is divided into two areas: Its two broad areas of operation are commonly referred to as "hard FM" and "soft FM". The first refers to the physical built environment with a focus on work space and building infrastructure. The second covers the people and the organization and is related to work psychology and occupational physiology. According to the IFMA: "FM is the practice of coordinating the physical workplace with

1296-483: Is every "tangible asset that supports an organization". Examples include: real estate property , buildings , technical infrastructure, HVAC , lighting , transportation , IT-services , furniture , custodial , grounds maintenance and other user-specific equipment and appliances. In April 2017, the International Organization for Standardization published the ISO 41011:2017 standard for facility management, defining it as

1350-408: Is referred to as churn, and the percentage of the staff moved during a year is known as the "churn rate". These moves are normally planned by the facilities management department using a computer-aided design (CAD) system. In addition to meeting the needs of the business, compliance with statutory requirements related to office layouts include: Consideration may also be given to vending, catering, or

1404-575: Is strongly related to wellbeing without suffering from sickness and treatment. There are multiple assessments available that measure Health-Related Quality of Life, e.g., AQoL-8D , EQ5D – Euroqol , 15D , SF-36 , SF-6D , HUI . Quality of life has been deemed an important concept in the field of international development because it allows development to be analyzed on a measure that is generally accepted as more comprehensive than standard of living. Within development theory , however, there are varying ideas concerning what constitutes desirable change for

1458-720: Is sufficient data available or the closest possible proxies. Day-Reconstruction Method was another way of measuring happiness, in which researchers asked their subjects to recall various things they did on the previous day and describe their mood during each activity. Being simple and approachable, this method required memory and the experiments have confirmed that the answers that people give are similar to those who repeatedly recalled each subject. The method eventually declined as it called for more effort and thoughtful responses, which often included interpretations and outcomes that do not occur to people who are asked to record every action in their daily lives. The Digital Quality of Life Index -

1512-753: Is supported with education, training, and professional qualifications often coordinated by FM institutes, universities, and associations. Degree programs exist at both undergraduate and post-graduate levels. Facility Management has been a recognised academic discipline since the 1990s. Initial FM research work in Europe started in universities in the UK, the Netherlands and the Nordic countries, where academies funded research centers and began to establish courses at Bachelors, Masters, and PhD levels. Early European FM research centers include

1566-580: Is to evaluate the scope of how individuals have fulfilled their own ideals. Quality of life can simply mean happiness , which is the subjective state of mind. By using that mentality, citizens of a developing country appreciate more since they are content with the basic necessities of health care, education and child protection. According to ecological economist Robert Costanza : While Quality of Life (QOL) has long been an explicit or implicit policy goal, adequate definition and measurement have been elusive. Diverse "objective" and "subjective" indicators across

1620-444: The broken windows theory , which asserts that relatively minor problems left unattended (such as litter, graffiti , or public urination by homeless individuals) send a subliminal message that disorder, in general, is being tolerated, and as a result, more serious crimes will end up being committed (the analogy being that a broken window left broken shows an image of general dilapidation). Wilson's theories have been used to justify

1674-470: The "organizational function which integrates people, place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business." The ISO definition was formally adopted by BIFM in August 2017. A management system standard for facilities management has also been developed by ISO and published as ISO 41001:2018. Facilities management

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1728-1032: The Centre for Facilities Management (CFM), founded in Glasgow in 1990; the Centre for People and Buildings at Delft University of Technology ; and Metamorphose at the Norwegian University of Science and Technology. The University of Moratuwa Faculty of Architecture in Sri Lanka has offered a BSc. degree in Facilities Management since 2006. In 2018, 50 universities and research institutions were represented in EUROFM. The German Facility Management Association (GEFMA) has certified 16 FM study programs and courses at universities and universities of applied sciences in Germany. As of 2021, IFMA accredits university degree programs in

1782-635: The Human Development Index, the PQLI is notable for Morris's attempt to show a "less fatalistic pessimistic picture" by focusing on three areas where global quality of life was generally improving at the time, while ignoring gross national product and other possible indicators that were not improving. The Happy Planet Index , introduced in 2006, is unique among quality of life measures in that, in addition to standard determinants of well-being, it uses each country's ecological footprint as an indicator. As

1836-679: The United States, Sri Lanka, South Korea, Singapore, Germany, Sweden, Hong Kong, Ireland, and the Netherlands. Facilities managers (FMs) operate across business functions. The main priority of an FM is keeping people alive and safe. Facility managers need to operate at two levels: The FM department in an organization is required to identify, analyze, evaluate, control, and manage many environment and safety-related issues. Failure to do so may lead to unhealthy conditions leading to employees falling sick, injury, loss of business, prosecution, and insurance claims. The confidence of customers and investors in

1890-453: The business may also be affected by adverse publicity from safety lapses. The threat from fire carries one of the highest risks to loss of life, and the potential to damage property or shut down a business. The facilities management department will have in place maintenance, inspection, and testing for all of the facility's fire safety equipment and life safety systems, keeping records and certificates of compliance. Protection of employees and

1944-419: The business often comes under the control of the facilities management department, particularly the maintenance of security hardware. Staffed guarding may be under the control of a separate department. Maintenance, testing, and inspection schedules are required to ensure that the facility is operating safely and efficiently in compliance with statutory obligations, to maximize the life of equipment, and to reduce

1998-445: The comfort that results from increasing income. As a result, standard of living should not be taken to be a measure of happiness. Also, sometimes considered related is the concept of human security , though the latter may be considered at a more basic level and for all people. Unlike per capita GDP or standard of living , both of which can be measured in financial terms, it is harder to make objective or long-term measurements of

2052-409: The day-to-day running of the building; these tasks may be outsourced or carried out by directly employed staff. This is a policy issue, but due to the immediacy of the response required in many of the activities involved the facilities manager will often require daily reports or an escalation procedure. Some issues require more than just periodic maintenance, for example, those that can stop or hamper

2106-434: The domain of culture, for example, it includes the following subdomains of quality of life: Under this conception, other frequently related concepts include freedom , human rights , and happiness . However, since happiness is subjective and difficult to measure, other measures are generally given priority. It has also been shown that happiness, as much as it can be measured, does not necessarily increase correspondingly with

2160-413: The event of a fire or major failure the business can recover quickly. In large organizations, it may be that the staff move to another site that has been set up to model the existing operation. The facilities management department would be one of the key players should it be necessary to move the business to a recovery site. In many organizations, office layouts are subject to frequent changes. This process

2214-422: The facilities department is organized. Facilities may be split into two sections, often referred to as "soft" services such as reception and post room, and "hard" services, such as the mechanical, fire, and electrical services. Due to climate change , FM providers are increasingly focused on environmental, social and governance compliance considerations. All organizations should have a continuity plan so that in

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2268-482: The final score. Happiness is already recognized as an important concept in global public policy. The World Happiness Report indicates that some regions have in recent years been experiencing progressive inequality of happiness. The Physical Quality of Life Index (PQLI) is a measure developed by sociologist M. D. Morris in the 1970s, based on basic literacy, infant mortality, and life expectancy. Although not as complex as other measures, and now essentially replaced by

2322-539: The first professional FM organization was launched in the UK, as the Association of Facility Managers (AFM). Professional FM as an interdisciplinary business function has the objective of coordinating demand and supply of facilities and services within public and private organizations. The term "facility" (pl. facilities) means something that is built, installed or established to serve a purpose, International Facility Management Association (IFMA), 1998 which, in general,

2376-733: The implementation of zero tolerance policies by many prominent American mayors , most notably Oscar Goodman in Las Vegas , Richard Riordan in Los Angeles , Rudolph Giuliani in New York City and Gavin Newsom in San Francisco . Such policies refuse to tolerate even minor crimes; proponents argue that this will improve the quality of life of local residents. However, critics of zero tolerance policies believe that such policies neglect investigation on

2430-537: The maximum level of HDI) that could be achieved if there was no inequality." The World Happiness Report is a landmark survey on the state of global happiness. It ranks 156 countries by their happiness levels, reflecting growing global interest in using happiness and substantial well-being as an indicator of the quality of human development. Its growing purpose has allowed governments, communities and organizations to use appropriate data to record happiness in order to enable policies to provide better lives. The reports review

2484-504: The pain of life's misfortunes, including disease , divorce , and being alone , is exacerbated by poverty . Gross national happiness and other subjective measures of happiness are being used by the governments of Bhutan and the United Kingdom. The World Happiness report, issued by Columbia University is a meta-analysis of happiness globally and provides an overview of countries and grassroots activists using GNH. The OECD issued

2538-671: The people and work of the organization. It integrates the principles of business administration, architecture, and the behavioral and engineering sciences." In a 2017 global job task analysis, IFMA identified eleven competencies of facility management as: The Institute of Workplace and Facilities Management , formerly the British Institute of Facilities Management, adopted the European definition and through its accredited qualification framework offers career path curriculum ranging from school leaver level through to master's degree level that

2592-470: The population of a city, state, or country, not to individual quality of life. Livability has a long history and tradition in urban design , and neighborhoods design standards such as LEED-ND are often used in an attempt to influence livability. Some crimes against property (e.g., graffiti and vandalism ) and some " victimless crimes " have been referred to as "quality-of-life crimes". American sociologist James Q. Wilson encapsulated this argument as

2646-444: The potential to achieve greater political presence if governments were to incorporate aspects of human security into foreign policy . Stressing individuals' basic rights to health, food, shelter, and freedom addresses prominent inter-sectoral problems negatively impacting today's society, and may lead to greater action and resources. Integration of global health concerns into foreign policy may be hampered by approaches that are shaped by

2700-499: The productivity of the business or that have safety implications. Many of these are managed by the facilities management "help desk" that staff is able to be contacted either by telephone or email. The response to help desk calls is prioritized but may be as simple as too hot or too cold , lights not working, photocopier jammed, coffee spills, or vending machine problems. Help desks may be used to book meeting rooms, car parking spaces, and many other services, but this often depends on how

2754-531: The quality of life experienced by nations or other groups of people. Researchers have begun in recent times to distinguish two aspects of personal well-being: Emotional well-being , in which respondents are asked about the quality of their everyday emotional experiences – the frequency and intensity of their experiences of, for example, joy, stress, sadness, anger and affection – and life evaluation , in which respondents are asked to think about their life in general and evaluate it against

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2808-413: The risk of failure. The work is planned, often using a computer-aided facility management (CAFM) system. Building maintenance includes all preventative, remedial, and upgrades works required for the upkeep and improvement of buildings and their components. These works may include disciplines such as painting and decorating, carpentry, plumbing, glazing, plastering, and tiling. Buildings may be designed with

2862-679: The state of happiness in the world today and show how the science of happiness explains personal and national variations in happiness. Developed again by the United Nations and published recently along with the HDI, this report combines both objective and subjective measures to rank countries by happiness, which is deemed as the ultimate outcome of a high quality of life. It uses surveys from Gallup , real GDP per capita, healthy life expectancy, having someone to count on, perceived freedom to make life choices, freedom from corruption, and generosity to derive

2916-716: Was represented during a 1979 conference sponsored by Herman Miller . Following the meeting, the furniture manufacturer opened the Facility Management Institute (FMI), with its headquarters in Ann Arbor, Michigan . The National Facility Management Association (NFMA) was formed in 1980, separating the overall profession from a single enterprise. In 1982, the NFMA expanded to form the International Facility Management Association (IFMA) In 1986,

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