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75-716: The Competition and Consumer Act 2010 ( CCA ) is an Act of the Parliament of Australia . Prior to 1 January 2011, it was known as the Trade Practices Act 1974 ( TPA ). The Act is the legislative vehicle for competition law in Australia, and seeks to promote competition, fair trading as well as providing protection for consumers. It is administered by the Australian Competition & Consumer Commission (ACCC) and also gives some rights for private action. Schedule 2 of

150-639: A consumer is likely to be acceptable quality. If goods or services fail to reach a basic level of quality (considering the price of the goods/services) – that is they are defective, break, or do not do what they should do – then the ACL has been breached. The Review of the Competition Provisions of the Trade Practices Act ( Dawson Report ) was released in January 2003 and received 212 submissions. The scope of

225-433: A definitive agreement with Telstra on 23 June 2011 , estimated to be worth A$ 9 billion post-tax net present value , building upon the signing of a financial heads of agreement a year beforehand. Telstra agreed to "disconnect" its Internet customers from the copper and hybrid fibre-coaxial networks in areas where FTTP has been installed, and agreed to lease dark fibre , exchange space and ducts to NBN Co. As part of

300-607: A feature of the Australian telecommunications market is that it is neither feasible nor efficient to have multiple networks, for example, of fibre-optic cables or of copper cables. For this reason, sections XIB and XIC of the Act exist to ensure that competitors (downstream users) have access to Telstra's networks. Part XIB of the Act allows the ACCC to issue a Competition Notice to a carrier (telecommunications corporation) if it has reason to believe

375-630: A major sponsor of the V8 Supercars car racing championship through its BigPond brand and directly sponsored the Sydney Telstra 500 event, the final round of the series held at Sydney Olympic Park . The sport ended this deal at the conclusion of the 2012 season. Telstra had naming rights to the Docklands Stadium in Melbourne from 2002 until 2009. Telstra is also the naming rights sponsor of

450-400: A new website, including the ability for customers to link their online accounts to their Facebook identity. In March 2014, Telstra announced a new digital development program called "Digital First" with a stated aim to conduct 65 to 70 percent of its transactions online. Telstra published a white paper sharing some key metrics of its digital program: In September 2014, Telstra announced

525-538: A partnership with eVTOL racing series Airspeeder . The deal centred around providing a service to transmit terabytes of data for vehicle to vehicle and vehicle to infrastructure communications for the EXA series. This deal incorporated on-vehicle branding for Telstra. In November 1997, the Australian government sold the first tranche of its Telstra shares, 4.29 Billion shares, publicly at a price of $ 3.40 per share to institutional investors and $ 3.30 to retail investors. This sale

600-553: A pillar of the corporation’s social responsibility ethos according to Telstra’s head of social services Gerard Devan and the Telstra foundation. The following table shows total complaints handled by the Telecommunications Industry Ombudsman (TIO) 2010–2015, and of those, the ones made against Telstra. In February 2011, Telstra announced the formation of Telstra Digital under the leadership of Gerd Schenkel who

675-401: A public register of authorisations and notifications. In 2006 the Act was amended to include a new Division 3 to Part VIIA providing a process for formal clearance and authorisation of mergers. Part VIIA enables the ACCC to examine the prices of selected goods and services in the Australian economy. The ACCC's functions under this part are: Australia is a free market economy; consequently,

750-472: A publicly listed company with a market capitalisation of approximately $ 600m (June 2016). In February 2011, Telstra announced the creation of an additional 100 retail stores within three years. The carrier opened the world's first Android store, called " Androidland ", on Bourke Street , Melbourne, Australia, in December 2011. These developments built on Telstra's T[life] concept stores it had launched in

825-552: Is a member of the S&;P/ASX 20 stock index, and is Australia's largest telecommunications company by market share. Telstra has a long history in Australia, originating together with Australia Post as the Postmaster-General's Department upon federation in 1901. Telstra had transitioned from a state-owned enterprise to a fully privatised company by 2006. Australia's telecommunications services were originally controlled by

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900-461: Is based on the proposition that low consumer power or lack of information is a market failure which needs to be addressed by interference in the market. These parts deal with: Misleading or deceptive conduct (s 18 of the ACL, formerly s 52 of the TPA) is one of the most important consumer parts of the act. It allows both individuals and the ACCC to take action against corporations who engage in conduct that

975-544: Is commonly referred to as "T1". In October 1999, the Australian government sold the second tranche of its Telstra shares under the "T2" program for $ 7.80 per share to institutional investors and $ 7.40 to retail investors. In November 2006, the government sold a third tranche of its shares, "T3", at $ 3.60 per share. Since its privatisation, Telstra shares have hit a low of just over $ 2.50 per share in late 2010. Since then, Telstra shares have risen to $ 5 per share in December 2013 and $ 6 per share in December 2014. On 17 May 2019

1050-415: Is derived from the word Telecom Australia ("Tel" from Tel ecom and "stra" from Au stra lia). The corporation then traded under the "Telstra" brand internationally and "Telecom Australia" domestically until uniform branding of "Telstra" was introduced throughout the entire organisation in 1995, following an unsuccessful attempt to register the trademark "Telecom Australia". Telstra has faced competition since

1125-437: Is for customer service to be fundamental to everything we do". In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. By November 2012, Telstra claimed 140,000 live chats for the month and a growth rate of this service of 600% p.a. In October 2013, Telstra announced that it had grown its Live Chat workforce to 600 and its social media workforce to 30. Customer Service became

1200-448: Is known as a private member's bill . In territories with a multicameral parliament, most bills may be first introduced in any chamber. However, certain types of legislation are required, either by constitutional convention or by law, to be introduced into a specific chamber. For example, bills imposing a tax , or involving public expenditure , are introduced into the House of Commons in

1275-547: Is misleading or deceptive, or likely to mislead or deceive. Misleading or deceptive conduct carried out by companies can also be prosecuted by the state (under Chapter 4 of the ACL). The inclusion of unconscionable conduct in the Australian Consumer Law is a codification and extension of the equitable principle of ' unconscionability ' which was later clarified as a cause-of-action. The High Court of Australia held that an act

1350-445: Is passed by Parliament it becomes an act and part of statute law. There are two types of bill and act, public and private . Public acts apply to the whole of the UK or a number of its constituent countries – England, Scotland, Wales and Northern Ireland. Private acts are local and personal in their effect, giving special powers to bodies such as local authorities or making exceptions to

1425-726: The National Rugby League Premiership. Telstra is also the principal sponsor of Swimming Australia . They also sponsored the Minardi team for the 2002 Formula One season , and the Rally Australia 2006 Championships. Telstra also had the naming rights (under TelstraClear ) for the TelstraClear Pacific events centre in Manukau City , New Zealand. In September 2021 Telstra solutions and Telstra Purple announced

1500-407: The Parliament of England did not originally have titles, and could only be formally cited by reference to the parliamentary session in which they were passed, with each individual act being identified by year and chapter number. Descriptive titles began to be added to the enrolled acts by the official clerks, as a reference aid; over time, titles came to be included within the text of each bill. Since

1575-624: The Parliament of India , every bill passes through following stages before it becomes an Act of Parliament of India : In the Irish Parliament, the Oireachtas , bills pass through the following stages. Bills may be initiated in either the Dáil or the Seanad, and must pass both houses. In New Zealand, the bill passes through the following stages: A draft piece of legislation is called a bill ; when this

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1650-612: The Postmaster-General's Department (PMG), formed in 1901 as a result of Australian Federation. Prior to 1901, telecommunications were administered by each colony. On 1 July 1975, separate commissions were established by statute to replace the PMG. Responsibility for postal services was transferred to the Australian Postal Commission (Australia Post). The Australian Telecommunications Commission (ATC), trading as Telecom Australia , ran domestic telecommunication services. In 1989,

1725-471: The federal government began to privatise the corporation. The first three stages were initiated by the Liberal–National Coalition 's Howard government : the first, informally known as "T1" (with shares priced at $ 3.30), occurred in 1997. "T2" ($ 7.40) followed in 1999; "T3" ($ 3.60) in 2006. In T1 , the government sold one third of its shares in Telstra for A$ 14 billion and publicly listed

1800-503: The head of state . In some countries, such as in France, Belgium, Luxembourg , Spain and Portugal, the term for a bill differs depending on whether it is initiated by the government (when it is known as a "draft"), or by the parliament (a "proposition", i.e., a private member's bill). In Australia, the bill passes through the following stages: In Canada, the bill passes through the following stages: The committee considers each clause of

1875-667: The 43rd act passed in 1980 would be 1980 chapter 43. The full reference includes the (short) title and would be the Magistrate's Court Act 1980 (c. 43). Until the 1980s, acts of the Australian state of Victoria were numbered in a continuous sequence from 1857; thus the Age of Majority Act 1977 was No. 9075 of 1977. Telstra Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets related products and services. It

1950-854: The ACCC. The restrictive trade practices, or antitrust , provisions in the CCA are aimed at deterring practices by firms which are anti-competitive in that they restrict free competition. This part of the act is enforced by the Australian Competition & Consumer Commission (ACCC). The ACCC can litigate in the Federal Court of Australia, and seek pecuniary penalties of up to $ 10 million from corporations and $ 500,000 from individuals. Private actions for compensation may also be available. These provisions prohibit: A priority of ACCC enforcement action in recent years has been cartels. The ACCC has in place an immunity policy, which grants immunity from prosecution to

2025-468: The ACL, formerly Division 1AAA of Part IV of the TPA), and certain misrepresentations (e.g. a misrepresentation as to price). The Australian Consumer Law implies into contracts with consumers certain guarantees (these were formerly known as warranties). Similar conditions are implied by the State Sale of Goods Acts, but these acts have slightly different jurisdictional limits (e.g. 'consumer' and 'goods') and

2100-667: The ATC introduced new buildings and frameworks. In 1993, the Overseas Telecommunications Commission , a separate government body established in 1946, was merged with the Australian Telecommunications Corporation into the short-lived Australian and Overseas Telecommunications Corporation (AOTC) which continued trading under the established identities of Telecom and OTC. The AOTC was renamed to Telstra Corporation Limited in 1993. The name "Telstra"

2175-598: The Act does not establish the ACCC as a price-fixing body. An example of the use of this section is that, under a direction from the Minister, the ACCC monitors the price of petrol. However, the ACCC cannot set the price of petrol, which has led to complaints that the ACCC is a "toothless watchdog". Part IX allows the Australian Competition Tribunal, established in Part III of the Act, to review certain decisions of

2250-694: The Australian Business of the Year award, the MYOB Small Business Award, and the National Aboriginal & Torres Strait Islander Art Award (NATSIAA) which has become known as the Telstra Award. Notable past winners include Vaxine , APS Plastics , and eWAY . Telstra also set up a social services CEO round table under Gerard Devan which acted as a "Think Tank" to the sector. Telstra was

2325-492: The Australian Competition & Consumer Commission. Part X provides immunities for liner shipping from the competition provisions of the Act contained in Part IV. Upon registration of agreements with the registrar of liner shipping, shipping operators may discuss and fix prices, pool revenues and losses, coordinate schedules and engage in other conduct that would otherwise breach Part IV provisions. The Act also regulates aspects of

Competition and Consumer Act 2010 - Misplaced Pages Continue

2400-589: The CCA sets out the Australian Consumer Law (ACL). The Federal Court of Australia has the jurisdiction to determine private and public complaints made in regard to contraventions of the Act. The Competition and Consumer Act (CCA) is an act of the Parliament of Australia and so its application is limited by section 51 of the Australian Constitution , which sets out the division of powers between

2475-457: The Competition and Consumer Act, which does not exist in similar legislation overseas, is that the ACCC may grant exemptions. The ACCC may grant immunity based on assessment of the public benefits and anti-competitive detriments of the conduct, through the 'notification' or 'authorisation' process. Such exemptions do not apply to resale price maintenance or misuse of market power. The ACCC maintains

2550-461: The Future Fund sold off another $ 2.4 billion worth of shares, reducing the government's stake in Telstra to 10.9%. In August 2011, under Labor 's Gillard government , the Future Fund sold its remaining " above market weight " Telstra shares, reducing its holding to 0.8% of the shares, effectively completing Telstra's privatisation. With more than one million shareholders, Telstra is currently

2625-593: The Government on the new network. Telstra also has pay TV and owns 35% of the Australian media company Foxtel. The Overseas Telecommunications Commission (OTC) was established by an Act of Parliament in August 1946. It inherited facilities and resources from Amalgamated Wireless Australasia Limited (AWA) and Cable & Wireless , and was charged with responsibility for all international telecommunications services into, through and out of Australia. On 1 February 1992, it

2700-549: The House of Commons, or S- if they originate in the Senate. For example, Bill C-250 was a private member's bill introduced in the House. Bills C-1 and S-1 are pro forma bills, and are introduced at the beginning of each session in order to assert the right of each Chamber to manage its own affairs. They are introduced and read a first time, and then are dropped from the Order Paper . In

2775-498: The Law. Section 21 bans unconscionability in consumer transactions. Section 22 gives factors that indicate unconscionability. This clarifies the application of unconscionability and circumstances where a consumer is at a "special disability". The Australian Consumer Law also prohibits a range of other unfair practices including bait advertising (advertising a product that is not reasonably available), pyramid schemes (Division 3 of Part 3-1 of

2850-677: The National Broadband Network RFP process on 15 December 2008. In response, Telstra announced that it would raise speeds on its existing Next G network and HFC "cable" network so that they both offer higher speeds than the RFP for the NBN requires. Following Telstra's exclusion from the National Broadband Network bidding process Telstra's share price suffered the biggest one-day percentage fall in its history. NBN Co Limited signed

2925-471: The TPA), supply by description or sample (s 56, s 57) and that the goods are of acceptable quality (s 54 of the ACL, formerly s 66 of the TPA, which used the term "merchantable quality"). As a caveat, where the consumer guarantees are not that of title, undisturbed possession or undisclosed securities, they only apply if the goods or services in question are supplied in trade or commerce. The most important of these to

3000-497: The Telecommunications market. In Australia the previously government-owned Telstra , now privatised, has traditionally dominated the telecommunications sector. Telstra owns the copper network infrastructure. The market was partially deregulated in 1992 with the introduction of Optus as a competitor. In 1997 deregulation continued when new entities were permitted to enter the market (see Communications in Australia ). However,

3075-524: The United Kingdom, Canada's House of Commons , Lok Sabha of India and Ireland's Dáil as a matter of law. Conversely, bills proposed by the Law Commission and consolidation bills traditionally start in the House of Lords . Once introduced, a bill must go through a number of stages before it can become law. In theory, this allows the bill's provisions to be debated in detail, and for amendments to

Competition and Consumer Act 2010 - Misplaced Pages Continue

3150-429: The act is to encourage competition in upstream or downstream markets. This part of the Act allows services to be 'declared' and for parties to negotiate terms and conditions of access. The National Competition Council and the ACCC are both involved in registering agreement and assessing what is fair (to owners, to public, to users). As an alternative to declaring a service, it may be subject to undertakings registered with

3225-583: The agreement, Telstra would not be able to market their mobile network as an alternative to the NBN for a number of years. Telstra remains the owner of its networks. On 18 October 2011, Telstra shareholders overwhelmingly approved the deal. On 14 December 2014 it was announced that in a A$ 11b renegotiated deal Telstra will transfer ownership of its copper and hybrid fibre-coaxial (HFC) networks to NBN while disconnecting premises from these networks. This ownership allows NBN Co to use these networks "where it sees fit in for its multi-technology NBN rollout." Under

3300-471: The application of the ACL to individuals. The Act exempts the Commonwealth, State and Territory governments from some provisions of the Act. The immunity from the Act does not generally derive to third parties who deal with the government: see Australian Competition and Consumer Commission v Baxter Healthcare . The article: 'Consumer Protection Law in Australia' (LexisNexis 2011) by Ven. Alex Bruce ('Tenpa')

3375-575: The apps reached 2.5 million downloads. At a results announcement, CEO David Thodey remarked that "the group's new online strategy was delivering" in the context of a 28% reduction of inbound service calls. Telstra estimated that its digital program will provide productivity benefits of $ 100 million in the 2013 financial year from lower printing costs, decreasing commissions to third parties, and reduced dependence on call centre staff. In October 2012, Telstra's CEO David Thodey stated, "The rise of online and social media had 'fundamentally changed

3450-453: The bill, and may make amendments to it. Significant amendments may be made at the committee stage. In some cases, whole groups of clauses are inserted or removed. However, if the Government holds a majority, almost all the amendments which are agreed to in committee will have been tabled by the Government to correct deficiencies in the bill or to enact changes to policy made since the bill was introduced (or, in some cases, to import material which

3525-722: The clause stand part of the bill are made. In the Report stage, the debate is on the motions for specific amendments. Once a bill has passed both Houses in an identical form, it is presented to the Governor General , who gives it royal assent . Although the Governor General can refuse to assent a bill, this power has never been exercised. Bills being reviewed by Parliament are assigned numbers: 2 to 200 for government bills, 201 to 1000 for private member's bills , and 1001 up for private bills . They are preceded by C- if they originate in

3600-606: The company on the Australian Stock Exchange. In 1998, a further 16% of Telstra shares were sold to the public, leaving the Australian government with 51% ownership. In 2006, T3 was announced by the government and was the largest of the three public releases, reducing the government's ownership of Telstra to 17%. The 17% remainder of Telstra was placed in Australia's Future Fund , a sovereign wealth fund established mainly to meet future liabilities for payment of superannuation to retired federal public servants . In 2009,

3675-410: The corporation has engaged in "anti-competitive conduct" . "Anti-competitive conduct" refers to the restrictive trade practices in Part IV of the Act (Sections 45, 45B, 46, 47 or 48), or when a carrier with a substantial degree of power in a telecommunications market has taken advantage of the power with the effect, or likely effect, of substantially lessening competition. If the conduct continues after

3750-544: The early 1990s from Optus (Australia's second largest communication company) and a number of smaller providers. Telstra once retained ownership of the fixed-line telephone network, but since the nationwide upgrade to the National Broadband Network (NBN), the Australian Government now has legal ownership of these lines since 2007, though Telstra has played a big part in this upgrade supplying resources to

3825-615: The early 2000s. In October 2011, Telstra launched a new brand identity and colour scheme. The new identity launched with the slogan "It's how we connect", and features the "T" from the previous logo in a variety of colors. This was followed by a "brand refresh" in February 2014 and again in 2016. In 2013, Telstra was assessed as Australia's third most valuable brand, after Woolworths and BHP Billiton . In 2016 Telstra became Australia's most valuable brand, which it maintained in 2017. Telstra sponsors numerous awards around Australia, including

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3900-760: The edge" by Deloitte 's Centre for the Edge. In September 2011, Telstra Digital launched a new account services portal to help achieve its goal of managing 35% of Telstra's transactions. In October 2011, Telstra Digital announced a new mobile smartphone optimised version of its website. In November 2011, Telstra Digital launched an iPhone app on a trial basis as well as a new online mobile phone shop. In July 2012, Telstra Digital launched smartphone and Facebook apps for customers to manage their Telstra accounts and in November 2012, Telstra claimed that over 700,000 customers had downloaded those apps. In August 2013, Telstra revealed that

3975-640: The executive director of Telstra Digital Gerd Schenkel left Telstra to become CEO of a fintech company. Telstra owns and operates a series of retail stores known as Telstra Stores. Some are directly owned and operated by Telstra and some are operated by licensees. As of May 2016, Telstra has a total of 360 retail stores across Australia. This includes several new 'Discovery' stores, where Telstra has invested millions in redesigning key stores based on local requirements. These designs include new displays, accessory shops, digital tickets and free baristas. 109 of Telstra's stores are owned and operated by Vita Group ,

4050-484: The federal and state parliaments. As a result, most of the CCA is drafted to apply only to corporations, thus relying on Section 51(xx) . Some parts of the CCA have a broader operation, relying for instance on the telecommunications power ( Section 51(v) ) or the territories power. The Australian Consumer Law (ACL) is applied as state law through the Fair Trading Acts in each Australian State and Territory, to extend

4125-446: The first party in a cartel to provide information to the ACCC allowing it to prosecute. This policy recognises the difficulty in gaining information/evidence about price-fixing behaviours. Part IVB allows the Australian government to prescribe Industry Codes, and breach of these codes is a breach of the Act. The ACCC administers ongoing compliance with these codes. There are currently three codes made under this part: A unique feature of

4200-536: The issue of the Competition Notice, the ACCC can seek an injunction and financial penalty through the Federal Court. Competition Notices also allow third parties to take legal action. Part XIC is a telecommunications-specific access regime. The object of Part XIC is to promote the long-term interests of end-users of telecommunications carriage services and services that facilitate the supply of such carriage services: s152AB . The extent to which something promotes

4275-663: The law in particular geographic areas. In the United Kingdom Parliament, each bill passes through the following stages: In the Scottish Parliament, bills pass through the following stages: There are special procedures for emergency bills, member's bills (similar to private member's bills in the UK Parliament), committee bills, and private bills. In Singapore, the bill passes through these certain stages before becoming into an Act of Parliament. Acts passed by

4350-686: The leadership of David Thodey , Telstra embarked upon a transformation agenda to become more sales and service focused. As part of that, an ambitious customer service agenda was defined. In 2014, Telstra was named "most respected company" by the Australian Financial Review newspaper. Early in 2010, Telstra announced the creation of a $ 1 billion "fighting fund" to be used in a concerted effort to win back market share in key product categories. This effort seems to have paid off with strong sales momentum announced in February 2011. As part of its new strategy, Telstra announced that its "goal

4425-401: The legislative phrases may have been interpreted slightly differently. Under the Trade Practices Act implied conditions and warranties are mandatory: they cannot be excluded by a contractual intent to the contrary. The implied conditions are as to title (s 53 of the ACL, formerly s 69 of the TPA), quiet possession, freedom from encumbrances, fitness for purpose (s 55 of the ACL, formerly s 71 of

4500-468: The long-term interests of end-users is assessed by having regard to three, and only three, objectives, namely: Under Part XIC, the ACCC can 'declare' particular telecommunications carriage services if it is in the long-term interests of end-users: s152AL . Suppliers of declared services must comply with standard access obligations: s152AR . Persons can obtain access to declared services on terms and conditions set either: The Australian Consumer Law (ACL)

4575-491: The mid-nineteenth century, it has also become common practice for acts to have a short title , as a convenient alternative to the sometimes lengthy main titles. The Short Titles Act 1892 , and its replacement the Short Titles Act 1896 , gave short titles to many acts which previously lacked them. The numerical citation of acts has also changed over time. The original method was based on the regnal year (or years) in which

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4650-415: The most widely held ASX-listed company. On 26 November 2008, Telstra submitted a non-complying tender issued by the federal government to build a National Broadband Network , a 12-page letter proposing a $ 5 billion broadband network covering between 80 and 90 percent of the Australian population in major cities, despite the tender requiring 98 percent coverage. As a result, Telstra was removed from

4725-498: The opening of a "Digital Transformation Centre" in Sydney to design and built new digital tools for its service systems. In June 2014, Telstra disclosed that it had 3 million customers on "electronic billing" saving it $ 3 million per month in costs. Telstra also mentioned that live chat accounted for 10% of total contact centre activity. In December 2015, Telstra Digital launched customer service on Periscope . In October 2016,

4800-422: The original bill to also be introduced, debated, and agreed to. In bicameral parliaments, a bill that has been approved by the chamber into which it was introduced then sends the bill to the other chamber. Broadly speaking, each chamber must separately agree to the same version of the bill. Finally, the approved bill receives assent; in most territories this is merely a formality and is often a function exercised by

4875-446: The parliament before it can become a law. In territories with a Westminster system , most bills that have any possibility of becoming law are introduced into parliament by the government. This will usually happen following the publication of a " white paper ", setting out the issues and the way in which the proposed new law is intended to deal with them. A bill may also be introduced into parliament without formal government backing; this

4950-415: The relevant parliamentary session met. This has been replaced in most territories by simple reference to the calendar year, with the first act passed being chapter 1, and so on. In the United Kingdom, legislation has referenced by year and chapter number since 1963 ( Acts of Parliament Numbering and Citation Act 1962 ). Each act is numbered consecutively based on the date it received royal assent, for example

5025-416: The report was quite broad, with recommendations regarding mergers and acquisitions, exclusionary provisions, third line forcing, joint ventures, penalties and remedies, and the functions and powers of the ACCC. As a result, some amendments have been made to the Act. Act of parliament A draft act of parliament is known as a bill . In other words, a bill is a proposed law that needs to be discussed in

5100-628: The shares closed on the ASX at $ 3.56 up from a twelve-month low of $ 2.547 per share In February 2014, Telstra raised its dividend from 14c to 14.5c per share. Amid the global pandemic crisis of the coronavirus in 2020, Telstra was one of three companies of the ASX 200 to gain in the week starting 15 March. It increased by 1.8 percent on the Australian Securities Exchange. In January 2014, Telstra announced its intention to sell 70% of Sensis to Platinum Equity for $ 454 million. Sensis

5175-499: The way' which the company communicated with its customers". In a 2015 Deloitte report, Telstra disclosed that its "CrowdSupport" service community had generated 200,000 pieces of user-generated content. In August 2016, Telstra disclosed that "more than 60%" of visitors to "CrowdSupport" manage to find an answer on the community. In February 2013, Telstra introduced the ability to pay its bills via PayPal. And in June 2013, Telstra launched

5250-434: Was hired from National Australia Bank / UBank . Telstra Digital's initial purpose was to improve the use of digital channels for customer service. In April 2011, Telstra Digital relaunched its web homepage design. In July 2011, Telstra Digital launched "CrowdSupport", an online forum to crowd source customer service. As of July 2017, Telstra's "CrowdSupport" had 463,000 posts. It was also cited as an example of "scaling at

5325-547: Was merged with Australia's domestic telecommunications carrier, the Australian Telecommunications Corporation Limited ("Telecom"), to create the Australian and Overseas Telecommunications Corporation Limited (AOTC). The new organisation underwent a corporate identity review and was subsequently renamed Telstra Corporation Limited ("Telstra") for international business in 1993 and domestic business in 1995. Beginning in 1997 and finalizing in 2011,

5400-499: Was not ready when the bill was presented). The debate on each stage is actually debate on a specific motion. For the first reading, there is no debate. For the second reading, the motion is "That this bill be now read a second time and be referred to [name of committee]" and for third reading "That this bill be now read a third time and pass." In the Committee stage, each clause is called and motions for amendments to these clauses, or that

5475-416: Was said to have once been "one of Telstra's most lucrative businesses" and reportedly "has been under pressure in recent years amid competition from more agile digital alternatives such as Google". In February 2014, Telstra was reportedly seeking to reduce Sensis employment by 400 to 1,000 positions. In September 2013, Telstra launched a new health business unit – Telstra Health and hired Shane Solomon as

5550-504: Was the first Australian text to critically analyse the most extensive changes to consumer protection law embodied within the Competition and Consumer Act 2010. The CCA establishes four organisations with a role in administering the Act: Part IIIA of the CCA deals with third party access to services of facilities of national significance. For example, it covers access to electricity grids or natural gas pipelines. The aim of this part of

5625-414: Was unconscionable if a party to a transaction is under a ' special disability ', the other party is or ought be aware of that disability, and that other party acts in a way that makes it unfair or unconscionable to accept the offer of the weaker party. Section 20 codifies the common law by referring to the "unwritten law" (i.e. the common law ). However, the inclusion of section 20 allows for remedies under

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