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Offshoring Research Network

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The Offshoring Research Network is an international network of researchers and practitioners studying organizations in their transition to globalizing their business functions, processes and administrative services. The ORN conducts annual surveys tracking global sourcing strategies, drivers, concrete implementations and plans across all business functions and processes.

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110-520: The ORN is managed by Duke University , The Fuqua School of Business , Center for International Business Education and Research (CIBER). Offshoring, according to the ORN, refers to the process of sourcing business functions or processes supporting home-based or global operations from a foreign country, either through wholly owned organizational units (captive offshoring/ shared services ) or external service providers ( offshore outsourcing ). The ORN project

220-973: A marine lab in Beaufort . The West Campus —designed largely by architect Julian Abele —incorporates Gothic architecture with the 210-foot (64-meter) Duke Chapel at the campus' center and highest point of elevation, is adjacent to the Medical Center . East Campus , 1.5 miles (2.4 kilometers) away, home to all first-years, contains Georgian -style architecture. The university administers two concurrent schools in Asia, Duke–NUS Medical School in Singapore (established in 2005) and Duke Kunshan University in Kunshan, China (established in 2013). Duke spends more than $ 1 billion per year on research. As of 2024 , 16 Nobel laureates and 3 Turing Award winners have been affiliated with

330-626: A separate school in 1939. The university president's official residence, the J. Deryl Hart House , was completed in 1934. In athletics, Duke hosted and competed in the first Rose Bowl ever played outside California in Wallace Wade Stadium in 1942; the second such game was played in Arlington, Texas , in 2021, moved as a result of the COVID-19 pandemic . During World War II, Duke was one of 131 colleges and universities nationally that took part in

440-538: A "white top and a black bottom" power structure, according to the former director of employee relations; the university's gradualist and arguably complacent approach to civil rights; high attrition rates for Black students; lack of unionization rights for nonacademic employees; lack of institutional power and self-determination for a Black studies department; "police harassment for Black students"; "racist living conditions"; and "tokenism of Black representation in university power structures" among others. Their underlying demand

550-410: A company should only seek to subcontract in those areas in which it demonstrated no special ability. The business strategy outlined by his slogan recommended that companies should take advantage of a specialist provider's knowledge and economies of scale to improve performance and achieve the service needed. In 2009, by way of recognition, Peter Drucker posthumously received a significant honor when he

660-419: A different country from the one where the software will be used. The global software R&D services market, as contrasted to information technology outsourcing (ITO) and business process outsourcing (BPO), is rather young and currently is at a relatively early stage of development. Canada, India, Ireland , and Israel were the four leading countries as of 2003. Although many countries have participated in

770-585: A football training facility, two residential buildings, an engineering complex, a public policy building, an eye institute, two genetic research buildings, a student plaza, the French Family Science Center, and two new medical-research buildings. In April 2005, Duke and the National University of Singapore signed a formal agreement under which the two institutions would partner to establish Duke-NUS Medical School in Singapore . Duke-NUS

880-554: A general gathering building called "Devil's Den", a restaurant known as "Devil's Bistro", a convenience store called Uncle Harry's, and the Mill Village. The Mill Village consists of a gym and group study rooms. In December 2016, Duke University purchased an apartment complex, now known as 300 Swift. Swift houses upperclassmen, in addition to the West Campus area, and is located between East and West Campus. Duke University Hospital

990-570: A global university in 1910 with the promotion of William Preston Few as the new president of Trinity College, who sought to establish the university as a southern counterpart to Yale and Harvard . In 1924, Washington Duke's son, James B. Duke , established The Duke Endowment with a $ 40 million trust fund. Income from the fund was to be distributed to hospitals, orphanages, the Methodist Church, and four colleges (including Trinity College). Few, who remained president of Trinity, insisted that

1100-943: A governing board, including a Duke representative who has veto power over any academic decision made by the board. In 2013, Duke Kunshan University (abbreviated "DKU"), a partnership between Duke University, Wuhan University , and the city of Kunshan, was established in Kunshan , China. The university runs Duke degree graduate programs and an undergraduate liberal arts college. Undergraduates are awarded degrees from both Duke Kunshan University and Duke University upon graduation and become members of Duke and DKU's alumni organizations. DKU conducted research projects on climate change , health-care policy and tuberculosis prevention and control. Duke University has 12 schools and institutes, three of which host undergraduate programs: Trinity College of Arts and Sciences , Pratt School of Engineering , and Duke Kunshan University . The university has "historical, formal, ongoing, and symbolic ties" with

1210-479: A government outsourcing arrangement poses difficulties. There are many outsourcing models, with variations by country, year and industry. Japanese companies often outsource to China, particularly to formerly Japanese-occupied cities. German companies have outsourced to Eastern European countries with German-language affiliation, such as Poland and Romania . French companies outsource to North Africa for similar reasons. For Australian IT companies, Indonesia

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1320-446: A half page cartoon showing someone who had just ordered a pizza online, and was seeking help to download it. Step-in rights allow the client or a nominated third party the right to step-in and intervene, in particular to directly operate the outsourced services or to appoint a new operator. Circumstances where step-in rights may be contractually invoked may include supplier insolvency , a force majeure event which prevents or impedes

1430-577: A major motivation for offshoring. Cost savings from economies of scale and specialization can also motivate outsourcing, even if not offshoring. Since about 2015 indirect revenue benefits have increasingly become additional motivators. Another motivation is speed to market. To make this work, a new process was developed: "outsource the outsourcing process". Details of managing DuPont 's chief information officer Cinda Hallman 's $ 4 billion 10-year outsourcing contract with Computer Sciences Corporation and Accenture were outsourced, thus avoiding "inventing

1540-725: A major source for the advantages of a highly educated labor force, a large bilingual population, stable democratic government, and similar time zones as the U.S. It takes only a few hours to travel between Costa Rica and U.S. Companies such as Intel , Procter & Gamble , HP, Gensler , Amazon and Bank of America have big operations in Costa Rica. Unlike outsourced manufacturing, outsourced white collar workers have flextime and can choose their working hours, and for which companies to work. Clients benefit from remote work , reduced office space, management salary, and employee benefits as these individuals are independent contractors . Ending

1650-555: A new home, Environmental Hall, a five-story, glass-and-concrete building that incorporates the highest sustainable features and technologies, and meets or exceeds the criteria for LEED platinum certification. The School of Nursing in April 2014 opened a new 45,000 sq ft (4,200 m ) addition to the Christine Siegler Pearson Building. In summer 2014, a number of construction projects were completed. The project

1760-652: A nuclear lab, and a marine lab . Duke is a leading participant in the National Lambda Rail Network and runs a program for gifted children known as the Talent Identification Program . Admission to Duke is defined by U.S. News & World Report as "most selective." Duke received nearly 50,000 applications for the Class of 2025, with an overall acceptance rate of 6.2%. The yield rate (the percentage of accepted students who choose to attend) for

1870-481: A process if we'd done it in-house". A term subsequently developed to describe this is midsourcing . Outsourcing can offer greater budget flexibility and control by allowing organizations to pay for the services and business functions they need, when they need them. It is often perceived to reduce hiring and training specialized staff, to make available specialized expertise, and to decrease capital, operating expenses, and risk. "Do what you do best and outsource

1980-632: A seven-year fundraising campaign, raised $ 3.85 billion by August 2017. In 2014, Duke removed the name of Charles B. Aycock , a white-supremacist governor of North Carolina , from an undergraduate dormitory. It is now known as the East Residence Hall. On August 19, 2017, following the violent clashes at the Unite the Right rally in Charlottesville, Virginia , the statue of Confederate Gen. Robert E. Lee

2090-402: A theater, Brodie Gym, tennis courts, several disc golf baskets, and a walking track as well as several academic buildings. The East Campus dorms are Alspaugh, Basset, Bell Tower, Blackwell, Brown, East House (formerly known as Aycock), Epworth, Gilbert-Addoms, Giles, West House (formerly known as Jarvis), Pegram, Randolph, Southgate, Trinity, and Wilson. Separated from downtown by a short walk,

2200-522: A trend towards modularization and standardization of higher-skilled work allowing for the use of less qualified personnel for lower costs. According to ORN studies, the search for talent and cost considerations therefore depend on changes in technology, education policies, firm capabilities and economic conditions. The ORN surveys reveal that more and more firms are offshoring knowledge work , including software development , engineering , product design , research and development . Previously, offshoring

2310-543: Is 1.5 miles (2.4 km) from West Campus . Studies, Art History, History, Cultural Anthropology, Literature, Music, Philosophy, and Women's Studies are housed on East. Programs such as dance, drama, education, film, and the University Writing Program reside on East. The self-sufficient East Campus contains the freshmen residence halls, a dining hall, coffee shop, post office, Lilly Library, Baldwin Auditorium,

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2420-652: Is a private research university in Durham, North Carolina , United States. Founded by Methodists and Quakers in the present-day city of Trinity in 1838, the school moved to Durham in 1892. In 1924, tobacco and electric power industrialist James Buchanan Duke established the Duke Endowment and the institution changed its name to honor his deceased father, Washington Duke . The campus spans over 8,600 acres (3,500 hectares) on three contiguous sub-campuses in Durham, and

2530-749: Is a 957-acute care bed academic tertiary care facility located in Durham, North Carolina . Established in 1930, it is the flagship teaching hospital for Duke University Health System , a network of physicians and hospitals serving Durham County and Wake County, North Carolina , and surrounding areas, as well as one of three Level I referral centers for the Research Triangle of North Carolina (the other two are UNC Hospitals in nearby Chapel Hill and WakeMed Raleigh in Raleigh ). Duke University Health System combines Duke University School of Medicine , Duke University School of Nursing , Duke Clinic, and

2640-563: Is a predominant type of rock found through the Carolina Slate Belt. Duke stone and the Carolina Slate Belt, like the greater Carolina Terrane , are thought to have formed in the Iapetus Ocean off the coast of Gondwana by a chain of volcanic islands known as 'Carolinia', starting around 650 million years ago. The Carolina Slate Belt contains stone of both meta-volcanic and meta-sedimentary origin. The geological literature finds

2750-677: Is emerging, quite different from [Silicon Valley], which often serves as a prototype of an industry cluster. These new types of clusters are highly dependent on foreign investment and are characterized by the supply of specialized talent and expertise that is demanded across industries. One key example of such a cluster is Bangalore for IT-related services and software programmers who have developed specialized service capabilities, which are in demand worldwide in several different industries, including manufacturing, financial and professional services. Recent studies further indicate that these clusters increasingly show similar institutional features across

2860-665: Is exotic to the main North American ( Laurentia ) landmass. The Duke stone quarry now occupies a five-acre (2.0 ha) section of the Hillsboro Division of the Duke Forest. In new construction and repairs on Duke campus, the use of Duke stone is strictly regulated: "All stones shall be laid on their natural beds, with 20 percent of stone being split face and 80 percent seam face, mixed proportionately to show variations of stone coloring". In recent years, high cost of quarrying

2970-664: Is home to the Nasher Museum of Art , the Freeman Center for Jewish Life, the Center for Muslim Life, the Campus Police Department, Office of Disability Management, a Ronald McDonald House , and administrative departments such as Duke Residence Life and Housing Services. Central Campus has several recreation and social facilities such as basketball courts, a sand volleyball court, a turf field, barbecue grills and picnic shelters,

3080-472: Is intended to complement the National University of Singapore's existing undergraduate medical school, and had its first entering class in 2007. The curriculum is based on that of Duke University School of Medicine . Sixty percent of matriculates are from Singapore and 40% are from over 20 countries. The school is part of the National University of Singapore system, but distinct in that it is overseen by

3190-427: Is one of the major choice of offshoring destination. Near-shore location, common time zone and adequate IT work force are the reasons for offshoring IT services to Indonesia. Another approach is to differentiate between tactical and strategic outsourcing models. Tactical models include: Strategic consultancy includes for business process improvement . When offshore outsourcing knowledge work, firms heavily rely on

3300-686: Is part of the final phase of renovations to Duke's West Campus libraries that have transformed one of the university's oldest and most recognizable buildings into a state-of-the-art research facility. The David M. Rubenstein Rare Book and Manuscript Library reopened in August 2015 after about $ 60 million in renovations to the sections of the building built in 1928 and 1948. The renovations include more space, technology upgrades and new exhibits. In 2013, construction projects included transforming buildings like Gross Hall and Baldwin Auditorium, plus new construction such as

3410-466: Is pure R&D or run-of-the-mill IT outsourcing. Focusing on software quality metrics is a good way to maintain track of how well a project is performing. Globalization and complex supply chains , along with greater physical distance between higher management and the production-floor employees often requires a change in management methodologies, as inspection and feedback may not be as direct and frequent as in internal processes. This often requires

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3520-436: Is relocating a business process to another country but does not imply or preclude another company. In practice, the concepts can be intertwined, i.e. offshore outsourcing , and can be individually or jointly, partially or completely reversed, as described by terms such as reshoring , inshoring , and insourcing . Global labor arbitrage can provide major financial savings from lower international labor rates, which could be

3630-547: Is situated between West Campus and Central Campus. The gardens occupy 55 acres (22 ha), divided into four major sections: the original Terraces and their surroundings; the H.L. Blomquist Garden of Native Plants, devoted to flora of the Southeastern United States; the W.L. Culberson Asiatic Arboretum, housing plants of Eastern Asia, as well as disjunct species found in Eastern Asia and Eastern North America; and

3740-568: Is the increasing importance of access to qualified personnel as a driver of offshoring decisions. Most scholars have argued that offshoring is primarily driven by opportunities to reduce labor costs and by labor arbitrage effects. While the ORN surveys confirm the importance of costs, they also reveal that companies use offshoring as a means to access talent pools outside their home countries, in particular for higher-skilled work. This trend has been explained by an increasing supply of science and engineering talent in emerging economies, e.g., India, and

3850-645: Is to be expected." After its initial formation, Duke stone underwent several metamorphic events, including the collision of Carolinia with Laurentia . The Carolinia-Laurentia collision started around 375 Mya, which coincides with timing of the Acadian orogeny that formed the Appalachian Mountains . Though Duke stone contains no fossils, other areas of the Carolina Terrane contain fossilized corals and trilobites that were used to establish that this formation

3960-406: Is when on-site hardware interacts with outside identity services. This contrasts with an "all in-the-cloud" service scenario, where the identity service is built, hosted and operated by the service provider in an externally hosted, cloud computing infrastructure. Offshore software R&D is the provision of software development services by a supplier (whether external or internal) located in

4070-589: The 2016 U.S. presidential election "the most disruptive change agent for the outsourcing industry", especially the renewed "invest in America" goal highlighted in campaigning, but the magazine tepidly reversed direction in 2019 as to the outcome for employment. In the case of armament acquisition, section 323 of the National Defense Authorization Act for 2014 requires military personnel "to solicit information from all U.S.-owned arsenals regarding

4180-523: The Academy of Management , the Academy of International Business , and the European Group for Organizational Studies. ORN research papers have been or will be published in a number of major journals in this field, including Long Range Planning , Academy of Management Perspectives , Journal of International Business Studies , and Harvard Business Review . Duke University Duke University

4290-474: The United Methodist Church , but is a nonsectarian and independent institution. Duke's endowment had a market value of $ 12.1 billion in the fiscal year that ended June 30, 2022. The university's special academic facilities include an art museum , several language labs, Duke Forest, Duke Herbarium, a lemur center , a phytotron , a free-electron laser, a nuclear magnetic resonance machine,

4400-631: The V-12 Navy College Training Program which offered students a path to a navy commission. In 1963 the Board of Trustees officially desegregated the undergraduate college. Duke enrolled its first black graduate students in 1961. The school did not admit Black undergraduates until September 1963. The teaching staff remained all-White until 1966. Increased activism on campus during the 1960s prompted Martin Luther King Jr. to speak at

4510-635: The 1930s. Duke students often refer to the West Campus as "the Gothic Wonderland", a nickname referring to the Collegiate Gothic architecture of West Campus , a style chosen by the Campus's founders after campus visits to the University of Chicago , Yale, and Princeton . Much of the campus was designed by Julian Abele , one of the first prominent African-American architects and the chief designer in

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4620-729: The 2019–20 academic year was $ 54,255. In 2020, a study by the Chronicle of Higher Education ranked Duke first on its list of "Colleges That Are the Most Generous to the Financially Neediest Students." Information Technology Outsourcing Outsourcing is a business practice in which companies use external providers to carry out business processes , that would otherwise be handled internally. Outsourcing sometimes involves transferring employees and assets from one firm to another. The term outsourcing , which came from

4730-533: The 7,044 acres (28.51 km ) Duke Forest. The campus is divided into four main areas: West, East, and Central campuses and the Medical Center, which are all connected via a free bus service. On the Atlantic coast in Beaufort , Duke owns 15 acres (61,000 m ) as part of its marine lab . One of the major public attractions on the main campus is the 54-acre (220,000 m ) Sarah P. Duke Gardens , established in

4840-631: The Class of 2023 was 54%. The Class of 2024 had a median ACT range of 34–35 and an SAT range of 1500–1570. (Test score ranges account for the 25th–75th percentile of accepted students.) From 2001 to 2011, Duke has had the sixth highest number of Fulbright , Rhodes , Truman , and Goldwater scholarships in the nation among private universities. The university practices need-blind admissions and meets 100% of admitted students' demonstrated needs. About 50 percent of all Duke students receive some form of financial aid, which includes need-based aid, athletic aid, and merit aid. The average need-based grant for

4950-533: The Doris Duke Center Gardens. There are five miles (8.0 km) of allées and paths throughout the gardens. Duke University Allen Building was the site of student protest in the late 1960s. In 1969, six years after the university began to allow African-American students to enroll, dozens of Black students overtook the Allen Building and barricaded themselves inside of it. Their justification included

5060-536: The Events Pavilion. About 125,000 sq ft (11,600 m ) was updated at Gross Hall, including new lighting and windows and a skylight. Baldwin's upgrades include a larger stage, more efficient air conditioning for performers and audience and enhanced acoustics that will allow for the space to be "tuned" to each individual performance. The 25,000 sq ft (2,300 m ) Events Pavilion opened to students in 2013 and serves as temporary dining space while

5170-566: The International Association of Outsourcing Professionals gave recognition to Electronic Data Systems Corporation's Morton H. Meyerson who, in 1967, proposed the business model that eventually became known as outsourcing. The growth of offshoring of IT-enabled services, although not universally accepted, both to subsidiaries and to outside companies (offshore outsourcing) is linked to the availability of large amounts of reliable and affordable communication infrastructure following

5280-813: The ORN project has put more emphasis on the global search for talent and offshoring of higher-skilled tasks, in particular product development. Most recently, the ORN project has positioned itself as a research project focusing on studying companies in their transition to globalizing their business functions, processes and administrative services. Offshoring is understood as an intermediary step towards evolving new global organizational capabilities rather than an end in itself. Florida International University , Indiana University , Michigan State University , Temple University , University of Connecticut , University of Hawaii at Manoa, University of Kansas , University of Maryland, College Park , University of Memphis , University of North Carolina at Chapel Hill A key ORN finding

5390-422: The ORN research team is that offshoring is an intermediary step to evolving new global organizational capabilities rather than an end in itself. In general, organizational capabilities denote the ability of organizations – in this case firms – to deploy and use resources in a way that help them survive in a changing, competitive environment. As companies face various challenges related to offshoring, for example

5500-468: The Sanford School of Public Policy). The separate Woman's College merged back with Trinity as the liberal arts college for both men and women in 1972. Beginning in the 1970s, Duke administrators began a long-term effort to strengthen Duke's reputation both nationally and internationally. Interdisciplinary work was emphasized, as was recruiting minority faculty and students. During this time it also became

5610-542: The Takeover as "one of the most pivotal moments in our university's history," claiming that the protestors "changed this place for the better and improved the lives of many who followed." Duke University Marine Laboratory , located in the town of Beaufort, North Carolina , is also technically part of Duke's campus. The marine lab is situated on Pivers Island on the Outer Banks of North Carolina, 150 yards (140 m) across

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5720-564: The U.S. in 2007, which could exceed 400 times more than average workers—a gap 20 times bigger than it was in 1965, is not a factor. Other reasons include reducing and controlling operating costs, improving company focus, gaining access to world-class capabilities, tax credits, freeing internal resources for other purposes, streamlining or increasing efficiency for time-consuming functions, and maximizing use of external resources. For small businesses, contracting/subcontracting/"outsourcing" might be done to improve work-life balance . Following

5830-442: The U.S. and Western Europe. Therefore, the supply of qualified talent in emerging economies is more limited than often argued in the business press. Some Asian companies, for example, have recently hired a number of Western managers. However, foreign client firms sometimes respond to that challenge by setting up complex collaborations with local universities to secure access to qualified personnel. Also, recent studies suggest

5940-492: The U.S. in particular. A longer-term project involves the identification of knowledge service clusters around the world, using a longitudinal study of location choices and the delivery of offshore services from particular locations. Other scholars have also looked into the emergence of offshore destinations, in particular in India, and the factors contributing to the selection of locations by investors. One key proposition raised by

6050-578: The Union Institute Academy in 1841 when North Carolina issued a charter. The academy was renamed Normal College in 1851, and then Trinity College in 1859 because of support from the Methodist Church . In 1892, Trinity College moved to Durham , largely due to the generosity of Julian S. Carr and Washington Duke , powerful and respected Methodists who had grown wealthy through the tobacco and electrical industries. Carr donated land in 1892 for

6160-674: The United States. Duke Chapel stands at the center of West Campus on the highest ridge. Constructed from 1930 to 1935 from Duke stone , the chapel seats 1,600 people and, at 210 feet (64 m) is one of the tallest buildings in Durham County . West Campus , considered the main campus of the university, houses the sophomores and juniors, along with some seniors. Most of the academic and administrative centers are located there. Main West Campus , with Duke Chapel at its center, contains

6270-471: The West Campus Union undergoes major renovations, expected to be completed in the spring of 2016. From February 2001 to November 2005, Duke spent $ 835 million on 34 major construction projects as part of a five-year strategic plan, "Building on Excellence". Completed projects since 2002 include major additions to the business, law, nursing, and divinity schools, a new library, the Nasher Museum of Art ,

6380-412: The adding of management layers in the 1950s and 1960s to support expansion for the sake of economy of scale, corporations found that agility and added profits could be obtained by focusing on core strengths; the 1970s and 1980s were the beginnings of what later was named outsourcing. Kodak 's 1989 "outsourcing most of its information technology systems" was followed by others during the 1990s. In 2013,

6490-463: The area of call-center outsourcing, especially when combined with offshoring, agents may speak with different linguistic features such as accents , word use and phraseology, which may impede comprehension. In 1979, Nobel laureate Oliver E. Williamson wrote that the governance structure is the "framework within which the integrity of a transaction is decided", and that "because contracts are varied and complex, governance structures vary with

6600-498: The area was the site of the Women's College from 1930 to 1972. Central Campus, consisting of 122 acres (0.49 km ) between East and West campuses, housed around 1,000 sophomores, juniors, and seniors, as well as around 200 professional students in double or quadruple apartments. However, the housing of undergraduates on Central Campus ended after the 2018–2019 school year and the respective buildings were demolished. Central Campus

6710-416: The assimilation of new communication methods such as voice over IP , instant messaging , and issue tracking systems , new time management methods such as time tracking software , and new cost- and schedule-assessment tools such as cost estimation software . The term "transition methodology" describes the process of migrating knowledge, systems, and operating capabilities between the two sides. In

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6820-655: The availability of technical personnel at offshore locations. One of the challenges in offshoring engineering innovation is a reduction in quality. Co-sourcing is a hybrid of internal staff supplemented by an external service provider. Co-sourcing can minimize sourcing risks, increase transparency, clarity and lend toward better control than fully outsourced. Co-sourcing services can supplement internal audit staff with specialized skills such as information risk management or integrity services, or help during peak periods, or similarly for other areas such as software development or human resources. Identity management co-sourcing

6930-521: The bank. Richard Baldwin 's 2006 The Great Unbundling work was followed in 2012 by Globalization's Second Acceleration (the Second Unbundling) and in 2016 by The Great Convergence: Information Technology and the New Globalization . It is here, rather than in manufacturing, that the bits economy can advance in ways that the economy of atoms and things cannot: an early 1990s Newsweek ran

7040-478: The birthplace of the first Physician Assistant degree program in the United States. Duke University Hospital was finished in 1980 and the student union building was fully constructed two years later. In 1986 the men's soccer team captured Duke's first National Collegiate Athletic Association (NCAA) championship, and the men's basketball team followed shortly thereafter with championships in 1991 and 1992 , then again in 2001 , 2010 , and 2015 . Duke Forward,

7150-454: The building (it was widely understood by students and administration that the police would have likely brutally beat and possibly killed the unarmed Black students), the students exited with their trenchcoats over their faces. Meanwhile, white students and faculty had formed a human shield around the building and a brawl between the police and students ensued, sending a handful of students to the hospital. University president Vincent Price labelled

7260-580: The campus eateries and sports facilities – including the historic basketball stadium, Cameron Indoor Stadium – are on West Campus . East Campus , the original location of Duke after it moved to Durham, functions as a first-year campus, housing the university's freshmen dormitories as well as the home of several academic departments. Since the 1995–96 academic year, all freshmen—and only freshmen, except for upperclassmen serving as Resident Assistants—have lived on East Campus , an effort to build class unity. The campus encompasses 172 acres (700,000 m ) and

7370-559: The capability of that arsenal to fulfill the manufacturing requirement" when undertaking a make-or-buy analysis. Furthermore, there are growing legal requirements for data protection , where obligations and implementation details must be understood by both sides. This includes dealing with customer rights. UK government policy notes that certain services must remain in-house, citing the development of policy , stewardship of tax spend and retention of certain critical knowledge as examples. Guidance states that specific criteria must govern

7480-439: The challenge of attracting and retaining talent, or of losing managerial control and process knowledge, they are forced to develop new capabilities that help them manage offshore operations and that fundamentally transform their internal processes. Research papers based on ORN data have been presented at major academic conferences in the field of management and international business research, in particular at annual meetings of

7590-512: The channel from Beaufort. Duke's interest in the area began in the early 1930s and the first buildings were erected in 1938. The resident faculty represent the disciplines of oceanography, marine biology, marine biomedicine, marine biotechnology, and coastal marine policy and management. The Marine Laboratory is a member of the National Association of Marine Laboratories. In May 2014, the newly built Orrin H. Pilkey Marine Research Laboratory

7700-414: The complex and often tacit knowledge involved in carrying out these tasks. One major factor contributing to recent offshoring and outsourcing trends is the emergence of new geographic knowledge services clusters. In general, business clusters can be defined as geographic concentrations of firms and institutions related to particular industries or fields. In the offshoring space, a new type of cluster

7810-508: The contract between the client and the suppliers, fraud cases have been reported. In April 2005, a high-profile case involved the theft of $ 350,000 from four Citibank customers when call-center workers acquired the passwords to customer accounts and transferred the money to their own accounts opened under fictitious names. Citibank did not find out about the problem until the American customers noticed discrepancies with their accounts and notified

7920-528: The contracting out of a business process (e.g., payroll processing, claims processing), operational, and/or non-core functions, such as manufacturing, facility management , call center /call center support. The practice of handing over control of public services to private enterprises ( privatization ), even if conducted on a limited, short-term basis, may also be described as outsourcing. Outsourcing includes both foreign and domestic contracting, and therefore should not be confused with offshoring which

8030-404: The early 21st century. The digital workforce of countries like India and China are only paid a fraction of what would be minimum wage in the United States. On average, software engineers are getting paid between 250,000 and 1,500,000 rupees (US$ 4,000 to US$ 23,000) in India as opposed to $ 40,000–$ 100,000 in countries such as the U.S. and Canada . Closer to the U.S., Costa Rica has become

8140-758: The effect of what looks like outsourcing from one side and insourcing from the other side can be unexpected; The New York Times reported in 2001 that "6.4 million Americans .. worked for foreign companies as of 2001, [but] more jobs are being outsourced than" [the reverse]. While U.S. companies do not outsource to reduce high top level executive or managerial costs, they primarily outsource to reduce peripheral and "non-core" business expenses. Further reasons are higher taxes, high energy costs, and excessive government regulation or mandates. Mandated benefits like social security , Medicare , and safety protection (e.g. Occupational Safety and Health Administration regulations) are also motivators. By contrast, executive pay in

8250-573: The identification of such services, and that "everything else" could potentially be outsourced. Inflation, high domestic interest rates, and economic growth pushed India's IT salaries 10–15%, making some jobs relatively "too" expensive, compared to other offshoring destinations. Areas for advancing within the value chain included research and development, equity analysis, tax-return processing, radiological analysis, and medical transcription . Although offshoring initially focused on manufacturing, white-collar offshoring/outsourcing has grown rapidly since

8360-553: The increasing difficulty of finding talent in the U.S. and Western Europe. It is further reinforced by restrictive visa policies in the U.S. and incentives for foreign graduates to return to their home countries, a recent phenomenon referred to as brain circulation . Whether offshoring is primarily driven by costs, by the global search for talent or a combination of both has been widely debated. Some scholars argue that science and engineering degrees in India and other emerging economies are, on average, not yet compatible with degrees in

8470-429: The institution be renamed Duke University to honor the family's generosity and to distinguish it from the myriad other colleges and universities carrying the "Trinity" name. At first, James B. Duke thought the name change would come off as self-serving, but eventually, he accepted Few's proposal as a memorial to his father. Money from the endowment allowed the university to grow quickly. Duke's original campus, East Campus,

8580-521: The largest in the nation, Duke Forest demonstrates a variety of forest stand types and silvicultural treatments. Duke Forest is used extensively for research and includes the Aquatic Research Facility, Forest Carbon Transfer and Storage (FACTS-I) research facility, two permanent towers suitable for micrometeorological studies, and other areas designated for animal behavior and ecosystem study. More than 30 miles (48 km) of trails are open to

8690-404: The majority of residential quads to the south, while the main academic quad, library, and Medical Center are to the north. The campus, spanning 720 acres (2.9 km ), includes Science Drive, which is the location of science and engineering buildings. The residential quads on West Campus are Craven Quad, Crowell Quad, Edens Quad, Few Quad, Keohane Quad, Kilgo Quad, and Wannamaker Quad. Most of

8800-499: The member hospitals into a system of research, clinical care, and education. In early 2012, Duke Cancer Center opened next to Duke Hospital in Durham. The patient care facility consolidates nearly all of Duke's outpatient clinical care services. Duke Forest, established in 1931, consists of 7,044 acres (28.51 km ) in six divisions, just west of West Campus . The largest private research forest in North Carolina and one of

8910-618: The nature of the transaction". University of Tennessee researchers have been studying complex outsourcing relationships since 2003. Emerging thinking regarding strategic outsourcing is focusing on creating a contract structure in which the parties have a vested interest in managing what are often highly complex business arrangements in a more collaborative, aligned, flexible, and credible way. Reduced security, sometimes related to lower loyalty may occur, even when 'outsourced' staff change their legal status but not their desk. While security and compliance issues are supposed to be addressed through

9020-479: The offices of architect Horace Trumbauer . The residential quadrangles are of an early and somewhat unadorned design, while the buildings in the academic quadrangles show influences of the more elaborate late French and Italian styles. The freshmen campus, known as East Campus , is composed of buildings in the Georgian architecture style. In 2011, Travel+Leisure listed Duke among the most beautiful college campuses in

9130-471: The offshore outsourcing of software development, their involvement in co-sourced and outsourced Research & Development (R&D) was somewhat limited. Canada, the second largest by 2009, had 21%. As of 2018, the top three were deemed by one "research-based policy analysis and commentary from leading economists" as China, India and Israel." Gartner Group adds in Russia , but does not make clear whether this

9240-458: The original Durham campus, which is now known as East Campus . At the same time, Washington Duke gave the school $ 85,000 ($ 2,880,000 adjusted for inflation) for an initial endowment and construction costs—later augmenting his generosity with three separate $ 100,000 contributions in 1896, 1899, and 1900—with the stipulation that the college "open its doors to women, placing them on an equal footing with men." Duke would accelerate its mission to become

9350-403: The outsourced service provision, where the client believes that there is a substantial risk to the provision of the services, or where performance fails to meet a defined critical level of service. Suitable clauses in a contract may provide for the outsourced service provider to pay any additional costs which are faced by the client and specify that the provider's obligation to provide the services

9460-470: The phrase outside resourcing , originated no later than 1981 at a time when industrial jobs in the United States were being moved overseas, contributing to the economic and cultural collapse of small, industrial towns. In some contexts, the term smartsourcing is also used. The concept, which The Economist says has "made its presence felt since the time of the Second World War ", often involves

9570-406: The pre-metamorphosis origin of Duke stone to be variously volcanic and sedimentary: it was likely originally formed by sedimentation of volcanic material. A USGS geologist concludes: "The Duke quarry phyllite was derived from argillite, tuff or tuffaceous sandstone, and volcanic breccia . Occurrence of laminated argillites suggests marine deposition. … There is insufficient evidence to determine if

9680-591: The provision, noting that it had been the only limitation he had ever put on a donation to the college. A woman's residential dormitory was built in 1897 and named the Mary Duke Building, after Washington Duke's daughter. By 1904, 54 women were enrolled in the college. In 1930, the Woman's College was established as a coordinate to the men's undergraduate college, which had been established and named Trinity College in 1924. According to Duke University Human Rights Center,

9790-408: The public for hiking, cycling, and horseback riding. Duke Lemur Center , located inside Duke Forest, is the world's largest sanctuary for rare and endangered strepsirrhine primates. Founded in 1966, Duke Lemur Center spans 85 acres (34 ha) and contains nearly 300 animals of 25 different species of lemurs , galagos and lorises . The Sarah P. Duke Gardens , established in the early 1930s,

9900-431: The relocation of the college in 1892, the board of trustees voted to again allow women to be formally admitted to classes as day students. At the time of Washington Duke's donation in 1896, which carried the requirement that women be placed "on an equal footing with men" at the college, four women were enrolled; three of the four were faculty members' children. In 1903 Washington Duke wrote to the board of trustees withdrawing

10010-459: The rest" has become an internationally recognized business tagline first "coined and developed" in the 1990s by management consultant Peter Drucker . The slogan was primarily used to advocate outsourcing as a viable business strategy. Drucker began explaining the concept of "outsourcing" as early as 1989 in his Wall Street Journal article entitled "Sell the Mailroom". From Drucker's perspective,

10120-430: The school's "policy in the 1920s excluded blacks from admissions and also restricted blacks from using certain campus facilities such as the dining halls and dorm housing ... In 1948, a group of divinity school students petitioned the divinity school to desegregate – the first concerted effort to push for the desegregation of Duke's admission policy." Engineering , which had been taught at Duke since 1903, became

10230-572: The stone, and the irregular knapped ashlar shapes with its associated high stonemasonry costs has led to the university establishing a mix of bricks to imitate the Duke stone colors. A number of construction projects in recent years include renovations to Duke Chapel, Wallace Wade Stadium (football) and Cameron Indoor Stadium (basketball). In early 2014, the Nicholas School of the Environment opened

10340-472: The telecommunication and Internet expansion of the late 1990s. Services making use of low-cost countries included: In the early 21st century, businesses increasingly outsourced to suppliers outside their own country, sometimes referred to as offshoring or offshore outsourcing . Other options subsequently emerged including: nearshoring, crowdsourcing , multisourcing , strategic alliances / strategic partnerships , strategic outsourcing. Forbes considered

10450-425: The three players innocent. Cooper stated that the charged players were victims of a "tragic rush to accuse." The District Attorney, Mike Nifong , was subsequently disbarred. In 2019, Duke paid $ 112.5 million to settle False Claims Act allegations related to scientific research misconduct. A researcher at the school was falsifying or fabricating research data in order to win grants for financial gain. The researcher

10560-540: The university in 1925. Comptroller Brown, who oversaw the planning and construction of the Gothic buildings, wrote that Duke stone "is much warmer and softer in coloring than the Princeton, and it will look very much older and have a much more attractive antique effect." Duke stone is a type of Carolina 'slate' or 'bluestone', a metamorphic phyllite rock, with both andesite and dacite mineral composition. Dacitic phyllite

10670-655: The university in November 1964 on the progress of the Civil Rights Movement . Following Douglas Knight 's resignation from the office of university president, Terry Sanford , the former governor of North Carolina, was elected president of the university in 1969, propelling The Fuqua School of Business ' opening, the William R. Perkins library completion, and the founding of the Institute of Policy Sciences and Public Affairs (now

10780-576: The university. Duke alumni also include 50 Rhodes Scholars . Duke is the alma mater of one president of the United States ( Richard Nixon ) and 14 living billionaires. Duke first opened in 1838 as Brown's Schoolhouse, a private subscription school founded in Randolph County, North Carolina , in the present-day town of Trinity . Organized by the Union Institute Society, a group of Methodists and Quakers , Brown's Schoolhouse became

10890-564: The use of stone from the Princeton quarry, but the plans were later amended to purchase a local quarry in Hillsborough to reduce costs. After a search for a locally sourced stone suitable for construction in a style "that made it look like the university was growing out of the ground, like it had been here forever," Duke stone and its source quarry in Hillsborough were identified by Duke University Comptroller Frank Clyde Brown and purchased by

11000-534: The volcanic material was deposited directly by igneous action or if it was re-worked by sedimentary processes. Presence of lava flows and very coarse breccias in Orange County suggest that the volcanic centers were relatively near." A UNC geologist concurred that "original features of the phyllite have been obscured by deformation and recrystallization, but the rock apparently was derived from argillites and tuffs," and that "sedimentary reworking of volcanic materials

11110-574: The world, such as collaborative agreements between foreign firms and local universities, which are a result of local embedding and sourcing strategies of multinational enterprises across locations. The ORN research team has started to conduct survey- and case study-based research to better understand the development of these clusters. A very recent project, for example, seeks to investigate the emergence of new IT and software development clusters in Latin America which attract foreign investors from Spain and

11220-534: Was "to be taken seriously as human beings and to be treated as any respected human being would be treated." Provost Marcus E. Hobbes complained that the African-American students "wanted to run the University." At around 8 a.m., these students entered the Allen Building, asked everyone inside to leave and promptly barricaded themselves inside. The university called the police and, almost before law enforcement entered

11330-468: Was arrested in 2013 on charges of embezzling funds from the university. The scheme was exposed by the allegations made through a lawsuit, filed by a whistleblower, who had worked as a Duke employee, and discovered the false data. In response to the misconduct settlement, Duke established an advisory panel of academics from Caltech , Stanford and Rockefeller University . Based on the recommendations of this panel, Duke Office of Scientific Integrity (DOSI)

11440-430: Was dedicated. The distinctive stone used for West Campus and other Duke buildings is said to have seven primary colors and seventeen shades of color. The use of Duke stone has been given partial credit for the university's success: "Duke in fact became a great university in part because it looked like one from the start". During the planning of the Collegiate Gothic buildings, James B. Duke initially suggested

11550-414: Was established under the leadership of Lawrence Carin, an engineering professor who is one of the world's leading experts on machine learning and artificial intelligence The establishment of this office brings Duke's research practices in line with those at peer institutions like Johns Hopkins University . Duke University currently owns 256 buildings on 8,693 acres (35.18 km ) of land, which includes

11660-495: Was inducted into the Outsourcing Hall of Fame for his outstanding work in the field. The biggest difference between outsourcing and in-house provision is with regards to the difference in ownership: outsourcing usually presupposes the integration of business processes under a different ownership, over which the client business has minimal or no control. This requires the use of outsourcing relationship management . Sometimes

11770-556: Was launched in 2004 by the Center for International Business Education and Research (CIBER) at Duke University , The Fuqua School of Business . Dr. Arie Y. Lewin, Professor of Strategy and International Business and Director of Duke CIBER, was the initiator and has been the Lead Principal Investigator of the ORN project. The findings from the annual research surveys have shifted the focus of ORN research over time. After its initial orientation to offshoring white-collar work,

11880-584: Was mainly associated with Information Technology Outsourcing and standard business processes . This trend is increasingly being discussed in the academic and practitioner-oriented literature. The economist Alan Blinder argues that technical processes, such as software testing and engineering support, are becoming easy to offshore because advanced information technology helps decompose and separate technical processes which can then be undertaken and coordinated remotely. Other researchers argue that knowledge-intensive tasks remain difficult to decompose because of

11990-516: Was rebuilt from 1925 to 1927 with Georgian -style buildings. By 1930, the majority of the Collegiate Gothic -style buildings on the campus one mile (1.6 km) west were completed, and construction on West Campus culminated with the completion of Duke Chapel in 1935. In 1878, Trinity (in Randolph County) awarded A.B. degrees to three sisters—Mary, Persis, and Theresa Giles—who had studied both with private tutors and in classes with men. With

12100-604: Was removed from the entrance to Duke University Chapel, after having been vandalized by protesters. In August 2020, the first undergraduates from Duke Kunshan University arrived for their study abroad on Duke's campus. Due to COVID-19, Chinese Duke undergraduate and graduate students unable to travel to the United States were reciprocally hosted at Duke Kunshan campus. In 2006, three men's lacrosse team members were falsely accused of rape , which garnered significant media attention . On April 11, 2007, North Carolina Attorney General Roy Cooper dropped all charges and declared

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