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42-553: Jamshid Rezaei ( CIO ) Venkat Nagaswamy ( CMO ) Greg Hiscock ( CLO ) Mitel Networks Corporation is a Canadian telecommunications company. The company previously produced TDM PBX systems and applications, but after a change in ownership in 2001, now focuses almost entirely on Voice-over-IP (VoIP), unified communications , collaboration and contact center products. Mitel is headquartered in Ottawa, Ontario , Canada, with offices, partners and resellers worldwide. In April 2018,

84-630: A Master of Science in Management degree. More recently, CIOs' leadership capabilities, business acumen, and strategic perspectives have taken precedence over technical skills. It is now quite common for CIOs to be appointed from the business side of the organization, especially if they have project management skills. Despite the strategic nature of the role, a 2017 survey, conducted by Logicalis , of 890 CIOs across 23 countries found that 62% of CIOs spend 60% or more of their time on day to day IT activities. In 2012, Gartner Executive Programs conducted

126-539: A business leader. The CIO makes executive decisions regarding matters such as the purchase of IT equipment from suppliers or the creation of new IT systems. Also as a business leader, the CIO is responsible for leading and directing the workforce of their specific organization. A CIO is typically "required to have strong organizational skills." This is particularly relevant for the chief information officer of an organization who must balance roles and responsibilities in order to gain

168-404: A business. However, regulations such as GDPR have also been advantageous to CIOs, enabling them to have the budget and authority in the organization to make significant changes to the way information is managed. Sabah Khan-Carter of Rupert Murdoch's News Corp described GDPR as "a really big opportunity for most organizations". Many candidates have a Master of Business Administration degree or

210-514: A competitive advantage, whilst keeping the best interests of the organization's employees in mind. CIOs also have the responsibility of recruiting, so it is important that they work proactively to source and nurture the best employees possible. CIOs are required to map out both the ICT strategy and ICT policy of an organization. The ICT strategy covers future-proofing, procurement, and the external and internal standards laid out by an organization. Similarly,

252-414: A family of PBXs based on Internet standards for Voice over IP ( VoIP ). The original company retained the semiconductor division. It was renamed Zarlink ( Tsar of Links ) Semiconductor to reflect its interest in networking. Mitel Knowledge Corporation, also controlled by Matthews, was incorporated in 2001. Numerous patents were transferred to the company. It later evolved into MKC Networks , which made

294-404: A family of SIP-based IP PBX systems. An additional split took place in 2002, when the manufacturing arm was spun off out of Mitel Networks to become a contract manufacturer called BreconRidge . With these developments, the original Mitel Corporation was split into three companies: Zarlink (which though renamed is the original corporate entity), Mitel Networks, and BreconRidge . On May 10, 2006,

336-491: A global CIO survey and received responses from 2,053 CIOs from 41 countries and 36 industries. Gartner reported that survey results indicated that the top ten technology priorities for CIOs for 2013 were analytics and business intelligence , mobile technologies , cloud computing , collaboration technologies , legacy modernization , IT management , customer relationship management , virtualization , security , and enterprise resource planning . CIO magazine's "State of

378-527: A security gateway between the company network and the Internet Applications (Contact Center and UC Apps): Mitel's contact center and collaboration applications. Endpoints (Phones / Wireless): Mitel offers a range of SIP/IP and digital phones, consoles, conference phones and peripherals. Chief Information Officer Chief information officer ( CIO ), chief digital information officer ( CDIO ) or information technology ( IT ) director ,

420-430: A supplier of SIP-based equipment. The intellectual property of Mitel Networks was returned to that company's ownership in 2003. MKC Networks was acquired by NewHeights Software on September 1, 2006. In 2007, NewHeights was acquired by CounterPath Corporation. This article about a telecommunications company is a stub . You can help Misplaced Pages by expanding it . This article about a Canadian corporation or company

462-432: A telephony tone receiver product (a tone-to-pulse converter for central office use based on Cowpland's Ph.D. thesis). Michael Cowpland has also stated that the lawnmowers were not suited to Canadian lawns. Following the success of the tone receiver, the founders extended their interest in the telecommunications industry. Early on, the pair realized the significance of the then-new microprocessor and software technology to

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504-439: Is a job title commonly given to the most senior executive in an enterprise who works with information technology and computer systems, in order to support enterprise goals. Normally, the CIO reports directly to the chief executive officer , but may also report to the chief operating officer or chief financial officer . In military organizations, the CIO reports to the commanding officer . The role of chief information officer

546-494: Is as much about anticipating technology and usage trends in the market place as it is about ensuring that the business navigates these trends with expert guidance and strategic planning aligned to the corporate strategy. The roles of chief information officer, chief digital officer and chief technology officer are often mixed up. It has been stated that CTOs are concerned with technology itself, often customer-facing, whereas CIOs are much more concerned with its applications within

588-460: Is not uncommon for CIOs to be recognized and awarded annually, particularly in the technology space. These awards are commonly dictated by the significance of their contribution to the industry and generally occur in local markets only. Awards are generally judged by industry peers, or senior qualified executives such as the chief executive officer , chief operating officer or chief financial officer . Generally, awards recognize substantial impact to

630-500: The $ 100 million annual revenue mark by 1981. The next major product was a large digital PBX called the SX2000. This was an early attempt to integrate the voice and data functions of office systems. It was conceived as moving beyond the PBX to become an Office Controller , which would handle both voice and data applications within an organization. In 1985, due to a financial crisis in the company,

672-432: The CIO 2008" survey asked 558 IT leaders whom they report to, and the results were: CEO (41%), CFO (23%), COO (16%), corporate CIO (7%) and other (13%). Typically, the CIO is involved with driving the analysis and re-engineering of existing business processes, identifying and developing the capability to use new tools, reshaping the enterprise's physical infrastructure and network access, and identifying and exploiting

714-579: The CIO must develop the ICT policy, which details how ICT is utilized and applied. Both are needed for the protection of the organization in the short and long term and the process of strategizing for the future. Paul Burfitt, former CIO of AstraZeneca , also outlines the role of the CIO in IT governance, which he refers to as the "clarifying [of] accountability and the role of committees". In recent years, CIOs have become more closely involved in customer-facing products. With

756-445: The CIO role has changed is an increasing focus on service management. As SaaS , IaaS , BPO and other flexible delivery techniques are brought into organizations the CIO usually manages these 3rd party services. In essence, a CIO in the modern organization needs business skills and the ability to relate to the organization as a whole, as opposed to being a technological expert with limited functional business expertise. The CIO position

798-469: The board of directors created enough new shares to sell a controlling interest (51%) to British Telecom . British Telecom left the equipment business a few years later and sold its controlling interest in Mitel to an investment company called Schroder Ventures . Schroeder Ventures installed new management, which revitalized the company. In the meantime, Mitel continued to diversify its product line, introducing

840-456: The business and how they can be managed. More specifically, CIOs oversee a business's IT systems and functions, create and deliver strategies and policies, and focus on internal customers. In contrast to this, CTOs focus on the external customers to the organization and how technology can make the company more profitable. The traditional definition of CTOs focused on using technology as an external competitive advantage now includes CDOs who use

882-550: The business needs, user needs, and the information and communication technology (ICT) used in the work. In recent years it has become increasingly understood that knowledge limited to just business or just IT is not sufficient for success in this role. Instead, CIOs need both kinds of knowledge to manage IT resources and to manage and plan " ICT , including policy and practice development, planning, budgeting, resourcing and training." Also, CIOs are playing an increasingly important role in helping to control costs and increase profits via

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924-573: The businesses for engaging in misleading or deceptive conduct under Australian consumer law . The first case against Melbourne telecommunications company MyTel was resolved. On March 1, 2013, Mitel announced it had completed the sale of its DataNet CommSource business unit ("DataNet") in Sioux Falls to EarthBend, LLC. In December 2016 the company announced that it had sold its mobility unit for $ 385 million to Xura and that would focus its business on Unified Communications . In June 2013, Mitel announced

966-437: The combined company. The acquisition was ended in favour of a merger with Siris Capital instead, forcing Polycom to pay a US$ 60 million fee to Mitel for cancelling the deal. In July 2017, Mitel announced they had reached a deal to buy ShoreTel for $ 530 million, increasing the size of the company to approximately 4,200 employees. Major League Baseball , in 2018, entered into a deal with Mitel to unify communications "between

1008-448: The company announced it had been bought by an investor group led by Searchlight Capital Partners . Michael Cowpland and Terry Matthews founded Mitel in 1973 (officially on June 8, 1973). Conventionally, its name is regarded as a combination of the founders’ first names and their first product, Mike and Terry Lawnmowers. Michael Cowpland stated that the name stands for Mike and Terry Lawnmowers , whereas Terry Matthews confirmed

1050-456: The completion of acquisition of one of its key suppliers, prairieFyre Software Inc., a privately held global provider of contact center, business analytics, and workforce optimization software and services. The net cash cost to Mitel for the acquisition of prairieFyre was approximately $ 20 million. prairieFyre was an original equipment manufacturer (OEM) that supplied Mitel with its existing contact center solution. In November 2013, Mitel announced

1092-508: The design of telecom switches. In 1975, they introduced the SX200 PBX. In 1976, the company expanded into the semiconductor field with the acquisition of Siltex, a bankrupt ISO- CMOS foundry in Bromont, Quebec . This evolved into a semiconductor division that specialized in mixed signal and thick film hybrid devices. The company grew at a rate of over 100% per year for several years. They reached

1134-572: The enterprise's knowledge resources. Many CIOs head the enterprise's efforts to integrate the Internet into both its long-term strategy and its immediate business plans. CIOs are often tasked with either driving or heading up crucial IT projects that are essential to the strategic and operational objectives of an organization. A good example of this would be the implementation of an enterprise resource planning (ERP) system, which typically has wide-ranging implications for most organizations. Another way that

1176-497: The lawnmower acronym during an interview on BBC Radio 4's The Bottom Line in May 2011. Cowpland and Matthews formed the corporation with the blessing of their employer, Bell Northern Research , in order to protect their intellectual property rights of the converter design from their employer, who otherwise would have legal ownership rights. Their first shipment of three lawnmowers was lost in shipping, so they quickly adjusted to produce

1218-702: The local technology market. In Australia , the top 50 CIOs are recognized annually under the CIO50 banner. In the United States of America , United Kingdom and New Zealand CIOs are recognized under the CIO100 banner. MKC Networks MKC Networks bought certain SIP intellectual property in 2003 from a company called Mitel Knowledge. Mitel Knowledge was created to hold the intellectual property of Mitel Networks. Through some internal exploratory R&D work, it evolved into

1260-400: The necessary combination of skills in the marketplace, and may look to train existing staff to mitigate skill shortages. CIOs are needed to bridge the gap between IT and non-IT professional roles to support effective working relationships. The chief information officer of an organization is responsible for several business functions. First and most importantly, the CIO must fulfill the role of

1302-673: The new CEO. In May 2021, Mitel announced a partnership with Five9. In November 2021, Mitel and RingCentral entered into an agreement. Tarun Loomba became the CEO in the same year. In January 2023, Mitel announced it entered into exclusive negotiation with Atos to acquire Unify . The acquisition of Unify was completed in October 2023. Communications platforms (Cloud / Onsite PBX): Mitel's business phone systems provide call center, unified communications and cloud communications solutions. Session Border Controllers (Cloud / Onsite): Mitel's SBC acts as

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1344-415: The new company announced its intention to launch an Initial public offering (IPO). No detailed information was released, but the press indicated that the company hoped to raise $ 150 million. In April 2007, Mitel announced an agreement with Inter-Tel to purchase that company. This purchase would amount to a merger of equals, with the merged company being twice the size of the original Mitel. This acquisition

1386-637: The power of modern technologies, online design and big data to digitize a business. CIO Councils bring together a number of CIOs from different organizations which aim to work together, for example across healthcare or across government. Examples include the UK public sector's CIO Council, the London CIO Council for the healthcare sector, and the Chief Information Officers Council in the USA. It

1428-596: The press box, dugout, bullpen and video review rooms at every MLB ballpark from the Rogers Centre to Wrigley Field". On November 30, 2018, Mitel announced that all the shares of Mitel were acquired by affiliates of funds advised by Searchlight Capital Partners . The shares ceased trading on the TSX and Nasdaq and were delisted. In April 2019, Mitel moved to merge with Avaya . The merger did not go through. In October 2019, Mitel’s CEO Richard McBee resigned. Mary McDowell became

1470-493: The purchase of Aastra Technologies . On March 4, 2014, Mitel announced the acquisition of contact center supplier OAISYS. In March 2015, Mitel announced to buy Mavenir Systems for $ 560 million. In April 2016, Mitel announced its intention to buy Polycom for $ 1.96 billion. The deal was intended to give existing Polycom shareholders both cash and new Mitel shares for their holdings and result in Polycom shareholders owning 60% of

1512-531: The rising awareness in organizations that their customers are expecting digital services as part of their relationship with an organization, CIOs have been tasked with more product-oriented responsibilities. The CIO faces a rather high risk of error and failures, as a result of the challenging nature of the role, along with a large number of responsibilities – such as the provision of finance, recruitment of professionals, establishing data protection and development of policy and strategy. The CIO of U.S company Target

1554-588: The successful SUPERSET line of phone terminals, the GX5000 Central Office, and the SMART-1 call controller, among others. Additionally, Mitel developed and marketed a line of telecom-focussed semiconductor products. In 2001, Terry Matthews paid US$ 230 million to acquire the communications network division of Mitel, along with the Mitel trademark. It began a new chapter, under the name Mitel Networks , by developing

1596-540: The use of ICT, and to limit potential organizational damage by setting up appropriate IT controls and planning for IT recovery from possible disasters. These objectives also demand a combination of personal skills. Computer Weekly magazine highlights that "53% of IT leaders report a shortage of [IT managers] with a high-level of personal skills, such as communication and leadership" in the workplace. Because information technologies and digital tools evolve so quickly, organizations are sometimes challenged to find staff with

1638-510: The worst IPOs of the year. Cramer blamed excessively optimistic pricing, excessive debt and the fear that company insiders would sell, dropping the stock value. During the company's Q1 conference call, Don Smith (CEO) announced his retirement from the company once the board of directors was able to find a suitable replacement. Smith said he would remain on the board after retirement. In 2011, Mitel launched litigation against at least two Australian businesses for infringing on Mitel's trademark and

1680-528: Was completed in August 2007. Management had announced that the companies will carry on under the name Mitel. As a result of the merger, Mitel withdrew from the IPO registration process. On April 22, 2010, Mitel became a public company , listed on Nasdaq with the symbol MITL, and its initial offering stood at $ 14 per share. Within a year, the stock price had dropped to $ 5.50 and was described by CNBC's Jim Cramer as one of

1722-532: Was first defined in 1981 by William R. Synnott, former senior vice president of the Bank of Boston, and William H. Gruber, a former professor at the Massachusetts Institute of Technology Sloan School of Management. A CIO will sometimes serve as a member of the board of directors . CIOs and CDIOs play an important role in businesses that use technology and data because they provide a critical interface between

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1764-538: Was forced into resignation in 2014 after the theft of 40 million credit card details and 70 million customer details by hackers. CIOs that are knowledgeable about their industry are able to adapt and thereby reduce their chances of error. With the introduction of legislation such as the General Data Protection Regulation (GDPR), CIOs have now become increasingly focused on how their role is regulated and can lead to financial and reputational damage to

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