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Local Government and Social Care Ombudsman

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A public service or service of general (economic) interest is any service intended to address specific needs pertaining to the aggregate members of a community, whether provided directly by a public sector agency, via public financing available to private businesses or voluntary organisations, or provided by private businesses subject to a high level of government regulation. Some public services are provided on behalf of a government's residents or in the interest of its citizens. The term is associated with a social consensus (usually expressed through democratic elections ) that certain services should be available to all, regardless of income , physical ability or mental acuity . Examples of such services include the fire services , police , air force , paramedics and public service broadcasting .

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58-593: The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. It also investigates complaints about registered adult social care providers. It

116-544: A separation of powers being the most likely to utilize judicial review. Nevertheless, many countries whose legal systems are based on the idea of legislative supremacy have gradually adopted or expanded the scope of judicial review, including countries from both the civil law and common law traditions. Another reason why judicial review should be understood in the context of both the development of two distinct legal systems ( civil law and common law ) and two theories of democracy (legislative supremacy and separation of powers)

174-543: A British colony could not enact laws which altered provisions of British laws which applied directly to the colony. Since the constitutions of Canada and Australia were enacted by the British Parliament, laws passed by governments in Australia and Canada had to be consistent with those constitutional provisions. More recently, the principle of judicial review flows from supremacy clauses in their constitutions. In Australia,

232-522: A check on the powers of the other branches of government, thus creating a regulative balance among all branches of government. The key to this idea is checks and balances . In the United States, judicial review is considered a key check on the powers of the other two branches of government by the judiciary. Differences in organizing democratic societies led to different views regarding judicial review, with societies based on common law and those stressing

290-515: A complaint have recourse to the LGO's complaints procedure. It will try to resolve complaints quickly and directly with the person or section of its service concerned, but if not resolved a service complaint will be considered by a senior manager. Although the Local Government Ombudsman case decisions cannot be appealed directly to any external authority, judicial review can be sought through

348-445: A complaint to the LGO. They can also ask an advocate (including a councillor or MP) to do so on their behalf. The LGO will decide whether or not to investigate. Before coming to a final decision on an investigation, the LGO presents both parties with a provisional finding that they can comment on, which will be considered before a final decision is made. Complainants can only ask the LGO to reconsider its decision if they can demonstrate it

406-456: A complaint to the Local Government Ombudsman is that the complainant may run out of time to seek judicial review of a council's decision, missing the opportunity to raise the original matter in court. Judicial review must be sought within three months in the UK whereas only 54% of 2004/5 Ombudsman cases were determined within this time. Complainants dissatisfied with the way an LGO investigator deals with

464-512: A complaint, including external review, should be carried out locally. The government, however, declined to act on the report, stating that they believed that the CLA continued to be necessary, and that though local complaint systems were important, it wasn't necessary to create new statute mandating and maintaining such systems. In 2007, then Prime Minister Gordon Brown stated, during a House of Commons debate on constitutional reform, that he believed that

522-403: A court may invalidate laws, acts, or governmental actions that are incompatible with a higher authority. For example, an executive decision may be invalidated for being unlawful, or a statute may be invalidated for violating the terms of a constitution . Judicial review is one of the checks and balances in the separation of powers —the power of the judiciary to supervise ( judicial supervision )

580-555: A leading jurist of the time. This system was also adopted the same time by Austria and became known as the Austrian System , also under the primary authorship of Hans Kelsen, being emulated by a number of other countries. In these systems, other courts are not competent to question the constitutionality of primary legislation; they often may, however, initiate the process of review by the Constitutional Court. Russia adopts

638-570: A mixed model since (as in the US) courts at all levels, both federal and state, are empowered to review primary legislation and declare its constitutionality; as in the Czech Republic, there is a constitutional court in charge of reviewing the constitutionality of primary legislation. The difference is that in the first case, the decision about the law's adequacy to the Russian Constitution only binds

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696-446: A private corporation runs a natural monopoly , then the corporation is typically heavily regulated, to prevent abuse of monopoly power. Lastly, the government can buy the service on the free market. In many countries, medication is provided in this manner: the government reimburses part of the price of the medication. Also, bus traffic, electricity, healthcare and waste management are privatized in this way. One recent innovation, used in

754-424: A public service ethos who wish to give something to the wider public or community through their work. The process of assessing the needs of the people of an area, and then designing and securing an appropriate public service to meet those needs, is often referred to in the UK as commissioning . The commissioned services may be delivered by organisations in the public sector, private sector or third sector : when

812-851: A result of the Local Government Act 1974 , which was amended by the Regulatory Reform Order 2007 No 1889 and the Local Government and Public Involvement in Health Act 2007 . In 1995, a review conducted by Geoffrey Chipperfield, working for the Secretary of State for the Environment , recommended abolition of the local government ombudsmen on the grounds that it would not be able to handle the increasing volume of local government complaints effectively. Chipperfield recommended that all stages of

870-632: A review of the validity of primary legislation. In the United Kingdom, Acts of Parliament cannot be set aside under the doctrine of parliamentary sovereignty , whereas Orders in Council , another type of primary legislation not passed by Parliament, can (see Council of Civil Service Unions v Minister for the Civil Service (1985) and Miller / Cherry (2019)). Another example is the Netherlands , where

928-417: A system of administrative courts which are charged with resolving disputes between members of the public and the administration, regardless these courts are part of administration (France) or judiciary (Germany). In other countries (including the United States and United Kingdom), judicial review is carried out by regular civil courts although it may be delegated to specialized panels within these courts (such as

986-452: A theologically and ceremonially correct state religion . The widespread provision of public utilities as public services in developed countries usually began in the late nineteenth century, often with the municipal development of gas and water services. Later, governments began to provide other services such as electricity and health care . In most developed countries, local or national governments continue to provide such services,

1044-576: A white paper published by the Cameron–Clegg coalition in the United Kingdom in July 2011, aimed to create a comprehensive policy framework for "good public services ". It set out the coalition's programme for reform of public services, described as a programme of "wide ambitions" expected to be implemented over a period of time, not all at once. Five principles were to underlie open public services: The journalist David Boyle conducted an independent review for

1102-534: Is not technically part of the federal judicial branch). It is quite common that before a request for judicial review of an administrative act is filed with a court, certain preliminary conditions (such as a complaint to the authority itself) must be fulfilled. In most countries, the courts apply special procedures in administrative cases. There are three broad approaches to judicial review of the constitutionality of primary legislation —that is, laws passed directly by an elected legislature. Some countries do not permit

1160-475: Is that some countries with common-law systems do not have judicial review of primary legislation. Though a common-law system is present in the United Kingdom, the country still has a strong attachment to the idea of legislative supremacy; consequently, judges in the United Kingdom do not have the power to strike down primary legislation. However, when the United Kingdom became a member of the European Union there

1218-735: Is the last stage of the complaints process, for people who have given the council or provider opportunity to resolve the issue first. It is a free service. Similar duties are carried out by the Public Services Ombudsman for Wales , the Scottish Public Services Ombudsman and the Northern Ireland Ombudsman . The current (interim) Local Government and Social Care Ombudsman is Paul Najsarek, whose appointment commenced on 1 April 2023. The individual Local Government Ombudsman commissioner positions were created as

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1276-448: Is the official title of the body that runs the Local Government Ombudsman service. The stated objective of the LGO is to remedy injustice and improve local public services. This includes issuing advice on good administrative practice in local government based on experience from prior investigations and also offer training in complaint handling to councils and care providers. Although it will hear complaints of maladministration stemming from

1334-470: The Warring States period (5th to 3rd centuries BCE) in ancient China with the institution of xiàn (prefectures) under the control of a centrally appointed prefect. Historical evidence of state provision of dispute resolution through a legal/justice system goes back at least as far as ancient Egypt. A primary public service in ancient history involved ensuring the general favor of the gods through

1392-515: The World wars of the first half of the twentieth century. In parts of Europe , central planning was implemented in the belief that it would make production more efficient. Many public services, especially electricity, fossil fuels and public transport are products of this era. Following the Second World War, many countries also began to implement universal health care and expanded education under

1450-680: The Administrative Court within the High Court of England and Wales ). The United States employs a mixed system in which some administrative decisions are reviewed by the United States district courts (which are the general trial courts), some are reviewed directly by the United States courts of appeals and others are reviewed by specialized tribunals such as the United States Court of Appeals for Veterans Claims (which, despite its name,

1508-611: The Application Of) v The Local Government and Social Care Ombudsman [2022], and the high court found that the ombudsman was wrong to refuse to consider cases where the local authority had claimed to have acted when they had not. The service publishes quite extensively, including: Public service Even where public services are neither publicly provided nor publicly financed , they are usually subject to regulation going beyond that applying to most economic sectors for social and political reasons. Public policy , when made in

1566-703: The House of Commons should have more authority over the selection of "public officials whose role it is to protect the public's rights and interests, and for whom there is not currently independent scrutiny. That includes…the local government ombudsman…" The Local Government Ombudsman investigates allegations of maladministration that have caused injustice to the complainant. Most council services can be investigated including some areas of housing, planning, education, social services, council tax, housing benefit and highways. Registered adult social care services can be investigated regardless of whether there has been council input into

1624-825: The Post Office, transport, hospital services, and the provision of baths , parks and cemeteries . A public service may sometimes have the characteristics of a public good (being non rivalrous and non excludable), but most are services which may (according to prevailing social norms ) be under-provided by the market . In most cases public services are services , i.e. they do not involve manufacturing of goods . They may be provided by local or national monopolies, especially in sectors that are natural monopolies . They may involve outputs that are hard to attribute to specific individual effort or hard to measure in terms of key characteristics such as quality. They often require high levels of training and education. They may attract people with

1682-551: The UK found that private sector hiring managers do not credit government experience as much as private sector experience. Public workers tend to make less in wages when adjusting for education, although that difference is reduced when benefits and hours are included. Public servants have other intangible benefits such as increased job security and high wages. A study concluded that public services are associated with higher human need satisfaction and lower energy requirements while contemporary forms of economic growth are linked with

1740-414: The UK increasingly as well as Australia and Canada, is using public-private partnerships , which involve giving a long lease to private consortia in return for partly or fully funding infrastructure costs. Judicial review Judicial review is a process under which a government's executive , legislative , or administrative actions are subject to review by the judiciary . In a judicial review,

1798-605: The UK's Treasury and the Cabinet Office on public demand for choice in public services which reported in 2013. The principle of choice where possible was embodied in the Choice Charter, published on 16 May 2013, where four choice principles were outlined: Between December 2012 and May 2013, "Choice Frameworks" were scheduled for publication covering NHS care, social housing , school education, early years education and adult social care . Nationalization took off following

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1856-459: The United States, federal and state courts (at all levels, both appellate and trial) are able to review and declare the " constitutionality ", or agreement with the Constitution (or lack thereof) of legislation by a process of judicial interpretation that is relevant to any case properly within their jurisdiction. In American legal language, "judicial review" refers primarily to the adjudication of

1914-483: The actions of individual councillors and council employees, the service can only seek to remedy the injustice and cannot discipline the person responsible. Unless they are also members of a professional body, such as the Law Society , individual officers can only be disciplined by their employer. If a complainant is not satisfied with the outcome of a complaint against a local council or care provider he or she can submit

1972-557: The biggest exceptions being the U.S. and the UK , where private provision is arguably proportionally more significant. Nonetheless, such privately provided public services are often strongly regulated, for example (in the US) by Public Utility Commissions . Examples noted in a history of public services in Oxford include street-repair, cleansing, and lighting , drainage and sewage disposal, water, gas and electricity supply, police and fire services,

2030-413: The care. The Local Government Ombudsman provides dispute resolution services free of charge to the complainants. It will usually only become involved after a council's complaints procedure has been exhausted. If the LGO finds the body investigated acted with fault, which caused the person an injustice, it will recommend a remedy to put things right. The LGO remedies are aimed at putting the person back in

2088-411: The case law and in which it was repeatedly endorsed during the debate over the Constitution," and thus, on a personal level, Marshall "must have experienced judicial review as long-established." Moreover, "The fact that judicial review was exercised much more frequently than previously recognized in the years before Marbury helps explain why Marshall's assertion of the power to exercise judicial review in

2146-531: The constitution expressly forbids the courts to rule on the question of constitutionality of primary legislation passed by the Dutch legislature or States-General . In countries which have inherited the English common law system of courts of general jurisdiction, judicial review is generally done by those courts, rather than specialised courts. Australia, Canada and the United States are all examples of this approach. In

2204-721: The constitutionality of statutes, especially by the Supreme Court of the United States . Courts in the United States may also invoke judicial review in order to ensure that a statute is not depriving individuals of their constitutional rights. This is commonly held to have been established in the case of Marbury v. Madison , which was argued before the Supreme Court in 1803. Judicial review in Canada and Australia pre-dates their establishment as countries, in 1867 and 1901, respectively. The British Colonial Laws Validity Act 1865 provided that

2262-532: The court had the power of judicial review to enforce the separation of powers stated in the US Constitution. This was left uncontested by the U.S. Congress and president Thomas Jefferson , despite his expressed opposition to the principle of judicial review by an unelected body. Separation of powers is based on the idea that no branch of government should be able to exert power over any other branch without due process of law ; each branch of government should have

2320-532: The finance potentially available for expansion to poorer communities. The United Nations Sustainable Development Goal 5 is, however, a global initiative which aims to influence the provision of public services and infrastructure for marginalized demographics. Governing bodies have long provided core public services. The tradition of keeping citizens secure through organized military defense dates to at least four thousand years ago. Maintaining order through local delegated authority originated at least as early as

2378-452: The funding and guidance of the state. There are several ways to privatize public services. A free-market corporation may be established and sold to private investors, relinquishing government control altogether. Thus it becomes a private (not public) service. Another option, used in the Nordic countries , is to establish a corporation, but keep ownership or voting power essentially in the hands of

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2436-513: The government. For example, the Finnish state owned 49% of Kemira until 2007, the rest being owned by private investors. A 49% share did not make it a "government enterprise", but it meant that all other investors together would have to oppose the state's opinion in order to overturn the state's decisions in the shareholder's meeting. A regulated corporation can also acquire permits on the agreement that they fulfill certain public service duties. When

2494-532: The high court if the ombudsman acts contrary to the laws that govern it or the decision made is deemed to be Wednesbury unreasonable . Costs can be claimed if the challenge is successful. Judges do not overturn decisions of the Local Government Ombudsman but can require the Ombudsman to reconsider. For example, in 2022, one case concerning the ombudsman went before the High Court for judicial review, namely Milburn, R (On

2552-401: The issue was not in the LGO's jurisdiction or why a detailed investigation could not be pursued. 4,780 complaints were investigated in detail. Councils do not have a legal obligation to comply with the Local Government Ombudsman's recommendations, even those in a published report, though the Ombudsman states that less than one per cent of cases are not complied with in full. One risk of taking

2610-465: The law, with no power to create (or destroy) legal principles. Secondly, the idea of separation of powers is another theory about how a democratic society's government should be organized. In contrast to legislative supremacy, the idea of separation of powers was first introduced by Montesquieu ; it was later institutionalized in the United States by the Supreme Court's ruling in Marbury v. Madison that

2668-457: The legislative and executive branches when the latter exceed their authority. The doctrine varies between jurisdictions, so the procedure and scope of judicial review may differ between and within countries. Judicial review can be understood in the context of two distinct—but parallel—legal systems, civil law and common law , and also by two distinct theories of democracy regarding the manner in which government should be organized with respect to

2726-479: The opposite. Authors find that the contemporary economic system is structurally misaligned with goals of sustainable development and that to date no nation can provide decent living standards at sustainable levels of energy and resource use. They provide analysis about factors in social provisioning and assess that improving beneficial provisioning-factors and infrastructure would allow for sustainable forms of sufficient need satisfaction. Open Public Services ,

2784-562: The parties to the lawsuit; in the second, the Court's decision must be followed by judges and government officials at all levels. Judicial review as a contribution to political theory is sometimes said to be a "distinctively American contribution," argued to have been established in the US Supreme Court's decision in Marbury v. Madison (1803). However, "the American version of judicial review

2842-423: The position they would have been were it not for the fault. Where appropriate it also recommends action to avoid similar issues affecting other people – such as reviewing practice and procedure – and can recommend remedies for other persons affected by faults found in an individual complaint. As the 2014/15 fiscal year, the service cost approximately £12 million per annum. The Commission for Local Administration

2900-418: The principles and doctrines of legislative supremacy and the separation of powers. First, two distinct legal systems, civil law and common law , have different views about judicial review. Common-law judges are seen as sources of law, capable of creating new legal principles, and also capable of rejecting legal principles that are no longer valid. In the civil-law tradition, judges are seen as those who apply

2958-731: The private or third sector is involved the process of commissioning will usually be linked with a process of procurement , to determine who will provide the services, at what cost and on what terms. Commissioning is often seen as a cyclical process. Public services can be constructed, coordinated and operated in many ways or forms. They include government agencies, independent state -funded institutes, government-coordinated organizations, civil society, military agencies and volunteers. Government agencies are not profit-oriented and their employees are often motivated differently. Studies of their work have found contrasting results including both higher levels of effort and fewer hours of work. A survey in

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3016-432: The public's interest and with its motivations, is a type of public service. In modern developed countries , the term "public services" (or "services of general interest") often includes: In developing countries , public services tend to be much less well developed. For example, water services might only be available to the wealthy middle class . For political reasons, the service is often subsidized , which reduces

3074-566: The same way that judicial decisions are, rather a court will enforce that principles of procedural fairness are followed when making judicial decisions. Most modern legal systems allow the courts to review administrative "acts" (individual decisions of a public body, such as a decision to grant a subsidy or to withdraw a residence permit). In most systems, this also includes review of secondary legislation (legally enforceable rules of general applicability adopted by administrative bodies). Some countries (notably France and Germany) have implemented

3132-537: The term 'judicial review' generally refers to reviews of the lawfulness of the actions of the executive and the public service, while reviews of the compatibility of laws with the Australian Constitution is known as characterisation or constitutional challenges. In 1920, Czechoslovakia adopted a system of judicial review by a specialized court, the Constitutional Court as written by Hans Kelsen ,

3190-475: Was based on important evidence that contains facts that were not accurate, and they can show this using readily available information, or they have new and relevant information that was not previously available and which affects the decision made. In 2014/15 the LGO registered 20,286 new complaints and enquiries. 11,094 complaints and enquiries required further consideration and were referred to its assessment team. Of those, 6,314 people were helped by explaining why

3248-407: Was much better established in the years immediately after the adoption of the [United States] constitution than has previously been recognized, and it was far from rare... [and] judicial invalidation of statutes fell into certain patterns." US Chief Justice John Marshall, the author of Marbury v. Madison , "came from Virginia, the state in which [judicial review] was particularly well established by

3306-640: Was tension between its tendency toward legislative supremacy and the EU's legal system, which specifically gives the Court of Justice of the European Union the power of judicial review. When carrying out judicial review a court may ensure that the principle of ultra vires are followed, that a public body's actions do not exceed the powers given to them by legislation. The decisions of administrative acts by public bodies under judicial review are not necessarily controlled in

3364-686: Was the logical result of centuries of European thought and colonial experience which had made Western [societies] generally willing to admit the theoretical primacy of certain kinds of law and had made Americans in particular ready to provide a judicial means of enforcing that primacy." That is, the "belief in the need to subordinate certain acts of the law-making power to higher, more permanent principles" can be seen, for example, in medieval European scholastics , courts of equity in England, Parlements in France, and Enlightenment philosophes . Moreover, writing in 2005, Treanor argued that "judicial review

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