Misplaced Pages

#621378

69-1123: Harvard Business Review ( HBR ) is a general management magazine published by Harvard Business Publishing , a not-for-profit, independent corporation that is an affiliate of Harvard Business School . HBR is published six times a year and is headquartered in Brighton , Massachusetts . HBR covers a wide range of topics that are relevant to various industries, management functions, and geographic locations. These include leadership, negotiation, strategy, operations, marketing, and finance. Harvard Business Review has published articles by Clayton Christensen , Peter F. Drucker , Justin Fox , Michael E. Porter , Rosabeth Moss Kanter , John Hagel III , Thomas H. Davenport , Gary Hamel , C. K. Prahalad , Vijay Govindarajan , Robert S. Kaplan , Rita Gunther McGrath and others. Several management concepts and business terms were first given prominence in HBR . Harvard Business Review ' s worldwide English-language circulation

138-417: A Bachelor of Commerce or a Master of Business Administration degree. Some major organizations, including companies, non-profit organizations, and governments, require applicants to managerial or executive positions to hold at minimum bachelor's degree in a field related to administration or management, or in the case of business jobs, a Bachelor of Commerce or a similar degree. At the undergraduate level,

207-442: A chief financial officer , chief technology officer , and so on. They are responsible for controlling and overseeing the operations of the entire organization. They set a " tone at the top " and develop strategic plans , company policies , and make decisions on the overall direction of the organization. In addition, top-level managers play a significant role in the mobilization of outside resources. Senior managers are accountable to

276-668: A broad understanding of competition, world economies, and politics. In addition, the CEO is responsible for implementing and determining (within the board's framework) the broad policies of the organization. Executive management accomplishes the day-to-day details, including instructions for the preparation of department budgets, procedures, and schedules; appointment of middle-level executives such as department managers; coordination of departments; media and governmental relations; and shareholder communication. Consist of general managers , branch managers and department managers. They are accountable to

345-527: A dedicated personnel department. By 1929 that number had grown to over one-third. Formal management education became standardized at colleges and universities. Colleges and universities capitalized on the needs of corporations by forming business schools and corporate placement departments. This shift toward formal business education marked the creation of a corporate elite in the US. By about 1900 one finds managers trying to place their theories on what they regarded as

414-535: A manager's organization and a foe's. The writings of influential Chinese Legalist philosopher Shen Buhai may be considered to embody a rare premodern example of abstract theory of administration. American philosopher Herrlee G. Creel and other scholars find the influence of Chinese administration in Europe by the 12th century. Thomas Taylor Meadows, Britain's consul in Guangzhou , argued in his Desultory Notes on

483-538: A market embracing diversity and a rising service industry. Managers are currently being trained to encourage greater equality for minorities and women in the workplace, by offering increased flexibility in working hours, better retraining, and innovative (and usually industry-specific) performance markers. Managers destined for the service sector are being trained to use unique measurement techniques, better worker support, and more charismatic leadership styles. Human resources finds itself increasingly working with management in

552-462: A movement for evidence-based management . The English verb manage has its roots in the fifteenth-century French verb mesnager , which often referred in equestrian language "to hold in hand the reins of a horse". Also the Italian term maneggiare (to handle, especially tools or a horse) is possible. In Spanish , manejar can also mean to rule the horses. These three terms derive from

621-537: A philosophy. Critics, however, find this definition useful but far too narrow. The phrase "management is what managers do" occurs widely, suggesting the difficulty of defining management without circularity , the shifting nature of definitions and the connection of managerial practices with the existence of a managerial cadre or of a class . One habit of thought regards management as equivalent to " business administration " and thus excludes management in places outside commerce , for example in charities and in

690-454: A physical or mechanical mechanism) implies human motivation and implies some sort of successful progress or system outcome. As such, management is not the manipulation of a mechanism (machine or automated program), not the herding of animals, and can occur either in a legal or in an illegal enterprise or environment. From an individual's perspective, management does not need to be seen solely from an enterprise point of view, because management

759-439: A pyramid structure: Management is taught across different disciplines at colleges and universities. Prominent major degree programs in management include Management , Business Administration and Public Administration . Social scientists study management as an academic discipline , investigating areas such as social organization , organizational adaptation , and organizational leadership . In recent decades, there has been

SECTION 10

#1732843954622

828-420: A thoroughly scientific basis (see scientism for perceived limitations of this belief). Examples include Henry R. Towne 's Science of management in the 1890s, Frederick Winslow Taylor 's The Principles of Scientific Management (1911), Lillian Gilbreth 's Psychology of Management (1914), Frank and Lillian Gilbreth 's Applied motion study (1917), and Henry L. Gantt 's charts (1910s). J. Duncan wrote

897-399: A training capacity to help collect management data on the success (or failure) of management actions with employees. Good practices identified for managers include "walking the shop floor", and, especially for managers who are new in post, identifying and achieving some "quick wins" which demonstrate visible success in establishing appropriate objectives. Leadership writer John Kotter uses

966-399: Is 250,000. HBR licenses its content for publication in nine international editions. Harvard Business Review began in 1922 as a magazine for Harvard Business School . Founded under the auspices of Dean Wallace Donham, HBR was meant to be more than just a typical school publication. "The paper [ HBR ] is intended to be the highest type of business journal that we can make it, and for use by

1035-424: Is a publication's editorial leader who has final responsibility for its operations and policies. The editor-in-chief heads all departments of the organization and is held accountable for delegating tasks to staff members and managing them. The term is often used at newspapers , magazines , yearbooks , and television news programs. The editor-in-chief is commonly the link between the publisher or proprietor and

1104-911: Is an essential function in improving one's life and relationships . Management is therefore everywhere and it has a wider range of application. Communication and a positive endeavor are two main aspects of it either through enterprise or through independent pursuit. Plans, measurements , motivational psychological tools, goals, and economic measures (profit, etc.) may or may not be necessary components for there to be management. At first, one views management functionally, such as measuring quantity, adjusting plans , and meeting goals , but this applies even in situations where planning does not take place. From this perspective, Henri Fayol (1841–1925) considers management to consist of five functions : In another way of thinking, Mary Parker Follett (1868–1933), allegedly defined management as "the art of getting things done through people". She described management as

1173-502: Is explained below in specifications of their different responsibilities and likely job titles. The top or senior layer of management is a small group which consists of the board of directors (including non-executive directors , executive directors and independent directors ), president , vice-president , CEOs and other members of the C-level executives. Different organizations have various members in their C-suite, which may include

1242-401: Is the midway management of a categorized organization, being secondary to the senior management but above the deepest levels of operational members. An operational manager may be well-thought-out by middle management or may be categorized as a non-management operator, liable to the policy of the specific organization. The efficiency of the middle level is vital in any organization since it bridges

1311-695: Is the most popular professional degree at the master's level and can be obtained from many universities in the United States. MBA programs provide further education in management and leadership for graduate students. Other master's degrees in business and management include Master of Management (MM) and the Master of Science (M.Sc.) in business administration or management, which is typically taken by students aiming to become researchers or professors. There are also specialized master's degrees in administration for individuals aiming at careers outside of business , such as

1380-581: The Doctor of Business Administration (DBA), the Doctor of Public Administration (DPA), the Ph.D. in business administration, the Ph.D. in management, and the Ph.D. in political science with a concentration in public administration. In the 2010s, doctorates in business administration and management were available with many specializations. While management trends can change fast, the long-term trend in management has been defined by

1449-436: The Master of Public Administration (MPA) degree (also offered as a Master of Arts or Master of Science in public administration in some universities), for students aiming to become managers or executives in the public service and the Master of Health Administration , for students aiming to become managers or executives in the health care and hospital sector. Management doctorates are the most advanced terminal degrees in

SECTION 20

#1732843954622

1518-795: The government jobs . Many colleges and universities also offer certificates and diplomas in business administration or management, which typically require one to two years of full-time study. To manage technological areas, one often needs an undergraduate degree in a STEM area . At the graduate level students aiming at careers as managers or executives may choose to specialize in major subareas of management or business administration such as entrepreneurship , human resources , international business , organizational behavior , organizational theory , strategic management , accounting , corporate finance , entertainment, global management, healthcare management , investment management , sustainability and real estate . A Master of Business Administration (MBA)

1587-566: The public sector . More broadly, every organization must "manage" its work, people, processes, technology, etc. to maximize effectiveness. Nonetheless, many people refer to university departments that teach management as " business schools ". Some such institutions (such as the Harvard Business School ) use that name, while others (such as the Yale School of Management ) employ the broader term "management". English speakers may also use

1656-414: The 1940s, Patrick Blackett worked in the development of the applied-mathematics science of operations research , initially for military operations. Operations research, sometimes known as " management science " (but distinct from Taylor's scientific management ), attempts to take a scientific approach to solving decision problems and can apply directly to multiple management problems, particularly in

1725-668: The Government and People of China (1847) that "the long duration of the Chinese empire is solely and altogether owing to the good government which consists in the advancement of men of talent and merit only," and that the British must reform their civil service by making the institution meritocratic . Influenced by the ancient Chinese imperial examination , the Northcote–Trevelyan Report of 1854 recommended that recruitment should be on

1794-539: The Indian Arthashastra by Chanakya (written around 300 BC), and The Prince by Italian author Niccolò Machiavelli ( c.  1515 ). Written in 1776 by Adam Smith , a Scottish moral philosopher , The Wealth of Nations discussed efficient organization of work through division of labour . Smith described how changes in processes could boost productivity in the manufacture of pins . While individuals could produce 200 pins per day, Smith analyzed

1863-557: The areas of logistics and operations. Some of the later 20th-century developments include the theory of constraints (introduced in 1984), management by objectives (systematized in 1954), re-engineering (the early 1990s), Six Sigma (1986), management by walking around (1970s), the Viable system model (1972), and various information-technology -driven theories such as agile software development (so-named from 2001), as well as group-management theories such as Cog's Ladder (1972) and

1932-421: The basis of merit determined through competitive examination, candidates should have a solid general education to enable inter-departmental transfers, and promotion should be through achievement rather than "preferment, patronage, or purchase". This led to implementation of Her Majesty's Civil Service as a systematic, meritocratic civil service bureaucracy. Like the British, the development of French bureaucracy

2001-418: The best available evidence. As with other evidence-based practice, this is based on the three principles of published peer-reviewed (often in management or social science journals) research evidence that bears on whether and why a particular management practice works; judgment and experience from contextual management practice, to understand the organization and interpersonal dynamics in a situation and determine

2070-484: The centuries faced the problems of exploiting and motivating a dependent but sometimes unenthusiastic or recalcitrant workforce, but many pre-industrial enterprises , given their small scale, did not feel compelled to face the issues of management systematically. However, innovations such as the spread of Arabic numerals (5th to 15th centuries) and the codification of double-entry book-keeping (1494) provided tools for management assessment, planning and control. With

2139-577: The changing workplaces of the Industrial Revolution in the 18th and 19th centuries, military theory and practice contributed approaches to managing the newly popular factories . Given the scale of most commercial operations and the lack of mechanized record-keeping and recording before the Industrial Revolution, it made sense for most owners of enterprises in those times to carry out management functions by and for themselves. But with

Harvard Business Review - Misplaced Pages Continue

2208-411: The day-to-day activities of the organization. However, this varies depending on the type (e.g., public versus private), size, and culture of the organization. These directors are theoretically liable for breaches of that duty and are typically insured under directors and officers liability insurance . Fortune 500 directors are estimated to spend 4.4 hours per week on board duties, and median compensation

2277-438: The editorial staff. The term is also applied to academic journals , where the editor-in-chief gives the ultimate decision whether a submitted manuscript will be published. This decision is made by the editor-in-chief after seeking input from reviewers selected on the basis of relevant expertise. For larger journals, the decision is often upon the recommendation of one of several associate editors who each have responsibility for

2346-414: The field of business and management. Most individuals obtaining management doctorates take the programs to obtain the training in research methods, statistical analysis, and writing academic papers that they will need to seek careers as researchers, senior consultants, and/or professors in business administration or management. There are several types of management doctorates: the Doctor of Management (DM),

2415-510: The first college management textbook in 1911. In 1912 Yoichi Ueno introduced Taylorism to Japan and became the first management consultant of the " Japanese management style ". His son Ichiro Ueno pioneered Japanese quality assurance . The first comprehensive theories of management appeared around 1920. The Harvard Business School offered the first Master of Business Administration degree (MBA) in 1921. People like Henri Fayol (1841–1925) and Alexander Church (1866–1936) described

2484-433: The former deputy managing editor of Time magazine, to be its editor-in-chief . Ignatius oversees all editorial operations for Harvard Business Review Group. At the time that Ignatius was hired, the United States was going through an economic recession , but HBR was not covering the topic. "The world was desperate for new approaches. Business-as-usual was not a credible response," Ignatius has recalled. During this period

2553-479: The frequency of HBR switched from ten times per year to six times per year. As a result, Ignatius realigned HBR' s focus and goals to make sure that it "delivers information in the zeitgeist that our readers are living in." HBR continues to emphasize research-based, academic pieces that would help readers improve their companies and further their careers, but it broadened its audience and improved reach and impact by including more contemporary topics. As part of

2622-721: The gap between top-level and bottom-level staff. Their functions include: Line managers include supervisors , section leaders, forepersons, and team leaders. They focus on controlling and directing regular employees. They are usually responsible for assigning employees tasks, guiding and supervising employees on day-to-day activities, ensuring the quality and quantity of production and/or service, making recommendations and suggestions to employees on their work, and channeling employee concerns that they cannot resolve to mid-level managers or other administrators. Low-level or "front-line" managers also act as role models for their employees. In some types of work, front-line managers may also do some of

2691-777: The growing size and complexity of organizations, a distinction between owners (individuals, industrial dynasties, or groups of shareholders ) and day-to-day managers (independent specialists in planning and control) gradually became more common. The field of management originated in ancient China, including possibly the first highly centralized bureaucratic state, and the earliest (by the second century BC) example of an administration based on merit through testing . Some theorists have cited ancient military texts as providing lessons for civilian managers. For example, Chinese general Sun Tzu in his 6th-century BC work The Art of War recommends (when re-phrased in modern terminology) being aware of and acting on strengths and weaknesses of both

2760-438: The magazine continued to refine its focus on general management issues that affect business leaders, billing itself as the "magazine for decision makers". Prominent articles published during this period include " Marketing Myopia " by Theodore Levitt and "Barriers and Gateways to Communication" by Carl R. Rogers and Fritz J. Roethlisberger. In the 1980s, Theodore Levitt became the editor of Harvard Business Review and changed

2829-494: The magazine to make it more accessible to general audiences. Articles were shortened and the scope of the magazine was expanded to include a wider range of topics. In 1994, Harvard Business School formed Harvard Business Publishing (HBP) as an independent entity. In 2002, a management and editorial staff shakeup occurred at the publication after the revelation of an affair between editor-in-chief Suzy Wetlaufer and former General Electric CEO Jack Welch . The two met while Wetlaufer

Harvard Business Review - Misplaced Pages Continue

2898-487: The most common business programs are the Bachelor of Business Administration (BBA) and Bachelor of Commerce (B.Com.). These typically comprise a four-year program designed to give students an overview of the role of managers in planning and directing within an organization. Course topics include accounting, financial management, statistics, marketing, strategy, and other related areas. Many other undergraduate degrees include

2967-484: The need for clerks, bookkeepers, secretaries and managers expanded. The demand for trained managers led college and university administrators to consider and move forward with plans to create the first schools of business on their campuses. At the turn of the twentieth century, the need for skilled and trained managers had become increasingly apparent. The demand occurred as personnel departments began to expand rapidly. In 1915, less than one in twenty manufacturing firms had

3036-549: The notion of "thriving on chaos" (1987). As the general recognition of managers as a class solidified during the 20th century and gave perceived practitioners of the art/science of management a certain amount of prestige, so the way opened for popularised systems of management ideas to peddle their wares. In this context, many management fads may have had more to do with pop psychology than with scientific theories of management. Editor-in-chief An editor-in-chief ( EIC ), also known as lead editor or chief editor ,

3105-465: The organization. Colleges and universities around the world offer bachelor's degrees, graduate degrees, diplomas, and certificates in management; generally within their colleges of business, business schools, or faculty of management but also in other related departments. Higher education has been characterized as a necessary factor in the managerial revolution in the 20th century. While some professions require academic credentials in order to work in

3174-554: The phenomenon of management from a sociological perspective. Peter Drucker (1909–2005) wrote one of the earliest books on applied management: Concept of the Corporation (published in 1946). It resulted from Alfred Sloan (chairman of General Motors until 1956) commissioning a study of the organization . Drucker went on to write 39 books, many in the same vein. H. Dodge, Ronald Fisher (1890–1962), and Thornton C. Fry introduced statistical techniques into management studies. In

3243-465: The phrase "Short-Term Wins" to express the same idea. As in all work, achieving an appropriate work-life balance for self and others is an important management practice. Evidence-based management is an emerging movement to use the current, best evidence in management and decision-making . It is part of the larger movement towards evidence-based practices . Evidence-based management entails managerial decisions and organizational practices informed by

3312-415: The plans and goals that affect the entire organization. These individuals typically have titles such as executive vice president, president, managing director, chief operating officer, chief executive officer, or board chairman. These managers are classified in a hierarchy of authority and perform different tasks. In many organizations, the number of managers at every level resembles a pyramid. Each level

3381-494: The pre-1861 slave-based sector of the US economy. That environment saw 4 million people, as the contemporary usages had it, "managed" in profitable quasi- mass production before wage slavery eclipsed chattel slavery. Salaried managers as an identifiable group first became prominent in the late 19th century. As large corporations began to overshadow small family businesses the need for personnel management positions became more necessary. Businesses grew into large corporations and

3450-508: The profession (e.g., law, medicine, and engineering, which require, respectively the Bachelor of Law , Doctor of Medicine , and Bachelor of Engineering degrees), management and administration positions do not necessarily require the completion of academic degrees. Some well-known senior executives in the US who did not complete a degree include Steve Jobs , Bill Gates and Mark Zuckerberg . However, many managers and executives have completed some type of business or management training, such as

3519-633: The publisher, Penelope Muse Abernathy, was also forced out. Between 2006 and 2008, HBP went through several reorganizations but finally settled into the three market-facing groups that exist today: Higher Education, which distributes cases, articles, and book chapters for business education materials; Corporate Learning, which provides standardized on-line and tailored off-line leadership development courses; and Harvard Business Review Group, which publishes Harvard Business Review magazine and its web counterpart (HBR.org), and publishes books (Harvard Business Review Press). In 2009, HBR brought on Adi Ignatius ,

SECTION 50

#1732843954622

3588-420: The redesigned magazine, Ignatius also led the charge to integrate the print and digital divisions more closely, and gave each edition of HBR a distinct theme and personality, as opposed to being a collection of academically superlative, yet mostly unrelated articles. HBR won the 2020 Webby Award for Business Blog/Website in the category Web. Since 1959, the magazine's annual McKinsey Award has recognized

3657-434: The risks and benefits of available actions; and the preferences and values of those affected. Some see management as a late-modern (in the sense of late modernity ) conceptualization. On those terms it cannot have a pre-modern history – only harbingers (such as stewards ). Others, however, detect management-like thought among ancient Sumerian traders and the builders of the pyramids of ancient Egypt . Slave owners through

3726-489: The same tasks that employees do, at least some of the time. For example, in some restaurants, the front-line managers will also serve customers during a very busy period of the day. In general, line managers are considered part of the workforce and not part of the organization's proper management despite performing traditional management functions. Front-line managers typically provide: Some front-line managers may also provide career planning for employees who aim to rise within

3795-582: The semantic development of the English word management in the 17th and 18th centuries. Views on the definition and scope of management include: Management involves identifying the mission , objective, procedures , rules and manipulation of the human capital of an enterprise to contribute to the success of the enterprise. Scholars have focused on the management of individual, organizational, and inter-organizational relationships. This implies effective communication : an enterprise environment (as opposed to

3864-427: The shareholders, the general public, and public bodies that oversee corporations and similar organizations. Some members of the senior management may serve as the public face of the organization, and they may make speeches to introduce new strategies or appear in marketing . The board of directors is typically primarily composed of non-executives who owe a fiduciary duty to shareholders and are not closely involved in

3933-651: The steps involved in the manufacture and, with 10 specialists, enabled the production of 48,000 pins per day. Classical economists such as Adam Smith (1723–1790) and John Stuart Mill (1806–1873) provided a theoretical background to resource allocation , production (economics) , and pricing issues. About the same time, innovators like Eli Whitney (1765–1825), James Watt (1736–1819), and Matthew Boulton (1728–1809) developed elements of technical production such as standardization , quality-control procedures, cost-accounting , interchangeability of parts, and work-planning . Many of these aspects of management existed in

4002-407: The student and the business man. It is not a school paper," Donham wrote. Initially, HBR ' s focus was on macroeconomic trends, as well as on important developments within specific industries. Following World War II , HBR emphasized the cutting-edge management techniques that were developed in large corporations , like General Motors , during that time period. Over the next three decades,

4071-455: The study of management, such as Bachelor of Arts and Bachelor of Science degrees with a major in business administration or management and the Bachelor of Arts (BA) or Bachelor of Science (BS) in political science (PoliSci) with a concentration in public administration or the Bachelor of Public Administration (B.P.A), a degree designed for individuals aiming to work as bureaucrats in

4140-409: The term "management" or "the management" as a collective word describing the managers of an organization, for example of a corporation . Historically this use of the term often contrasted with the term labor – referring to those being managed. A common management structure of organizations includes three management levels: low-level, middle-level, and top-level managers. Low-level managers manage

4209-479: The top management for their department's function. They devote more time to organizational and directional functions. Their roles can be emphasized as executing organizational plans in conformance with the company's policies and the top management's objectives, defining and discussing information and policies from top management to lower management, and most importantly, inspiring and providing guidance to lower-level managers towards better performance. Middle management

SECTION 60

#1732843954622

4278-431: The top weaknesses of CEOs were " mentoring skills" and "board engagement", and 10% of companies never evaluated the CEO. The board may also have certain employees (e.g., internal auditors ) report to them or directly hire independent contractors ; for example, the board (through the audit committee ) typically selects the auditor . Helpful skills for top management vary by the type of organization but typically include

4347-524: The two Latin words manus (hand) and agere (to act). The French word for housekeeping , ménagerie , derived from ménager ("to keep house"; compare ménage for "household"), also encompasses taking care of domestic animals. Ménagerie is the French translation of Xenophon 's famous book Oeconomicus ( Ancient Greek : Οἰκονομικός ) on household matters and husbandry . The French word mesnagement (or ménagement ) influenced

4416-437: The two most significant Harvard Business Review articles published each year, as determined by a group of highly independent judges. Past winners have included Peter F. Drucker, who was honored seven times; Clayton M. Christensen; Theodore Levitt; Michael Porter; Rosabeth Moss Kanter ; John Hagel III; and C. K. Prahalad . Management Larger organizations generally have three hierarchical levels of managers, in

4485-497: The various branches of management and their inter-relationships. In the early 20th century, people like Ordway Tead (1891–1973), Walter Scott (1869–1955) and J. Mooney applied the principles of psychology to management. Other writers, such as Elton Mayo (1880–1949), Mary Parker Follett (1868–1933), Chester Barnard (1886–1961), Max Weber (1864–1920), who saw what he called the "administrator" as bureaucrat , Rensis Likert (1903–1981), and Chris Argyris (born 1923) approached

4554-594: The work of non-managerial individuals who are directly involved with the production or creation of the organization's products. Low-level managers are often called supervisors, but may also be called line managers, office managers, or even foremen. Middle managers include all levels of management between the low level and the top level of the organization. These managers manage the work of low-level managers and may have titles such as department head, project leader, plant manager, or division manager. Top managers are responsible for making organization-wide decisions and establishing

4623-450: Was $ 212,512 in 2010. The board sets corporate strategy, makes major decisions such as major acquisitions, and hires, evaluates, and fires the top-level manager ( chief executive officer or CEO). The CEO typically hires other positions. However, board involvement in the hiring of other positions such as the chief financial officer (CFO) has increased. In 2013, a survey of over 160 CEOs and directors of public and private companies found that

4692-703: Was influenced by the Chinese system. Voltaire claimed that the Chinese had "perfected moral science" and François Quesnay advocated an economic and political system modeled after that of the Chinese. French civil service examinations adopted in the late 19th century were also heavily based on general cultural studies. These features have been likened to the earlier Chinese model. Various ancient and medieval civilizations produced " mirrors for princes " books, which aimed to advise new monarchs on how to govern. Plato described job specialization in 350 BC, and Alfarabi listed several leadership traits in AD 900. Other examples include

4761-410: Was interviewing Welch while researching an article for the research-based magazine. Two senior Harvard Business Review editors left complaining the affair initiated during Wetlaufer's work with Welch for an article had broken ethical standards and cited an unfair office climate. Shortly after the resignations, Wetlaufer resigned on March 8, 2002 amid further rebuke by remaining staff. Three months later,

#621378