Hangzhou Internet Court is a court of special jurisdiction in China.
130-602: The court was established on August 18, 2017, based on Hangzhou Railway Transport Court. It hears Internet-related cases like contract disputes involving online shopping , services and copyright infringement . On August 16, 2017, the fourth meeting of the Standing Committee of the 13th People's Congress of Hangzhou appointed the President, Vice President and Judges of the Hangzhou Internet Court. On August 18, 2017,
260-613: A comparison shopping website that offers search results from mostly Chinese online shopping platforms, including product searches, sales and coupon searches. According to the Alibaba Group web site, eTao offers products from Amazon China, Dangdang , Gome, Yihaodian , Nike China, and Vancl, as well as Taobao and Tmall. As part of a restructuring of Taobao by Alibaba, these spin-offs became separate companies in 2011, with Tmall and eTao becoming separate businesses in June and Juhuasuan becoming
390-665: A state-owned enterprise of the China Internet Investment Fund , established by the Cyberspace Administration of China , took a 1 percent golden share investment in two Alibaba subsidiaries that control Youku and UCWeb . In March 2023, Alibaba announced their "1+6+N" restructuring plan, which reorganized its business structure into six independently run entities: Cloud Intelligence Group, Taobao and Tmall Group, Cainiao Smart Logistics Network, Local Services group, Alibaba International Digital Commerce, and
520-575: A variable interest entity (VIE) structure, buying a 40% stake in the company for US$ 1 billion. This would as a result net in US$ 10 ;billion in Alibaba's IPO alone to Yahoo!. In 2012, China Investment Corporation led a group of Chinese investors in buying out Yahoo!'s 40% stake and in buying the Alibaba shares that had traded on the Hong Kong Stock Exchange . According to Li Chuan,
650-628: A Chinese crackdown on big tech , SAMR issued a $ 2.8 billion fine against Alibaba for anti-competitive practices and ordered Alibaba to file self-examination and compliance reports to the SAMR for three years. This amounted to 12% Archived 3 June 2021 at the Wayback Machine of its 2020 net profit. Critics say the move tightens the Chinese's governments control of tech companies. Alibaba stated that it would dedicate itself to correct its errors and accepted
780-563: A US$ 25 million investment from Swedish Wallenberg family's Investor AB , Goldman Sachs and SoftBank . In 1999, Wallenbergs Investor AB owned 6% of the shares. Alibaba.com was expected to improve the domestic e-commerce market and perfect an e-commerce platform for Chinese enterprises, especially small and medium-sized enterprises (SMEs), to help export Chinese products to the global market as well as to address World Trade Organization (WTO) challenges. In 2002, Alibaba.com became profitable three years after launch. Ma wanted to improve
910-487: A certain extent. A number of resources offer advice on how consumers can protect themselves when using online retailer services. These include: Although the benefits of online shopping are considerable, when the process goes poorly it can create a thorny situation. A few problems that shoppers potentially face include identity theft, faulty products, and the accumulation of spyware . If users are required to put in their credit card information and billing/shipping address and
1040-511: A cloud computing service platform, including e-commerce data mining, e-commerce data processing, and data customization. It has R&D centres and operators in Hangzhou, Beijing, Hong Kong, Singapore, Silicon Valley and Dubai. In July 2014, Alibaba Cloud entered into a partnership deal with Inspur. Alibaba Cloud is the largest high-end cloud computing company in China. In 2009, Alibaba acquired HiChina,
1170-414: A companies' products and services on tablet computers and smartphones . One of the earliest forms of trade conducted online was IBM 's online transaction processing (OLTP) developed in the 1960s, which allowed the processing of financial transactions in real-time. The computerized ticket reservation system developed for American Airlines called Semi-Automatic Business Research Environment (SABRE)
1300-468: A customer shopping online that they may receive more risk than people shopping in stores. There are three factors may influence people to do the buying decision, firstly, people cannot examine whether the product satisfy their needs and wants before they receive it. Secondly, customer may concern at after-sale services. Finally, customer may afraid that they cannot fully understand the language used in e-sales. Based on those factors customer perceive risk may as
1430-425: A damage control view suggesting that the subscription-driven, third-party verified "China Gold Supplier" program was endangered by diminished trust in its endorsement system, removing the incentive for global buyers to choose Alibaba as their business-to-business service, thus more broadly endangering Alibaba through impact on its brand and capabilities (the latter via the "defenestration of senior people"). The scandal
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#17328555505921560-557: A deal that was worth 1.2 billion yuan (US$ 192 million). On 5 September 2014, the group—in a regulatory filing with the US Securities and Exchange Commission (SEC)—set a US$ 60- to $ 66- per-share price range for its scheduled initial public offering (IPO), the final price of which would be determined after an international roadshow to gauge the investor interest in Alibaba shares to shareholders. On 18 September 2014, Alibaba's IPO priced at US$ 68, raising US$ 21.8 billion for
1690-481: A diverse portfolio of companies around the world in numerous business sectors. On 19 September 2014, Alibaba's initial public offering (IPO) on the New York Stock Exchange raised US$ 25 billion, giving the company a market value of US$ 231 billion and, by far, then the largest IPO in world history. It is one of the top 10 most valuable corporations, and is named the 31st-largest public company in
1820-512: A domestic telephone line. He believed that videotex , the modified domestic TV technology with a simple menu-driven human–computer interface, was a 'new, universally applicable, participative communication medium — the first since the invention of the telephone.' This enabled 'closed' corporate information systems to be opened to 'outside' correspondents not just for transaction processing but also for e-messaging and information retrieval and dissemination, later known as e-business . His definition of
1950-571: A global logistics network, underpinning an aggressive overseas expansion, and demonstrating Alibaba's commitment to building the most efficient logistics network in China and around the world. It is investing a further 5.3 billion yuan in Cainiao Logistics to boost its stake to 51 percent from 47 percent. The investment would value Cainiao, a joint venture of top Chinese logistics firms, at around US$ 20 billion. Alibaba uses Cainiao software at its Belgian-European sales hub. The software
2080-503: A host for other businesses to sell to consumers. Similar to eBay, sellers on Aliexpress can be either companies or individuals. It connects Chinese businesses directly with buyers. The main difference from Taobao is that it's aimed primarily at international buyers, mainly the US, Russia, Brazil and Spain. In 2012, Alibaba instituted its Public Dispute Resolution Center, which crowdsources buyers and sellers to vote on transactional rules and decide
2210-406: A key role for online shoppers when they are researching future purchases. 90% of all purchases made are influenced by social media. Online shoppers commonly use a credit card or a PayPal account in order to make payments. However, some systems enable users to create accounts and pay by alternative means, such as: Some online shops will not accept international credit cards. Some require both
2340-421: A major concern for merchants and e-commerce service providers, who deploy countermeasures such as firewalls and anti-virus software to protect their networks. Phishing is another danger, where consumers are fooled into thinking they are dealing with a reputable retailer, when they have actually been manipulated into feeding private information to a system operated by a malicious party. Denial of service attacks are
2470-489: A merchant's web site and steal names, addresses and credit card numbers, although the Payment Card Industry Data Security Standard is intended to minimize the impact of such breaches. Identity theft is still a concern for consumers. A number of high-profile break-ins in the 2000s has prompted some U.S. states to require disclosure to consumers when this happens. Computer security has thus become
2600-449: A minor risk for merchants, as are server and network outages. Quality seals can be placed on the Shop web page if it has undergone an independent assessment and meets all requirements of the company issuing the seal. The purpose of these seals is to increase the confidence of online shoppers. However, the existence of many different seals, or seals unfamiliar to consumers, may foil this effort to
2730-471: A mobile app that recommends customers products based on data analytics. In addition, customers can have their groceries cooked to eat in the food court of the supermarket. In October 2018, it was reported that Alibaba's Koubei have merged with online food delivery service platform Ele.me into a new local life service subsidiary. However, the newly formed Alibaba Local Life Service entity experienced major competition from local service giant Meituan , which
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#17328555505922860-443: A month. The survey found shopping began at amazon.com 44% of the time, compared to a general search engine at 33%. It estimated 75 million Americans subscribe to Amazon Prime and 35 million more use someone else's account. There were 242 million people shopping online in China in 2012. For developing countries and low-income households in developed countries, adoption of e-commerce in place of or in addition to conventional methods
2990-432: A nearby convenience store, making online shopping more advantageous to customers. In the event of a problem with the item (e.g., the product was not what the consumer ordered or the product was not satisfactory), consumers are concerned with the ease of returning an item in exchange for the correct product or a refund. Consumers may need to contact the retailer, visit the post office and pay return shipping, and then wait for
3120-461: A particular product has been found and selected on the website of the seller, most online retailers use shopping cart software to allow the consumer to accumulate multiple items and to adjust quantities, like filling a physical shopping cart or basket in a conventional store. A "checkout" process follows (continuing the physical-store analogy) in which payment and delivery information is collected, if necessary. Some stores allow consumers to sign up for
3250-417: A payment has been accepted, the goods or services can be delivered in the following ways. For physical items: For digital items or tickets: Simple shopping cart systems allow the off-line administration of products and categories. The shop is then generated as HTML files and graphics that can be uploaded to a webspace. The systems do not use an online database. A high-end solution can be bought or rented as
3380-442: A permanent online account so that some or all of this information only needs to be entered once. The consumer often receives an e-mail confirmation once the transaction is complete. Less sophisticated stores may rely on consumers to phone or e-mail their orders (although full credit card numbers, expiry date, and Card Security Code , or bank account and routing number should not be accepted by e-mail, for reasons of security). One of
3510-661: A physical retail store, the actual product and the manufacturer's packaging will be available for direct inspection (which might involve a test drive, fitting, or other experimentation). Some online stores provide or link to supplemental product information, such as instructions, safety procedures, demonstrations, or manufacturer specifications. Some provide background information, advice, or how-to guides designed to help consumers decide which product to buy. Some stores even allow customers to comment or rate their items. There are also dedicated review sites that host user reviews for different products. Reviews and even some blogs give customers
3640-418: A pivotal moment in 1994 with the first online sales of Sting 's album, Ten Summoner's Tales . This milestone event set the stage for the diversification of online retail, with early adopters such as wine, chocolates, and flowers paving the way. These products became pioneers in the e-commerce realm, capturing the attention of a growing audience. Researchers identified a crucial factor for internet success –
3770-589: A public appearance in Hangzhou, China in March 2023 where he met with students and teachers at the Alibaba partners-funded Yungu School. In February 2021, Alibaba sold $ 5 billion in bonds, the company's third large sale of dollar bonds , issuing four sets priced to yield between 2.143% and 3.251%. The four sets of bonds were $ 1.5 billion of both 10-year and 30-year debt along with $ 1 billion of bonds due in 20 and 40 years. The 20-year bonds were designated as sustainability notes . On 9 April 2021, as part of
3900-420: A range of different computers and devices, including desktop computers , laptops , tablet computers and smartphones . An online shop evokes the physical analogy of buying products or services at a regular "brick-and-mortar" retailer or shopping center ; the process is called business-to-consumer (B2C) online shopping. When an online store is set up to enable businesses to buy from another businesses,
4030-504: A reason to come back. However, resent research has proven that sites with higher focus on efficiency, convenience, and personalised services increased the customers motivation to make purchases. Dyn , an Internet performance management company conducted a survey on more than 1400 consumers across 11 countries in North America , Europe , Middle-East and Asia and the results of the survey are as follows: These concerns majorly affect
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4160-467: A replacement or refund. Some online companies have more generous return policies to compensate for the traditional advantage of physical stores. For example, the online shoe retailer Zappos.com includes labels for free return shipping, and does not charge a restocking fee, even for returns which are not the result of merchant error. (Note: In the United Kingdom, online shops are prohibited from charging
4290-525: A restocking fee if the consumer cancels their order in accordance with the Consumer Protection (Distance Selling) Act 2000). A 2018 survey in the United States found 26% of online shoppers said they never return items, and another 65% said they rarely do so. Merchants may benefit from online shopping due to low sales inventory pressure, low operating costs, and the scale of operation is not limited by
4420-561: A senior executive at Alibaba, the company was planning in 2013 to open traditional brick and mortar retail outlets in partnership with Wanda Group, a Chinese real estate company. Additionally, Alibaba purchased a 25% stake in Hong Kong-listed Chinese department store chain Intime Retail in early 2014. In early 2017, Alibaba and Intime's founder Shen Guojun agreed to pay as much as HK$ 19.8 billion (US$ 2.6 billion) to take
4550-585: A separate business later in October. In 2010, Alibaba launched AliExpress.com, an online retail service made up of mostly small Chinese businesses offering products to international online buyers. It is the most visited e-commerce platform in Russia. It allows small businesses in China to sell to customers all over the world, resulting in a wide variety of products. It might be more accurate to compare AliExpress to eBay, though, as sellers are independent; it simply serves as
4680-540: A shopper's address and phone number at checkout, though consumers may refuse to provide it. Many larger stores use the address information encoded on consumers' credit cards (often without their knowledge) to add them to a catalog mailing list. This information is obviously not accessible to the merchant when paying in cash or through a bank (money transfer, in which case there is also proof of payment). Alibaba Group Alibaba Group Holding Limited , branded as Alibaba ( / ˌ æ l i ˈ b ɑː b ə , ˌ ɑː -/ ),
4810-628: A significant amount of technology for the Digital Silk Road . In 1999, Jack Ma launched the primary business of Alibaba, Alibaba.com, while working as an English teacher in Hangzhou . Alibaba.com later became the world's largest online B2B trading platform for small businesses as of 2014. Alibaba.com has three main services: the English language portal Alibaba.com, which handles sales between importers and exporters from more than 240 countries and regions,
4940-511: A significantly reason influence the online purchasing behaviour. Online retailers has place much emphasis on customer trust aspect, trust is another way driving customer's behaviour in digital environment, which can depend on customer's attitude and expectation. Indeed, the company's products design or ideas can not met customer's expectations. Customer's purchase intention based on rational expectations, and additionally impacts on emotional trust. Moreover, those expectations can be also establish on
5070-725: A stand-alone program or as an addition to an enterprise resource planning program. It is usually installed on the company's web server and may integrate into the existing supply chain so that ordering, payment, delivery, accounting and warehousing can be automated to a large extent. Other solutions allow the user to register and create an online shop on a portal that hosts multiple shops simultaneously from one back office. Examples are BigCommerce , Shopify and FlickRocket . Open source shopping cart packages include advanced platforms such as Interchange, and off-the-shelf solutions such as Magento , osCommerce , WooCommerce , PrestaShop , and Zen Cart . Commercial systems can also be tailored so
5200-424: A strong substitutability of goods, and a large elasticity of demand. According to the output of a research report by Western Michigan University published in 2005, an e-commerce website does not have to be good looking with listing on a lot of search engines. It must build relationships with customers to make money. The report also suggests that a website must leave a positive impression on the customers, giving them
5330-461: A variety of products for retail sales. Taobao grew to become China's largest C2C online shopping platform and later became the second most visited website in China, according to Alexa Internet . Taobao's growth was attributed to offering free registration and commission-free transactions using a free third-party payment platform. Advertising made up 75 percent of the company's total revenue, allowing it to break even in 2009. In 2010, Taobao's profit
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5460-419: A warehouse instead of a retail storefront. Secure Sockets Layer (SSL) encryption has generally solved the problem of credit card numbers being intercepted in transit between the consumer and the merchant. However, one must still trust the merchant (and employees) not to use the credit card information subsequently for their own purchases, and not to pass the information to others. Also, hackers might break into
5590-572: Is a 12 nm 16-core with a clockrate of 2.5 GHz, and was designed by Alibaba's subsidiary T-Head (also known as Pingtouge). Alibaba claim the Xuantie-910 is faster than the ARM Cortex-A73 and is capable of 7.1 Coremark/MHz. On 25 September 2019, Alibaba announced an AI accelerator called the Hanguang 800. The Hanguang 800 contains 17 billion transistors built with a 12 nm process and
5720-502: Is a $ 69 billion difference between the U.S. revenue of $ 364.66 billion. It is estimated that Asia-Pacific will increase by another 30% in the year 2013 putting them ahead by more than one-third of all global e-commerce sales. The largest online shopping day in the world is Singles Day , with sales just in Alibaba 's sites at US$ 9.3 billion in 2014. In 2018, 9.8% of all retail sales in the United States were made online. In 2019, that figure
5850-459: Is a Chinese multinational technology company specializing in e-commerce , retail , Internet , and technology . Founded on 28 June 1999 in Hangzhou, Zhejiang , the company provides consumer-to-consumer (C2C), business-to-consumer (B2C), and business-to-business (B2B) sales services via Chinese and global marketplaces, as well as local consumer, digital media and entertainment, logistics, and cloud computing services. It owns and operates
5980-514: Is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app . Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine , which displays the same product's availability and pricing at different e-retailers. As of 2020, customers can shop online using
6110-511: Is able to access data about retailers, products, transport details and flows, a person familiar with the company's IT systems told the British newspaper Financial Times . Chinese companies are legally obliged to pass on their data to China's authorities and security services. The Belgium State Security Service is monitoring the hub in Lütich because of this fact and possible espionage . According to
6240-429: Is also one of the biggest venture capital firms and investment corporations in the world, as well as the second largest financial services group behind Visa via its fintech arm Ant Group . The company hosts the largest B2B (Alibaba.com), C2C ( Taobao ), and B2C ( Tmall ) marketplaces in the world. It has been expanding into the media industry, with revenues rising by triple percentage points year after year. It also set
6370-399: Is backed by Tencent , leading to rumours of planned layoffs in 2022. In September 2019, Alibaba announced it would acquire Chinese e-commerce platform Kaola from NetEase for around US$ 2 billion . In October 2020, Alibaba agreed to pay US$ 3.6 billion to take control of China's biggest hypermarket operator Sun Art (SEHK: 6808) from French billionaire Mulliez family . The deal doubled
6500-455: Is being able to quickly seek out deals for items or services provided by many different vendors (though some local search engines do exist to help consumers locate products for sale in nearby stores). Search engines, online price comparison services and discovery shopping engines can be used to look up sellers of a particular product or service. Shipping costs (if applicable) reduce the price advantage of online merchandise, though depending on
6630-427: Is designed as an online mall for brands such as airline companies and agencies. Fliggy set the target audience as the younger generation and it strives to become a one-stop service when they plan their trips, particularly in overseas travel. On 7 August 2017, Alibaba Group and Marriott International hotel group announced a comprehensive strategic co-operation. Two companies will set up a joint venture company. Through
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#17328555505926760-537: Is limited by a lack of affordable Internet access. Online stores are usually available 24 hours a day, and many consumers in Western countries have Internet access both at work and at home. Other establishments such as Internet cafes, community centers and schools provide internet access as well. In contrast, visiting a conventional retail store requires travel or commuting and costs such as gas, parking, or bus tickets, and must usually take place during business hours. Delivery
6890-437: Is not a thief. Alibaba is a kind, smart business person, and he helped the village. So ... easy to spell, and global know. Alibaba opens sesame for small- to medium-sized companies. We also registered the name AliMama, in case someone wants to marry us! On 28 June 1999, Jack Ma , with 17 friends and students founded Alibaba.com, a China-based B2B marketplace site, in his Hangzhou apartment. In October 1999, Alibaba received
7020-406: Is of much lower cost compared to bricks and mortar stores, but also because it offers access to a worldwide market, increases customer value, and builds sustainable capabilities. Designers of online shops are concerned with the effects of information load. Information load is a product of the spatial and temporal arrangements of stimuli in the web store. Compared with conventional retail shopping,
7150-445: Is often displayed alongside products being sold on websites like Amazon , Target , and most other digital storefronts. Subsequently, risk and trust would also are two important factors affecting people's' behavior in digital environments. Customers consider to switch between e-channels, because they are mainly influence by the comparison with offline shopping, involving growth of security, financial and performance-risks In other words,
7280-616: The Financial Times , Cainiao denied suggestions of wrongdoing, noting that the firm operates in compliance with relevant laws and regulations. According to the Reuters , Alibaba Group Holding Ltd has divested its logistics arm for $ 8.5 billion to a consortium led by investment firms Boyu Capital and Primavera Capital Group . In conjunction with the company's 10th anniversary, Alibaba launched Alibaba Cloud in September 2009, aiming to build
7410-457: The Olympic Games . In September 2018, Jack Ma, the main founder of Alibaba, announced that he would step down as chairman in a year's time so he could focus on philanthropy. In response to the announcement, The Economist stated that Ma had a significant impact in China and worldwide via contributions and dedication to various businesses. In May 2019, Bloomberg cited sources familiar with
7540-522: The Tmall Genie smart speaker. In 2018, Alibaba's Wanli Min presented City Brain , a technology geared towards urban solutions such as streamlining traffic, detecting accidents and improving transport efficiency. China's government designated Alibaba as one of its "AI champions " in 2018. On 27 July 2019, Alibaba unveiled a 64-bit RISC-V processor called the XuanTie-910 (Black Iron 910). It
7670-699: The Canadian-based Wishabi attempts to include estimates of these additional cost, but nevertheless, the lack of general full cost disclosure remains a concern. Privacy of personal information is a significant issue for some consumers. Many consumers wish to avoid spam and telemarketing which could result from supplying contact information to an online merchant. In response, many merchants promise to not use consumer information for these purposes, Many websites keep track of consumer shopping habits in order to suggest items and other websites to view. Brick-and-mortar stores also collect consumer information. Some ask for
7800-468: The Chinese portal 1688.com, which manages domestic B2B trade in China, and AliExpress .com, a global consumer marketplace. Alibaba.com went public at the Hong Kong Stock Exchange in 2007, and was delisted again in 2012. In 2013, 1688.com launched a direct channel that was responsible for $ 30 million in daily transaction value. In 2003, Alibaba launched Taobao Marketplace (淘宝网), offering
7930-484: The Digital Media and Entertainment group. Each business unit would have their own CEO and board of directors and be able to seek their own fundraising and market listings. Under the new "1+6+N" structure, Alibaba also established a Capital Management Committee and a Compliance and Risk Committee. The Wall Street Journal reported on 30 March that Jack Ma engineered this in talks with company CEO Daniel Zhang while he
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#17328555505928060-538: The Hangzhou Internet Court was officially inaugurated, with the sign hanging on the Hangzhou Railway Transportation Court. The court adjudicates disputes related to ecommerce and internet-related intellectual property claims. Parties appear before the court via videoconference and AI evaluates the evidence presented and applies relevant legal standards. The Hangzhou Internet Court was the first court in China to accept blockchain evidence to prove
8190-466: The Internet and a valid method of payment in order to complete a transaction, such as a credit card , an Interac -enabled debit card , or a service such as PayPal . For physical products (e.g., paperback books or clothes), the e-tailer ships the products to the customer; for digital products , such as digital audio files of songs or software , the e-tailer usually sends the file to the customer over
8320-639: The Internet. The largest of these online retailing corporations are Alibaba , Amazon.com , and eBay . Alternative names for the activity are "e-tailing", a shortened form of "electronic retail " or "e-shopping", a shortened form of "electronic shopping". An online store may also be called an e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce ) describes purchasing from an online retailer's mobile device-optimized website or software application ("app"). These websites or apps are designed to enable customers to browse through
8450-490: The UK by large corporations. The first World Wide Web server and browser, created by Tim Berners-Lee in 1989, opened for commercial use in 1991. Thereafter, subsequent technological innovations emerged in 1994: online banking, the opening of an online pizza shop by Pizza Hut , Netscape 's SSL v2 encryption standard for secure data transfer, and Intershop 's first online shopping system. The first secure retail transaction over
8580-594: The Web was either by NetMarket or Internet Shopping Network in 1994. Immediately after, Amazon.com launched its online shopping site in 1995 and eBay was also introduced in 1995. Alibaba 's sites Taobao and Tmall were launched in 2003 and 2008, respectively. Retailers are increasingly selling goods and services prior to availability through " pretail " for testing, building, and managing demand. Statistics show that in 2012, Asia-Pacific increased their international sales over 30% giving them over $ 433 billion in revenue. That
8710-566: The announcement. A statement from the firm reported that Yan Limin, the general manager of Alibaba.com at the time, had been dismissed in March for "misconduct"; Phil Muncaster of UK's The Register additionally reported that "a further 28 employees had been involved in dodgy dealings". As The Economist noted, the company's response has conflicting components: Alibaba's promulgated view that its corrective actions indicate its commitment to quality and integrity (where it contrasts itself with other scandal-associated Chinese business sectors), versus
8840-422: The base price of an item online, it may not be easy to see the total cost up front. Additional fees such as shipping are often not visible until the final step in the checkout process. The problem is especially evident with cross-border purchases, where the cost indicated at the final checkout screen may not include additional fees that must be paid upon delivery such as duties and brokerage . Some services such as
8970-593: The business for an equal equity stake. In 2016, Alibaba acquired control of Singapore-based e-commerce platform Lazada . Lazada is the largest e-commerce platform in southeast Asia, with a major presence in Malaysia, the Philippines, Singapore, Thailand, and Vietnam. This acquisition increased integration on Alibaba between Chinese merchants and their customers in southeast Asia. In October 2016, Alibaba launched Alitrip, later named Fliggy, an online travel platform that
9100-472: The company and investors. Alibaba was the biggest US IPO in history, bigger than Google, Facebook, and Twitter combined. On 19 September 2014, Alibaba's shares (BABA) began trading on the NYSE at an opening price of $ 92.70 at 11:55 am EST. On 22 September 2014, Alibaba's underwriters announced their confirmation that they had exercised a greenshoe option to sell 15% more shares than originally planned, boosting
9230-604: The company to return its focus to digital-payments. People's Daily , the official newspaper of the Central Committee of the Chinese Communist Party , endorsed the investigation shortly after the announcement, claiming the investigation to be "an important step in strengthening antimonopoly oversight in the internet sphere". As a result, from the antitrust probe, Alibaba lost nearly all of its stock-market gains in 2020, from $ 859 billion to $ 586 billion, by
9360-548: The company. On 23 June 2015, Alibaba announced that it is selling 11 Main to OpenSky, an online-marketplace operator based in New York. In February 2015, Alibaba invests US$ 590 million in Meizu , acquiring an undisclosed minority stake. In June 2015, Alibaba started a joint venture Koubei with its affiliate Ant Financial Group to tap China's fast-growing local services market, each investing approximately US$ 483 million into
9490-529: The content of a website at a particular point in time, rather than the public notary method traditionally used to do so. In the Hangzhou Internet Court, all aspects of the judicial process from case filing through conclusion are handled online. On average, cases take 38 days from start to finish. Following the success of the Hangzhou Internet Court, the Beijing Internet Court and Guangzhou Internet Court were established. In these courts, all aspects of
9620-537: The corporate systems and allow business transactions to be completed electronically in real-time. During the 1980s he designed, manufactured, sold, installed, maintained and supported many online shopping systems, using videotex technology. These systems which also provided voice response and handprint processing pre-date the Internet and the World Wide Web , the IBM PC , and Microsoft MS-DOS, and were installed mainly in
9750-399: The counterfeiters as of 4 January 2017 , but brands whose sales have been affected by the counterfeit products accused Alibaba of not doing enough. In 2017, Alibaba started opening a chain of supermarkets, named Freshippo (or Hema; 盒马), as part of the company's "new retail strategy," where customers can either order in the store or online for delivery in under 30 minutes. It offers
9880-466: The decisions of almost two thirds of the consumers. The most important factors determining whether customers return to a website are ease of use and the presence of user-friendly features. Usability testing is important for finding problems and improvements in a web site. Methods for evaluating usability include heuristic evaluation , cognitive walkthrough, and user testing . Each technique has its own characteristics and emphasizes different aspects of
10010-783: The digital environment, customer's buying behaviour may not be influenced and controlled by the brand and firm, when they make a buying decision that might concern the interactions with search engine, recommendations, online reviews and other information. In modern shopping environments, people are more likely to use their mobile phones, computers, tablets and other digital devices to gather information. In an online shopping environment, interactive decision may have an influence on aid customer decision making, through online product reviews and user-generated content , typically provided through software from companies like Bazaarvoice and Trustpilot , or via social media. This content, which can include text or video-based reviews, customer photos, and feedback,
10140-613: The docking technology system and the superiority resources, Fliggy has Marriott hotel flagship store. It has the same function with Marriott Chinese website and Marriott mobile app to create the best global travel experience for consumers. In 2016, the Office of the United States Trade Representative added Taobao back onto a list of notorious counterfeit platforms that includes the likes of torrent site The Pirate Bay . Alibaba denied wrongdoing and filed two lawsuits against
10270-400: The eighth most visited web site in China as of 2013. In 2012, Tmall.com later changed its Chinese name to Tianmao (天猫, "sky cat"), reflecting Tmall's Chinese pronunciation. In March 2010, Taobao launched the group shopping website Juhuasuan (聚划算), offering "flash sales", which are products that are available at a discount for only a fixed time period. In October 2010, Taobao beta-launched eTao,
10400-473: The end of December. Jack Ma, co-founder of both Alibaba and Ant Group , vanished from public view when Ant's IPO was suspended in early November, but resurfaced in January 2021 in a 50-second video, appearing briefly via video link at the digitally facilitated Rural Teacher Initiative. As of February 2021, he has yet to be seen in public. The video appearance caused Alibaba stock to jump more than 7%. Jack Ma made
10530-483: The end, E-commerce behavior is still mostly influenced by families that are receptive to new technologies, and to a lesser extent by efficiency concerns. [1] Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine . Users can compare and evaluate products using product information on the website, as well on other websites such as websites about product tests . Once
10660-557: The fine without making any appeal. On 11 November 2021, it was reported that over the course of its 11-day Singles' Day sales extravaganza, Chinese e-commerce giant Alibaba Group Holding received a record 540.3 billion yuan (S$ 114.4 billion) in orders, a 14 percent increase over the previous year. In July 2022, the SEC added Alibaba to a list of companies facing delisting from U.S. stock exchanges if its auditors remain unable to examine Alibaba's books before 2024. In December 2022,
10790-463: The global e-commerce system, so from 2003 onward, Alibaba launched Taobao Marketplace , Alipay , Alimama.com, and Lynx. When eBay announced its expansion into China in 2003, Ma viewed the American company as a foreign competitor and rejected eBay's buyout of Alibaba's subsidiary Taobao. By applying existing technologies, gaining trust in the Chinese e-commerce market, and expanding through dominating
10920-527: The great benefits of online shopping is the ability to read product reviews , written either by experts or fellow online shoppers. The Nielsen Company conducted a survey in March 2010 and polled more than 27,000 Internet users in 55 markets from the Asia-Pacific, Europe, Middle East, North America, and South America to look at questions such as "How do consumers shop online?", "What do they intend to buy?", "How do they use various online shopping web pages?", and
11050-403: The group's stake in the hypermarket chain with a tootles ownership of 72%. Alibaba.com offers a paid Gold Supplier membership to try to ensure that each seller is genuine; sellers' Gold Supplier status and the number of years it has been held are displayed. The supplier verification types and checks are listed on Alibaba.com's website, with more stringent checks for sellers outside China. While
11180-647: The impact of social media and other factors that come into play when consumers are trying to decide how to spend their money on which product or service. According to the research, reviews on electronics (57%) such as DVD players, cellphones, or PlayStations, and so on, reviews on cars (45%), and reviews on software (37%) play an important role in influencing consumers who tend to make purchases online. Furthermore, 40% of online shoppers indicate that they would not even buy electronics without consulting online reviews first. In addition to online reviews, peer recommendations on online shopping pages or social media websites play
11310-437: The information environment of virtual shopping is enhanced by providing additional product information such as comparative products and services, as well as various alternatives and attributes of each alternative, etc. Two major dimensions of information load are complexity and novelty. Complexity refers to the number of different elements or features of a site, often the result of increased information diversity. Novelty involves
11440-444: The interaction does not qualify as e-commerce because no money was transferred online. The landscape of online shopping as we know it today took shape with the rise of the Internet. Initially serving as a mere advertising platform, the Internet transitioned swiftly into a dynamic space for actual online transactions. This transformation was fueled by the development of interactive web pages and secure transmission protocols, marking
11570-455: The judicial process from case filing through conclusion are handled online. Major cities including Shanghai, Tianjin, Shenzhen, Wuhan, and Chengdu have established specialized court divisions for cases arising from online disputes. This article about the law of the People's Republic of China is a stub . You can help Misplaced Pages by expanding it . Online shopping Online shopping
11700-505: The jurisdiction, a lack of sales tax may compensate for this. Shipping a small number of items, especially from another country, is much more expensive than making the larger shipments bricks-and-mortar retailers order. Some retailers (especially those selling small, high-value items like electronics) offer free shipping on sufficiently large orders. Another major advantage for retailers is the ability to rapidly switch suppliers and vendors without disrupting users' shopping experience. Given
11830-476: The lack of ability to inspect merchandise before purchase, consumers are at higher risk of fraud than face-to-face transactions. When ordering merchandise online, the item may not work properly, it may have defects, or it might not be the same item pictured in the online photo. Merchants also risk fraudulent purchases if customers are using stolen credit cards or fraudulent repudiation of the online purchase. However, merchants face less risk from physical theft by using
11960-412: The largest domain registration service and web hosting service company in China, and built it into Alibaba Cloud. On 28 July 2011, Alibaba Cloud released AliOS (formerly Yun OS and Aliyun OS ), a Linux distribution designed for mobile devices. In the 2017 Computing Conference in Hangzhou, Alibaba launched AliGenie , a China-based open-platform intelligent personal assistant. It is currently used in
12090-586: The lawsuit. Alibaba is among the most prominent investors in Thailand's Eastern Economic Corridor , which was opened in 2018. Alibaba committed approximately US$ 320 million for the development of an e-commerce digital hub in the EEC. In January 2017, Alibaba and the International Olympic Committee jointly announced an $ 800 million deal that would last until 2028 where the company would sponsor
12220-537: The lead. It is advisable to be aware of the most current technology and scams to protect consumer identity and finances. Product delivery is also a main concern of online shopping. Most companies offer shipping insurance in case the product is lost or damaged. Some shipping companies will offer refunds or compensation for the damage, but this is up to their discretion. Fencing is another growing societal problem associated with online platforms. Stolen merchandise from brick and mortal retailers and cargo are easily resold to
12350-514: The lowest close in around 6 months, following the antitrust investigation into the company by Chinese regulators. In December 2020, China's State Administration for Market Regulation (SAMR) stated that it opened an investigation into Alibaba over monopolistic practices. The country's central bank , as well as three other regulators, confirmed in a separate statement that the affiliated Ant Group would also be summoned for discussions over "competition and consumer rights", where regulators instructed
12480-438: The majority of suppliers are reported to be genuine, there have been many cases of sellers, some with Gold Supplier status, seeking to defraud unsuspecting buyers. In February 2011, controversy ensued when Alibaba's corporate office admitted that it had granted the mark of integrity of its "China Gold Supplier" program to more than 2,000 dealers that had subsequently defrauded buyers; the firm's share price dropped "abruptly" after
12610-433: The market at a loss before making a return on additional services, Alibaba's subsidiaries outperformed eBay in the Chinese e-commerce market, claiming a growing percentage of consumers from eBay. Alibaba subsidiary Taobao would later force eBay out of the Chinese market, with eBay closing its unprofitable China Web unit, though the two companies would break even six years later. In 2005, Yahoo! invested in Alibaba through
12740-655: The matter as saying that Alibaba was considering raising $ 20 billion through a second listing in Hong Kong. In November 2019, Alibaba raised 12.9 billion in its secondary listing in Hong Kong, which became the world's largest offering that year. On Tuesday, 10 September 2019, Jack Ma officially stepped down as the chairman of Alibaba, Daniel Zhang succeeded him at the head of the company. In November 2020, The Wall Street Journal reported that Chinese leader Xi Jinping personally scuttled Jack Ma's Ant Group IPO. Bo Zhuang, chief China economist at TS Lombard said that
12870-429: The new mass communications medium as 'participative' [interactive, many-to-many] was fundamentally different from the traditional definitions of mass communication and mass media and a precursor to the social networking on the Internet 25 years later. In March 1980 he launched Redifon's Office Revolution, which allowed consumers, customers, agents, distributors, suppliers and service companies to be connected online to
13000-457: The number of stores with sales between ¥10 thousand and ¥1 million increased by 30%, and the number of stores with sales over ¥1 million increased by 33%. In April 2008, Taobao introduced a spin-off, Taobao Mall (淘宝商城, later Tmall.com), an online retail platform to complement the Taobao C2C portal, offering global brands to an increasingly affluent Chinese consumer base. It became
13130-645: The option of shopping for cheaper purchases from all over the world without having to depend on local retailers. In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours. It also implies that geographical factors, rather than socioeconomic issues, must be addressed in order to improve online shopping acceptance. [2] One advantage of shopping online
13260-450: The outcome of disputes on the platform. This decentralized approach was popular and similar mechanisms were adopted or experimented with by other e-commerce platforms in China. On 11 June 2014, Alibaba launched US shopping site 11 Main. The 11 Main marketplace hosts more than 1,000 merchants in categories such as clothing, fashion accessories and jewelry as well as interior goods and arts and crafts and it plans to keep adding more, said
13390-494: The pace of urbanization, local delivery systems, and internet connectivity which facilitate the delivery process are the major determinants of e-commerce adoption, Online shopping is usually more informationally rich than shopping at physical stores traveled to and usually has higher comparability and customizability. Online stores must describe products for sale with text, photos, and multimedia files, and sometimes have features such as question and answers or filters, whereas in
13520-426: The probability of developing favorable attitudes towards new shopping channels. In addition, age is also a significant factor that affects online shopping. People feel that privacy and security factors have an even more significant impact on attitudes toward online shopping than product factors. Shoppers of different age groups have different perceptions of the risk factors of online shopping. The marketing around
13650-533: The process is called business-to-business (B2B) online shopping. A typical online store enables the customer to browse the firm's range of products and services, view photos or images of the products, along with information about the product specifications, features and prices. Unlike physical stores which may close at night, online shopping portals are always available to customers. Online stores usually enable shoppers to use "search" features to find specific models, brands or items. Online customers must have access to
13780-482: The product information and revision from others. In several studies, perceived value, shopping style, and brand trust are the main factors that affect online consumers' decisions. The perceived value means that people can compare the products and prices online, bringing them the perceived value of getting more benefits online than in an offline store. The comfortable environment that online shopping brings to customers can make consumers get more perceived value. In
13910-515: The public through third party marketplaces due to lack of accountability and regulation by online operators. In the United States alone, businesses are facing the brunt of organized retail crime with the value of stolen goods amounting to $ 68.8 billion in 2021 (equivalent to 1.47% of all sales or $ 214 per capita nationwide). These goods are typically passed off as legitimate, and resold online to unsuspecting buyers. The lack of full cost disclosure may also be problematic. While it may be easy to compare
14040-401: The purchaser's billing and shipping address to be in the same country as the online shop's base of operation. Other online shops allow customers from any country to send gifts anywhere. The financial part of a transaction may be processed in real time (e.g. letting the consumer know their credit card was declined before they log off), or may be done later as part of the fulfillment process. Once
14170-525: The record on the 2018 edition of China's Singles' Day , the world's biggest online and offline shopping day. The company's name came from the character Ali Baba from the Middle Eastern folk-tale collection One Thousand and One Nights because of its universal appeal. As Jack Ma , one of the founders, replied to Lorraine Hahn on TalkAsia : One day I was in San Francisco in a coffee shop, and I
14300-408: The same level of demand due to the difference in income level and other factors. Compared with the centralized nature of traditional markets, online consumption is more decentralized. In the online consumer market, consumers have a short decision time, a large variability of consumer demand, a large number of purchases, but a relatively small amount of each purchase, a considerable mobility of purchases,
14430-444: The shop does not have to be created from scratch. By using an existing framework, software modules for various functionalities required by a web shop can be adapted and combined. Customers are attracted to online shopping not only because of high levels of convenience, but also because of broader selections, competitive pricing, and greater access to information. Business organizations seek to offer online shopping not only because it
14560-475: The site. Especially in cases of large or heavy products, delivery can be not only more convenient but also not require having or using a car. Not using or depending on personal vehicles, which can have substantial impact on the environment , to travel to local stores can make online shopping more sustainable than buying in local stores if such are used otherwise (especially if items are bundled and delivery vehicles are electric and use optimized routes). Moreover,
14690-454: The store chain private. Alibaba's stake—28% from 2014's US$ 692 million investment—would rise to about 74% after the deal. In April 2014, Alibaba invested in Lyft, along with Coatue Management , and Andreessen Horowitz ; they led a US$ 250 million Series D financing round. On 5 June 2014, Alibaba bought a 50% stake of Guangzhou Evergrande F.C. from Evergrande Real Estate Group Ltd. in
14820-452: The suitability of products for online transactions. Generic items that didn't necessitate physical interaction gained traction, propelling the online shopping trend forward. In its nascent stages, online shopping faced a limited audience. The early adopters were predominantly affluent males aged 30 and above. However, this demographic landscape underwent significant changes over time, and the online shopping sphere became more inclusive. Over
14950-419: The suspension "forms part of a wider political drive as the leadership seeks to widen and consolidate its control over finance and technology". What followed was an unexpected Chinese government-released draft on 10 November 2020, which gives regulatory authorities a wider latitude to regulate their biggest tech enterprises. In December 2020, the shares of Alibaba Group suffered a historic stock price crash to
15080-626: The total amount of the IPO to $ 25 billion. Alibaba and the underwriters of its IPO were sued in a California superior court in a consolidated class action lawsuit. The lawsuit was filed in October 2015 on behalf of investors who purchased Alibaba's American depositary shares alleging violations of the Securities Act . Alibaba reached a settlement agreement in December 2018, subject to court approval, in which it agreed to pay $ 75 million to settle
15210-473: The unexpected, suppressed, new, or unfamiliar aspects of the site. The novelty dimension may keep consumers exploring a shopping site, whereas the complexity dimension may induce impulse purchases . Internet consumers are self-conscious and emphasize personalized consumption, which makes the demand for online consumption different. Online consumers have different needs depending on their time and environment. Even different online consumers have different needs at
15340-633: The user experience. The popularity of online shopping continues to erode sales of conventional retailers. For example, Best Buy , the largest retailer of electronics in the U.S. in August 2014 reported its tenth consecutive quarterly dip in sales, citing an increasing shift by consumers to online shopping. Amazon.com has the largest market share in the United States. As of May 2018, a survey found two-thirds of Americans had bought something from Amazon (92% of those who had bought anything online), with 40% of online shoppers buying something from Amazon at least once
15470-417: The variety of products available and the perceived convenience of the buying online experience were significant motivating factors. This was different for offline shoppers, who were more motivated by time saving and recreational motives. English entrepreneur Michael Aldrich was a pioneer of online shopping in 1979. His system connected a modified domestic TV to a real-time transaction processing computer via
15600-412: The website is not secure, customer information can be accessible to anyone who knows how to obtain it. Most large online corporations are inventing new ways to make fraud more difficult. However, criminals are constantly responding to these developments with new ways to manipulate the system. Even though online retailers are making efforts to protect consumer information, it is a constant fight to maintain
15730-534: The world on the Forbes Global 2000 2020 list. In January 2018, Alibaba became the second Asian company to break the US$ 500 ;billion valuation mark, after its competitor Tencent . As of 2022 , Alibaba has the ninth-highest global brand valuation . Alibaba is one of the world's largest retailers and e-commerce companies . In 2020, it was also rated as the fifth-largest artificial intelligence company. It
15860-523: The world's largest and most popular online retail marketplaces, achieved a total transaction volume of 3 trillion yuan (US$ 478.6 billion). The company aims to double the transaction volume to 6 trillion yuan by 2020. As of February 2018 , Taobao reached 580 million monthly active users , while Tmall achieved 500 million monthly active users. It is also rapidly expanding its e-commerce network abroad. Alibaba has also announced that it will invest 100 billion yuan over five years to build
15990-653: The years, the United Kingdom has witnessed a substantial shift in consumer behavior, with online shopping accounting for a noteworthy percentage of retail transactions. The extent of this influence varies depending on the product category, highlighting the diverse ways in which consumers engage with online platforms. As the revenues from online sales continued to grow significantly researchers identified different types of online shoppers, Rohm & Swaninathan identified four categories and named them " convenience shoppers, variety seekers, balanced buyers, and store-oriented shoppers ". They focused on shopping motivations and found that
16120-481: Was 2.8% in Canada. In the United Kingdom, online sales peaked at 37.8% of all retail sales in January 2021, and were at 26.3% in January 2024. Online customers must have access to the Internet and a valid method of payment in order to complete a transaction. Generally, higher levels of education and personal income correspond to more favorable perceptions of shopping online. Increased exposure to technology also increases
16250-479: Was always a problem which affected the convenience of online shopping. Additionally, the online shopping industry has not only involved the concept of providing convenience for customers but also improved perceptions of social inclusion. However to overcome this many retailers including online retailers in Taiwan brought in a store pick up service. This now meant that customers could purchase goods online and pick them up at
16380-420: Was estimated to be ¥1.5 billion (US$ 235.7 million), which was only about 0.4 percent of their total sales figure of ¥400 billion (US$ 62.9 billion) that year, way below the industry average of 2 percent, according to iResearch estimates. According to Zhang Yu, the director of Taobao, between 2011 and 2013, the number of stores on Taobao with annual sales under ¥100 thousand increased by 60%;
16510-431: Was one of its applications. There, computer terminals located in different travel agencies were linked to a large IBM mainframe computer, which processed transactions simultaneously and coordinated them so that all travel agents had access to the same information at the same time. At some point between 1971 and 1972, students at Stanford and MIT used the internet precursor ARPANET to make a deal to exchange marijuana , but
16640-448: Was overseas. In September 2023, Cainiao Smart Logistics Network Ltd., the logistics arm of Alibaba Group, has filed for its Hong Kong initial public offering, potentially making it among the first of the Chinese e-commerce leader's units to go public. The key trends for Alibaba are (as at the financial year ending March 31): Alibaba is viewed by the Chinese government as one of its national champion corporations. Alibaba supplies
16770-446: Was said to have placed the head of Alibaba Group, Jack Ma—who was described as having been furious over the scandal—in a position to personally fight to win back trust. In 2013, Alibaba and six large Chinese logistics companies (including SF Express) established a company called Cainiao for delivery of packages in China. This network gradually grew to 14 local logistics companies in 2014. In 2016, Alibaba's Taobao and Tmall , two of
16900-459: Was thinking Alibaba is a good name. And then a waitress came, and I said do you know about Alibaba? And she said yes. I said what do you know about Alibaba, and she said ' Open Sesame .' And I said yes, this is the name! Then I went onto the street and found 30 people and asked them, 'Do you know Alibaba'? People from India, people from Germany, people from Tokyo and China. ... They all knew about Alibaba. Alibaba—open sesame. Alibaba—40 thieves. Alibaba
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