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15-417: EPSS can refer to: Electronic performance support systems Enhanced Polyphonic Sample Synthesizer , see List of audio trackers Experimental Packet Switching System Electronic Procurement Solicitation System (ePSS) European Payment System Services , see Eurocard (payment card) Mistral valve E-Point to Septal Separation Topics referred to by

30-410: A business perspective, a former Nortel Networks executive, William Bezanson (2002) provided a definition linked to application usability and organizational results: A performance support system provides just-in-time, just enough training, information, tools, and help for users of a product or work environment, to enable optimum performance by those users when and where needed, thereby also enhancing

45-526: A new employee, will often not only be able to complete his or her work more quickly and accurately, but, as a secondary benefit, will also learn more about the job and the employer's business. An EPSS is best considered when These situations often occur when new systems (e.g. customer relationship management , enterprise resource planning ) are introduced, upgraded or consolidated, and in certain call centres when agents must perform using complex systems, processes or products. There are different views about

60-543: A series of steps on-demand within a software application. Simulations are more closely associated with on-demand training, not just-in-time support, because of the longer time considerations, complexity, and media restrictions for playing a simulation. An EPSS can be considered a part of the e-learning category, as it is on-demand learning, and notes that the EPSS modality fits more within the informal learning definition. In his book, Bezanson points out that " knowledge management "

75-400: Is created using help authoring tools or component content management systems . It is delivered in a wide variety of formats, some proprietary and some open-standard , including: Online help is also provided via live chat systems, one step removed from telephone calls . This allows the support person to conduct several support sessions simultaneously, thus reducing costs. The transcript

90-425: Is different from Wikidata All article disambiguation pages All disambiguation pages Electronic performance support systems EPSSs can help an organization to reduce the cost of training staff while increasing productivity and performance. They can empower employees to perform tasks with a minimum amount of external intervention or training . By using this type of system an employee, especially

105-472: Is limited and rarely combined with procedures or complex tasks. Perhaps most critically, on-line help cannot be customized to the user or the job task; in fact, the same software screen may require different inputs depending on the user and job task. Online help is also not contextual to the user's current situation and requires users to search through for the solution to their problem. EPSS must also be differentiated from e-learning simulations that replay

120-418: Is the noun corresponding to the verb of "performance support". The knowledge documented in the system plays a critical role in any EPSS system. This concept was originated by Raybould (1997) who separates out the repository, delivery and infrastructure aspects of the EPSS from the knowledge base it contains. In fact, Bezanson emphasizes the advantage that an LMS ( learning management system ) will interface with

135-626: Is topic-oriented, procedural or reference information delivered through computer software . It is a form of user assistance . The purpose of most online help is to assist in using a software application , web application or operating system . However, it can also present information on a broad range of subjects. Online help linked to the application's state (what the user is doing) is called Context-sensitive help . Online help has largely replaced live customer support. Before its availability, support could only be given through printed documentation , postal mail , telephone , or in person Online help

150-589: The EPSS to supply the knowledge base, content-courseware, or other tracking capabilities that an EPSS may require if the LMS precedes the implementation of the EPSS. EPSS's role in the future of training and work have been noted by followers of the trend towards more informal learning systems driven by knowledge management systems. Tony O'Driscoll (1999) summarizes: As the pace of technological change speeds up, many jobs will require constant adaptation, because of new information and new task requirements. In this context,

165-432: The components and characteristics of EPSS. For example, from Barker and Banerji’s (1995) point of view, an EPSS has four functional levels, which should be brought together: In Electronic Performance Support Systems , Gloria Gery defined EPSS as: an integrated electronic environment that is available to and easily accessible by each employee and is structured to provide immediate, individualized on-line access to

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180-592: The distinction between learning and work will disappear. A trend toward integrating training with on-the-job activities will be a result. This trend will extend itself to the point that training, as a distinct function, will no longer be the primary learning vehicle for many types of jobs. Works will use on-the-job information systems instead. To this day, analysts such as Forrester 's Claire Schooley and Bersin & Associates ' Chris Howard write similarly themed articles based on their research in informal learning, technology and training. Online help Online help

195-436: The full range of information, software, guidance, advice and assistance, data, images, tools, and assessment and monitoring systems to permit job performance with minimal support and intervention by others. Also, in 1991, Barry Raybould gave a shorter definition: a computer-based system that improves worker productivity by providing on-the-job access to integrated information, advice, and learning experiences. From

210-399: The performance of the overall business. An EPSS must be distinguished from a traditional online help system. Online help usually supports a single software application and is not necessarily focused on the entire range of job tasks (which may involve multiple applications), but just that specific software. With online help, cross-referencing is often not available and the information provided

225-405: The same term [REDACTED] This disambiguation page lists articles associated with the title EPSS . If an internal link led you here, you may wish to change the link to point directly to the intended article. Retrieved from " https://en.wikipedia.org/w/index.php?title=EPSS&oldid=1200047309 " Category : Disambiguation pages Hidden categories: Short description

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