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Canadian Anti-Fraud Centre

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The Canadian Anti-Fraud Centre ( CAFC ; formerly known as PhoneBusters National Call Centre ) is Canada 's national anti-fraud call centre and central fraud data repository . It was established in January 1993 in North Bay, Ontario , and is jointly operated by the Ontario Provincial Police , Royal Canadian Mounted Police and the Competition Bureau .

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33-446: Today, the centre's mandate includes gathering intelligence and receiving complaints on mass marketing fraud (e.g., Nigerian Letter scam ), identity theft , deceptive marketing practices, and telemarketing frauds . Once received, the centre analyzes the data, disseminates victim evidence, statistics, and documentation, and prepares reports for other law enforcement agencies in Canada and

66-408: A 7 Day/6 Night Bahamas Cruise Vacation, if the user rings within 4 minutes). After contacting the "agent", the recipient will be asked to come to an office, where during one hour or more, the conditions of receiving the offer are revealed. For example, the prize recipient is encouraged to spend as much as 30 times the prize money in order to receive the prize itself. In other words, although the offer

99-423: A scamwatch portal on their Consumer Protection Website. The portal is being maintained by Ministry of Business, Innovation and Employment. The aim of Scamwatch is to provide you with information you need to protect yourself from scams, so you can recognize a set-up and avoid the hook and the inevitable sting of a scam. Consumer Protection has teamed up with its trusted partner Netsafe to allow victim report through

132-555: A "Telemarketing Fraud Education Kit" for distribution to government agencies, nonprofit consumer, civic, community, and labor organizations, and schools. ScamWatch is a central portal of Government of Australia administered by Australian Competition and Consumer Commission, for issuing news and alert on fraud and scams and online reporting of the frauds and scams. Stay Smart Online is the Australian Government's online safety and security website, designed to help everyone understand

165-507: A Reporting Economic Crime On-Line (RECOL) initiative. Canada has created a system known as CANSHARE, a web-based database connecting consumer affairs departments across. US has had a 'Consumer Sentinel' complaint database maintained by FTC since 1997. Consumer Sentinel collects information about all types of consumer fraud and identity theft from the FTC and over 125 other organizations and makes those data available to law enforcement partners around

198-420: A fake lottery email: Most email lottery scams are a type of advance fee fraud. Another type of lottery scam is a scam email or web page where the recipient had won a sum of money in the lottery. The recipient is instructed to contact an agent very quickly but the scammers are just using a third party company, person, email or names to hide their true identity, in some cases offering extra prizes (such as

231-579: A quiz campaign in classified/business columns in daily newspapers, also airing on live TV programs on popular Indian channels such as Sony TV, Sahara One, B4U, Mahua, Houseful, Cinema TV and Maha Movie Channel etc., and through online websites. At present, there is no authoritative statistical data available on financial loss due to mass market frauds. However, in 2006, the United Kingdom Office of Fair Trading (OFT) study estimated that each year 3.2 million United Kingdom adults (6.5 percent of

264-446: A separate act known as the 'Fraud Act' to cover frauds mainly committed by false representation, failing to disclose information and abuse of position. The ' Action Fraud ' is the 's National fraud and internet crime reporting centre. Action fraud covers all type of A-Z frauds including Mass Marketing Frauds. Action Fraud has partnered with charity 'Victim Support' to help the victims. The Government of New Zealand has also

297-603: A wide range of public education and prevention measures that involve cross-border fraud. For example, in Canada, the "Stop Phone Fraud – It's a Trap' marketing campaign, as described above, provided public- and private-sector entities with a variety of educational materials and resources. In the United States, the National Consumers League, with a grant from the United States Department of Justice, developed

330-409: Is a type of advance-fee fraud which begins with an unexpected email notification, phone call, or mailing (sometimes including a large check) explaining that "You have won!" a large sum of money in a lottery. The recipient of the message—the target of the scam—is usually told to keep the notice secret, "due to a mix-up in some of the names and numbers," and to contact a "claims agent." After contacting

363-569: Is based on the concept that a victim will be promised a substantial benefit – such as a million-dollar prize, lottery winnings , a substantial inheritance, or some other item of value – but must pay in advance some purported fee or series of fees before the victim can receive that benefit. The mobile phones, internet and electronic media have given following distinct advantages to the mass market fraudsters: Mass marketing fraud schemes are predominantly transnational/interstate in nature. Perpetrators operate from multiple foreign countries and utilize

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396-470: Is closed now, was earlier responsible for all Mass Marketing Frauds in . OFT had provided the advice and support to the fraud victim through letter or email, leaflets, DVD, website with advice and prevention advice to chronic victims. OFT published the 'Research on impact of mass marketed scams' in December 2006, document on support for victims of fraud and fraud typologies and victims of fraud. The government has

429-405: Is in fact genuine, it is really only a discount of a few percent on an extremely expensive purchase. This type of scam is legal in many jurisdictions. Sometimes lottery scam messages are sent by ordinary postal mail; their content and style is similar to the e-mail versions. For example, some scams by letter misuse the names of the legal Spanish lotteries, such as El Gordo de la Primitiva . In

462-845: The Criminal Code . Mass marketing fraud Mass-marketing fraud (or mass market fraud ) is a scheme that uses mass-communication media – including telephones, the Internet, mass mailings , television, radio, and personal contact – to contact, solicit, and obtain money, funds, or other items of value from multiple victims in one or more jurisdictions. The frauds where victims part with their money by promising cash, prizes, and services and high returns on investment are part of mass market fraud. Such scams or consumer frauds generally fall into four categories: Alternatively, mass market fraud may also be classified as follows: Victim reporting reveals that Internet-based solicitations are among

495-708: The Extradition Act and Canada Evidence Act (Bill C-40); and Omnibus Criminal Code Amendments (Bill C-51), as well as legislation related to Proceeds of Crime, and Wiretapping which includes impact on telemarketing cases. US provided significant enhancement to fraud related criminal offenses in the Senior Citizens Against Marketing Scams Act of 1994 and the Deceptive Mail Prevention and Enforcement Act of 2000. One significant piece of legislation affecting mass-marketing fraud that

528-710: The United States to follow up. It also educates and provides awareness campaign on fraud prevention and telemarketing pitches, particularly in March (Fraud Awareness Month) to prevent future victimization. The centre was established in January 1993 as PhoneBusters National Call Centre in North Bay, Ontario . The original mandate of PhoneBusters was to prosecute key individuals in Ontario and Quebec involved in telemarketing fraud under

561-426: The Internet, telemarketing "boiler rooms," the mail, television or radio advertising, mass meetings, or even one-on-one talks over people's kitchen tables, has two elements in common. First, the criminals who conduct any mass-marketing fraud scheme aim to defraud multiple individuals or businesses to maximize their criminal revenues. Second, the schemes invariably depend on persuading victims to transfer money or funds to

594-636: The ORB. Consumer Affairs does not have investigative or enforcement powers. Fraud Victim Report is sent to Consumer Protection who may publish information about it on the Alerts section of their Scamwatch website. ORB is working with partner agencies to direct victim reports through to the organization best able to investigate or advice on various types of online incidents that include scams and frauds, spam messages, objectionable material, privacy breaches and problems whilst shopping online. Lottery scam A lottery scam

627-497: The UK a number of legitimate lottery sites have dedicated pages on the subject of scams. This variation relies on the target agreeing to accept a sum of money that they know that they are not entitled to and then, when they refuse to pay the advance fee, the scammers then threaten to report them unless blackmail is paid. A typical scenario is when the emails are sent to staff of a multinational corporation with offices/branches throughout

660-477: The adult population) fall victim to mass-marketing schemes, collectively losing £3.5 billion. Similarly, a June 2008 study by the Australian Bureau of Statistics (ABS) found 453,100 of those victims (56.2 percent) reportedly lost AU $ 977 million (US$ 905.7 million as of June 27, 2008) in selected schemes such as lottery, pyramid , and phishing schemes. In India there is no single agency to estimate

693-433: The agent, the target of the scam will be asked to pay "processing fees" or "transfer charges" so that the winnings can be distributed, but will never receive any lottery payment. Many email lottery scams use the names of legitimate lottery organizations or other legitimate corporations/companies, but this does not mean the legitimate organizations are in any way involved with the scams. There are several ways of identifying

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726-414: The corporation's headquarters and made every attempt to pass on the "prize" but without success, but as they (the scammers) don't want to lose face with the promoters they are anxious to discharge their responsibilities to pass on the prize money, they will ask for the target's personal banking details to allow the "prize" to be sent and trust the target to pass it on to their employers. This immediately makes

759-1118: The criminals based on promises of valuable goods, services, or benefits, and then never delivering the promised goods, services, or benefits to the victims. The reporting of mass marketing fraud is quite low, as per OFT there is only 1 to 3% reporting. Common mass marketing scams in Australia, Canada, US, UK and other western countries include foreign lotteries and sweepstakes, traditional West African fraud schemes and 419 letter scams, charity scams, romance scams, boiler room or share sale fraud, credit card interest reduction schemes, auction and retail website schemes, investment schemes, counterfeit check fraud schemes (including schemes targeting attorneys), emergency assistance schemes, merchandise purchase/product misrepresentation schemes, psychic/clairvoyant schemes, bank and financial account schemes, recovery schemes, sale of merchandise/overpayment schemes, and service schemes. Bank and financial account schemes not only involve fraud but also identity theft through phishing and vishing. In developing countries including India

792-607: The financial infrastructure of one or more countries to transfer and launder funds. Law enforcement investigations have exposed that such schemes operating not only in multiple countries in North America, Europe, and Africa, but in other countries and jurisdictions as diverse as Brazil, Costa Rica, Hong Kong, India, Israel, the Philippines, Thailand, and the United Arab Emirates. Many of the frauds perpetrated online, work on

825-602: The loss due to such mass market fraud. As per IMMFWG, there are strong indications that the order of magnitude of global mass-marketing fraud losses is in the tens of billions of dollars per year. MMF frauds are committed by fraudsters and the illicit proceeds are received by their counterparts in countries on every continent in the world. Methods of MMF and its money laundering components are similar to drug trafficking . A project led by Financial Crimes Enforcement Network (FinCEN), examined global money flows relating to mass marketing fraud schemes. One of major step to combat

858-527: The lottery scam through e-mails, SMSs and other unsolicited messages, 'Nigerian letter fraud', phishing and pyramid scams are popular. Recently, the Mass Fraud Quiz Competition, normally known as "Chehra pechano" (identify the Face of Actor/Actress), is being run by fraudsters using communication mechanisms such as print media (daily newspaper), television and through online websites. The fraudsters run

891-509: The mass marketing Fraud is the formation of International Mass-Marketing Fraud Working Group (IMMFWG) in September 2007. It consists of law enforcement, regulatory, and consumer protection agencies from Australia, Belgium, Canada, Netherlands, Nigeria, UK, US and Europol. US and Canada had made changes in substantive and procedural laws. Canada made changes in Competition Act (Bill C-20);

924-557: The most common: in the United States, web sites and e-mails accounted for 60 percent of reported contacts in 2009, and Canada noted a 46 percent spike in Internet-related complaints from 2008 to 2009. As per United States Department of Justice the mass-marketing fraud schemes generally fall into three main categories: (i) advance-fee fraud schemes ; (ii) bank and financial account schemes; and (iii) investment opportunities. Advance fee fraud schemes are most popular. This type of scheme

957-400: The principle of large number of victims losing relatively small sums of money. The Office for Fair Trading (2006) research illustrates that in many of the frauds relatively small sums of money are lost – frequently less than £100. The tactic of the fraudster is to secure such a sum of money that the victim will be less bothered to report the fraud. Mass-marketing fraud – whether committed via

990-538: The risks and simple steps we can take to protect our personal and financial information online. The ' Little Book of Scams ' has been published by Australian Competition and Consumer Commission. The book is available free of cost. The little black book of scams highlights a variety of popular scams that regularly target Australian consumers and small business in areas such as fake lotteries, internet shopping, mobile phones, online banking, employment, investment opportunities. The Office of Fair Trading in, which

1023-560: The world for use in their investigations. In United States, the FBI and a nonprofit private-sector entity, the National White Collar Crime Center has started an 'Internet Crime Complaint Center' (IC3) for online reporting of complaints about Internet-related crime like Internet fraud and lottery /sweepstakes scams. Canadian and American law enforcement authorities have shown great creativity in developing and participating in

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1056-410: The world using their work email address. The fraudsters will represent themselves as the agents of a scheme that the multinational has won. An example being the "winners" of a prize as a result of placing an advertisement with the supposed promoter of the scheme in an obscure (and sometimes fictional) trade magazine published in an equally obscure country. The scammers will allege that they have written to

1089-582: Was enacted since 2003 is the U.S. SAFEWEB Act. Competition Bureau Canada partnered with Ontario Provincial Police (OPP) and Royal Canadian Mounted Police and upgraded earlier telemarketing fraud call centre PhoneBuster to a Canadian Anti-Fraud Centre (CAFC), which is now a central agency in Canada that collects information and criminal intelligence on such matters as mass marketing fraud (i.e.: telemarketing), advance fee fraud (i.e.: West African letters), Internet fraud and identification theft complaints. Royal Canadian Mounted Police Canada has also started

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