118-621: Yelp Inc. is an American company that develops the Yelp.com website and the Yelp mobile app , which publishes crowd-sourced reviews about businesses. It also operates Yelp Guest Manager, a table reservation service. It is headquartered in San Francisco . Yelp was founded in 2004 by former PayPal employees Russel Simmons and Jeremy Stoppelman . It has since become one of the leading sources of user-generated reviews and ratings for businesses. Yelp grew in usage and raised several rounds of funding in
236-693: A "Public Services & Government" section was introduced to Yelp, and the General Services Administration began encouraging government agencies to create and monitor official government pages. For example, the Transportation Security Administration created official TSA Yelp pages. Later that year Yelp began experimenting in San Francisco with consumer alerts that were added to pages about restaurants with poor hygiene scores in government inspections. Research conducted by
354-545: A 7–10% cash-back program at some US restaurants in 2016 through a partnership with Empyr, which links credit card purchases to online advertising . On February 14, 2017, Yelp launched Yelp Questions and Answers, a feature for users to ask venue-specific questions about businesses. In June 2020, Yelp launched a COVID-19 section that enables businesses to update their health and safety measures as well as their service offering changes. Starting January 2021, users can provide detailed feedback regarding what health and safety measures
472-427: A Long Beach veterinary hospital to pay $ 300 a month for advertising services that included the suppression or deletion of disparaging customer reviews. The following month, nine additional businesses joined the class-action lawsuit, and two similar lawsuits were filed. That May the lawsuits were combined into one class-action lawsuit, which was dismissed by San Francisco U.S. District Judge Edward Chen in 2011. Chen said
590-440: A Yelp "check in" feature. In 2014, Yelp released an app for business owners to respond to reviews and manage their profiles from a mobile device. Business owners can also flag a review to be removed, if the review violates Yelp's content guidelines. Yelp's revenues primarily come from selling ads and sponsored listings to small businesses. Advertisers can pay to have their listing appear at the top of search results or feature ads on
708-669: A browser, which can be noticeably slower than the equivalent native app. It also may not have the same level of features as the native app. The concept of the hybrid app is a mix of native and web-based apps. Apps developed using Apache Cordova , Flutter , Xamarin , React Native , Sencha Touch , and other frameworks fall into this category. These are made to support web and native technologies across multiple platforms. Moreover, these apps are easier and faster to develop. It involves use of single codebase which works in multiple mobile operating systems. Despite such advantages, hybrid apps exhibit lower performance. Often, apps fail to bear
826-478: A company to promote its own business or false negative reviews submitted about competing businesses – a practice sometimes known as " astroturfing ", which the company has tried to combat in various ways. Two former PayPal employees, Jeremy Stoppelman and Russel Simmons , founded Yelp at a business incubator , MRL Ventures, in 2004. Stoppelman and Simmons conceived the initial idea for Yelp as an email-based referral network, after Stoppelman caught
944-433: A definitive agreement with Telstra on 23 June 2011 , estimated to be worth A$ 9 billion post-tax net present value , building upon the signing of a financial heads of agreement a year beforehand. Telstra agreed to "disconnect" its Internet customers from the copper and hybrid fibre-coaxial networks in areas where FTTP has been installed, and agreed to lease dark fibre , exchange space and ducts to NBN Co. As part of
1062-546: A disagreement between Yelp's management and board of directors about the offers. In June 2015, Yelp published a study alleging Google was altering search results to benefit its own online services. Yelp began a service called Yelp Deals in April 2011, but by August it cut back on Deals due to increased competition and market saturation. That September, the Federal Trade Commission investigated Yelp's allegations that Google
1180-508: A feature initially added in June 2010; in 2021 the service was consolidated with others into "Yelp Guest Manager". Yelp's reservation features have been done through SeatMe , which was acquired by Yelp in 2013. Prior to that, Yelp had offered reservation services through OpenTable . In 2013, features to have food ordered and delivered were added to Yelp as well as the ability to view hygiene inspection scores and make appointments at spas. Yelp's content
1298-619: A feature to let users filter businesses based on their COVID precautions. A Harvard Business School study published in 2011 found that each "star" in a Yelp rating affected the business owner's sales by 5–9%. A 2012 study by two University of California, Berkeley economists found that an increase from 3.5 to 4 stars on Yelp resulted in a 19% increase in the chances of the restaurant being booked during peak hours. A 2014 survey of 300 small business owners done by Yodle found that 78% were concerned about negative reviews. Also, 43% of respondents said they felt online reviews were unfair, because there
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#17330849137091416-552: A growing number of mobile applications available at app stores and the improved capabilities of smartphones, people are downloading more applications to their devices. Usage of mobile apps has become increasingly prevalent across mobile phone users. A May 2012 comScore study reported that during the previous quarter, more mobile subscribers used apps than browsed the web on their devices: 51.1% vs. 49.8% respectively. Researchers found that usage of mobile apps strongly correlates with user context and depends on user's location and time of
1534-535: A lawsuit against BuyYelpReview/AdBlaze for allegedly writing fake reviews for pay. In 2013, Yelp sued a lawyer it alleged was part of a group of law firms that exchanged Yelp reviews, saying that many of the firm's reviews originated from their own office. The lawyer said Yelp was trying to get revenge for his legal disputes and activism against Yelp. An effort to win dismissal of the case was denied in December 2014. In September 2013, Yelp cooperated with Operation Clean Turf,
1652-630: A major sponsor of the V8 Supercars car racing championship through its BigPond brand and directly sponsored the Sydney Telstra 500 event, the final round of the series held at Sydney Olympic Park . The sport ended this deal at the conclusion of the 2012 season. Telstra had naming rights to the Docklands Stadium in Melbourne from 2002 until 2009. Telstra is also the naming rights sponsor of
1770-541: A mobile device's screen size for a user's hand. Mobile UI contexts signal cues from user activity, such as location and scheduling that can be shown from user interactions within a mobile application. Overall, mobile UI design's goal is primarily for an understandable, user-friendly interface. Mobile UIs, or front-ends, rely on mobile back-ends to support access to enterprise systems. The mobile back-end facilitates data routing, security, authentication, authorization, working off-line, and service orchestration. This functionality
1888-438: A mobile device. The Yelp iPhone mobile app was introduced in December 2008. In August 2009, Yelp released an update to the iPhone app with a hidden Easter Egg augmented reality feature called Monocle, which allowed users looking through their iPhone camera to see Yelp data on businesses seen through the camera. Check-in features were added in 2010. Yelp users can make restaurant reservations in Yelp through Yelp Reservations,
2006-433: A more positive review appearance in exchange for pay. On June 5, 2020, Yelp launched a tool to allow businesses on the platform to identify themselves as black-owned, allowing customers to search for black-owned companies they want to support. There were more than 2.5 million searches for black-owned businesses on Yelp from May 25 to July 10. Searches for black-owned businesses were up 2,400% in 2020. In August 2021 Yelp added
2124-468: A narrow 4–3 margin that a business cannot force Yelp to remove a review, even if the review is defamatory of the business. A 2019 investigation by Vice News and the podcast Underunderstood found that in some cases, Yelp was replacing restaurant's direct phone numbers with numbers that routed through GrubHub , which would then charge restaurants for the calls under marketing agreements GrubHub has with restaurants. Eater reported that between 2012 and 2015,
2242-437: A native container. Most mobile devices are sold with several apps bundled as pre-installed software, such as a web browser , email client , calendar , mapping program, and an app for buying music , other media, or more apps. Some pre-installed apps can be removed by an ordinary uninstall process, thus leaving more storage space for desired ones. Where the software does not allow this, some devices can be rooted to eliminate
2360-400: A new website, including the ability for customers to link their online accounts to their Facebook identity. In March 2014, Telstra announced a new digital development program called "Digital First" with a stated aim to conduct 65 to 70 percent of its transactions online. Telstra published a white paper sharing some key metrics of its digital program: In September 2014, Telstra announced
2478-552: A number of users who review restaurants on the site have posted reviews that contained comments about the political activities and political views of businesses and their owners or have submitted ratings affected by political motivations. The article found that in some instances, the Yelp review area for a business has become flooded with such review submissions after a business was involved in politically sensitive action. Yelp has removed reviews of this nature and has tried to suppress their submission. According to data compiled in 2014 by
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#17330849137092596-591: A partnership with eVTOL racing series Airspeeder . The deal centred around providing a service to transmit terabytes of data for vehicle to vehicle and vehicle to infrastructure communications for the EXA series. This deal incorporated on-vehicle branding for Telstra. In November 1997, the Australian government sold the first tranche of its Telstra shares, 4.29 Billion shares, publicly at a price of $ 3.40 per share to institutional investors and $ 3.30 to retail investors. This sale
2714-553: A pillar of the corporation’s social responsibility ethos according to Telstra’s head of social services Gerard Devan and the Telstra foundation. The following table shows total complaints handled by the Telecommunications Industry Ombudsman (TIO) 2010–2015, and of those, the ones made against Telstra. In February 2011, Telstra announced the formation of Telstra Digital under the leadership of Gerd Schenkel who
2832-404: A project. It also introduced an API that allows developers to search Yelp data from other applications, and made other improvements. Yelp added the ability for business owners to respond to reviews in 2008. Businesses can respond privately by messaging the reviewer or publicly on their profile page. In some cases, Yelp users that had a bad experience have updated their reviews more favorably due to
2950-421: A publicly listed company with a market capitalisation of approximately $ 600m (June 2016). In February 2011, Telstra announced the creation of an additional 100 retail stores within three years. The carrier opened the world's first Android store, called " Androidland ", on Bourke Street , Melbourne, Australia, in December 2011. These developments built on Telstra's T[life] concept stores it had launched in
3068-548: A result of Australian Federation. Prior to 1901, telecommunications were administered by each colony. On 1 July 1975, separate commissions were established by statute to replace the PMG. Responsibility for postal services was transferred to the Australian Postal Commission (Australia Post). The Australian Telecommunications Commission (ATC), trading as Telecom Australia , ran domestic telecommunication services. In 1989,
3186-485: A result, most businesses develop apps for multiple platforms. While developing native apps, professionals incorporate best-in-class user interface modules. This accounts for better performance, consistency and good user experience. Users also benefit from wider access to application programming interfaces and make limitless use of all apps from the particular device. Further, they also switch over from one app to another effortlessly. The main purpose for creating such apps
3304-491: A series of town hall style meetings in 22 major American cities in an effort to address concerns among local business owners. Many attendees expressed frustration with seeing Yelp remove positive reviews after they declined to advertise, receiving reviews from users that never entered the establishment, and other issues. A 2011 "working paper" published by Harvard Business School from Harvard Associate Professor Michael Luca and Georgios Zervas of Boston University found that there
3422-545: A single remaining office in the United States in San Francisco. Additionally, the company will continue its operations in Toronto, Canada, and London, United Kingdom. The closure and downsizing of these offices are expected to result in approximately $ 27 million in annual cost savings for Yelp during the 2023–24 fiscal year. As of February 2024, its website listed reviews for establishments in 32 countries. Yelp's website, Yelp.com,
3540-550: A sting operation by the New York Attorney General that uncovered 19 astroturfing operations. In April 2017, a Norfolk, Massachusetts, jury awarded a jewelry store over $ 34,000 after it determined that its competitor's employee had filed a false negative Yelp review that knowingly caused emotional distress . In December 2019, Yelp won a court case that challenged the company's explanation of how its review recommendation software worked. The court ruling stated that "None of
3658-438: Is app wrapping . But there also are some disadvantages like copyright infringement or the loss of warranty rights. Functionality, productivity and user experience are particularly limited under app wrapping. The policies of a wrapped app can not be changed. If required, it must be recreated from scratch, adding cost. An app wrapper is a mobile app made wholly from an existing website or platform , with few or no changes made to
Yelp - Misplaced Pages Continue
3776-568: Is Australia's largest telecommunications company by market share. Telstra has a long history in Australia, originating together with Australia Post as the Postmaster-General's Department upon federation in 1901. Telstra had transitioned from a state-owned enterprise to a fully privatised company by 2006. Australia's telecommunications services were originally controlled by the Postmaster-General's Department (PMG), formed in 1901 as
3894-460: Is a computer program or software application designed to run on a mobile device such as a phone , tablet , or watch . Mobile applications often stand in contrast to desktop applications which are designed to run on desktop computers , and web applications which run in mobile web browsers rather than directly on the mobile device. Apps were originally intended for productivity assistance such as email, calendar, and contact databases, but
4012-505: Is a crowd-sourced local business review and social networking site. The site has pages devoted to individual locations, such as restaurants or schools, where Yelp users can submit a review of their products or services using a one to five stars rating scale . Businesses can update contact information, hours, and other basic listing information or add special deals. In addition to writing reviews, users can react to reviews, plan events, or discuss their personal lives. 78% of businesses listed on
4130-472: Is also essential. Mobile UI considers constraints and contexts, screen, input and mobility as outlines for design. The user is often the focus of interaction with their device, and the interface entails components of both hardware and software. User input allows for the users to manipulate a system, and device's output allows the system to indicate the effects of the users' manipulation. Mobile UI design constraints include limited attention and form factors, such as
4248-414: Is an alternate approach to security. Rather than controlling an employee/s entire device, containerization apps create isolated pockets separate from personal data. Company control of the device only extends to that separate container. Especially when employees " bring your own device " (BYOD), mobile apps can be a significant security risk for businesses, because they transfer unprotected sensitive data to
4366-544: Is commonly referred to as "T1". In October 1999, the Australian government sold the second tranche of its Telstra shares under the "T2" program for $ 7.80 per share to institutional investors and $ 7.40 to retail investors. In November 2006, the government sold a third tranche of its shares, "T3", at $ 3.60 per share. Since its privatisation, Telstra shares have hit a low of just over $ 2.50 per share in late 2010. Since then, Telstra shares have risen to $ 5 per share in December 2013 and $ 6 per share in December 2014. On 17 May 2019
4484-415: Is derived from the word Telecom Australia ("Tel" from Tel ecom and "stra" from Au stra lia). The corporation then traded under the "Telstra" brand internationally and "Telecom Australia" domestically until uniform branding of "Telstra" was introduced throughout the entire organisation in 1995, following an unsuccessful attempt to register the trademark "Telecom Australia". Telstra has faced competition since
4602-437: Is for customer service to be fundamental to everything we do". In August 2011, Telstra Digital announced expansion of customer service into social media with 24/7 coverage. By November 2012, Telstra claimed 140,000 live chats for the month and a growth rate of this service of 600% p.a. In October 2013, Telstra announced that it had grown its Live Chat workforce to 600 and its social media workforce to 30. Customer Service became
4720-426: Is meant to off-set the security risk of a Bring Your Own Device (BYOD) work strategy. When an employee brings a personal device into an enterprise setting, mobile application management enables the corporate IT staff to transfer required applications, control access to business data, and remove locally cached business data from the device if it is lost, or when its owner no longer works with the company. Containerization
4838-702: Is no verification that the review is written by a legitimate customer. Yelp has a complicated relationship with small businesses. Criticism of Yelp continues to focus on the legitimacy of reviews, public statements of Yelp manipulating and blocking reviews in order to increase ad spending, as well as concerns regarding the privacy of reviewers. As Yelp became more influential, the phenomenon of business owners and competitors writing fake reviews, known as " astroturfing ", became more prevalent. A study from Harvard Associate Professor Michael Luca and Georgios Zervas of Boston University analyzed 316,415 reviews in Boston and found that
Yelp - Misplaced Pages Continue
4956-482: Is possible to offer native apps securely through enterprise mobility management . This enables more flexible IT management as apps can be easily implemented and policies adjusted at any time. Telstra Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets related products and services. It is a member of the S&;P/ASX 20 stock index, and
5074-453: Is primarily used to distribute "Windows Store apps"—which are primarily built for use on tablets and other touch-based devices (but can still be used with a keyboard and mouse , and on desktop computers and laptops ). Mobile application management (MAM) describes software and services responsible for provisioning and controlling access to internally developed and commercially available mobile apps used in business settings. The strategy
5192-747: Is supported by a mix of middleware components including mobile app servers , Mobile Backend as a service (MBaaS), and SOA infrastructure. Conversational interfaces display the computer interface and present interactions through text instead of graphic elements. They emulate conversations with real humans. There are two main types of conversational interfaces: voice assistants (like the Amazon Echo ) and chatbots . Conversational interfaces are growing particularly practical as users are starting to feel overwhelmed with mobile apps (a term known as "app fatigue"). David Limp, Amazon's senior vice president of devices, says in an interview with Bloomberg, "We believe
5310-425: Is to ensure best performance for a specific mobile operating system. A web-based app is implemented with the standard web technologies of HTML , CSS , and JavaScript . Internet access is typically required for proper behavior or being able to use all features compared to offline usage. Most, if not all, user data is stored in the cloud . The performance of these apps is similar to a web application running in
5428-525: Is usually split between the application's creator and the app store. The same app can, therefore, cost a different price depending on the mobile platform. Mobile apps were originally offered for general productivity and information retrieval, including email, calendar , contacts, the stock market and weather information. However, public demand and the availability of developer tools drove rapid expansion into other categories, such as those handled by desktop application software packages. As with other software,
5546-564: The Boston Children's Hospital found that Yelp reviews with keywords associated with food poisoning correlates strongly with poor hygiene at the restaurant. Researchers at Columbia University used data from Yelp to identify three previously unreported restaurant-related food poisoning outbreaks. On November 2, 2016, concurrent with its earnings report for Q3 2016, Yelp announced it would drastically scale back its operations outside North America and halt international expansion. This resulted in
5664-512: The COVID-19 pandemic in the United States caused a massive decline in searches on Yelp (down 64–83% from March to April, depending on category) and company revenues. On April 9, the company announced it would lay off 1,000 employees, furlough about 1,100 with benefits, reduce hours for others, cut executive pay by 20–30%, and stop paying the CEO for the rest of 2020. In September 2021, Yelp announced that it
5782-726: The National Rugby League Premiership. Telstra is also the principal sponsor of Swimming Australia . They also sponsored the Minardi team for the 2002 Formula One season , and the Rally Australia 2006 Championships. Telstra also had the naming rights (under TelstraClear ) for the TelstraClear Pacific events centre in Manukau City , New Zealand. In September 2021 Telstra solutions and Telstra Purple announced
5900-672: The New York Stock Exchange on March 2, 2012. In 2012, Yelp acquired its largest European rival, Qype , for $ 50 million. The following year, CEO Jeremy Stoppelman reduced his salary to $ 1. Yelp acquired start-up online reservation company SeatMe for $ 12.7 million in cash and stock in 2013. Yelp's second quarter 2013 revenue of $ 55 million "exceeded expectations", but the company was not yet profitable. In 2012/13, Yelp moved into its new corporate headquarters, occupying about 150,000 square feet on 12 floors of 140 New Montgomery (the former PacBell building) in San Francisco. The company
6018-478: The Virginia Supreme Court . A popular public argument in favor of Yelp at the time was that a ruling against Yelp would negatively affect free speech online. The judge from an early ruling said that if the reviewers did not actually use the businesses' services, their communications would be false claims not protected by free speech laws. The Virginia Supreme Court ruled that Yelp, a non-resident company in
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#17330849137096136-471: The federal government began to privatise the corporation. The first three stages were initiated by the Liberal–National Coalition 's Howard government : the first, informally known as "T1" (with shares priced at $ 3.30), occurred in 1997. "T2" ($ 7.40) followed in 1999; "T3" ($ 3.60) in 2006. In T1 , the government sold one third of its shares in Telstra for A$ 14 billion and publicly listed
6254-496: The "Real Reviews" feature, which allowed them to write reviews unsolicited. According to The San Francisco Chronicle , "the site's popularity soared" after it was re-designed in late 2005 with the distinctive Burst logo . Yelp raised $ 5 million in funding in 2005 from Bessemer Venture Partners and $ 10 million in November 2006 from Benchmark Capital . The number of reviewers on the site grew from 12,000 in 2005, to 100,000 in 2006. By
6372-667: The ATC introduced new buildings and frameworks. In 1993, the Overseas Telecommunications Commission , a separate government body established in 1946, was merged with the Australian Telecommunications Corporation into the short-lived Australian and Overseas Telecommunications Corporation (AOTC) which continued trading under the established identities of Telecom and OTC. The AOTC was renamed to Telstra Corporation Limited in 1993. The name "Telstra"
6490-784: The App Store has 650,000 available apps to download as well as 30 billion apps downloaded from the app store until that date. From an alternative perspective, figures seen in July 2013 by the BBC from tracking service Adeven indicate over two-thirds of apps in the store are "zombies", barely ever installed by consumers. Microsoft Store (formerly known as the Windows Store) was introduced by Microsoft in 2012 for its Windows 8 and Windows RT platforms. While it can also carry listings for traditional desktop programs certified for compatibility with Windows 8, it
6608-694: The Australian Business of the Year award, the MYOB Small Business Award, and the National Aboriginal & Torres Strait Islander Art Award (NATSIAA) which has become known as the Telstra Award. Notable past winners include Vaxine , APS Plastics , and eWAY . Telstra also set up a social services CEO round table under Gerard Devan which acted as a "Think Tank" to the sector. Telstra was
6726-461: The Future Fund sold off another $ 2.4 billion worth of shares, reducing the government's stake in Telstra to 10.9%. In August 2011, under Labor 's Gillard government , the Future Fund sold its remaining " above market weight " Telstra shares, reducing its holding to 0.8% of the shares, effectively completing Telstra's privatisation. With more than one million shareholders, Telstra is currently
6844-473: The Google Play Store surpassed 50 billion, of the over 1 million apps available. As of September 2016, according to Statista the number of apps available exceeded 2.4 million. Over 80% of apps in the Google Play Store are free to download. The store generated a revenue of 6 billion U.S. dollars in 2015. Apple 's App Store for iOS and iPadOS was not the first app distribution service, but it ignited
6962-593: The Government on the new network. Telstra also has pay TV and owns 35% of the Australian media company Foxtel. The Overseas Telecommunications Commission (OTC) was established by an Act of Parliament in August 1946. It inherited facilities and resources from Amalgamated Wireless Australasia Limited (AWA) and Cable & Wireless , and was charged with responsibility for all international telecommunications services into, through and out of Australia. On 1 February 1992, it
7080-454: The Internet without knowledge and consent of the users. Reports of stolen corporate data show how quickly corporate and personal data can fall into the wrong hands. Data theft is not just the loss of confidential information, but makes companies vulnerable to attack and blackmail. Professional mobile application management helps companies protect their data. One option for securing corporate data
7198-677: The National Broadband Network RFP process on 15 December 2008. In response, Telstra announced that it would raise speeds on its existing Next G network and HFC "cable" network so that they both offer higher speeds than the RFP for the NBN requires. Following Telstra's exclusion from the National Broadband Network bidding process Telstra's share price suffered the biggest one-day percentage fall in its history. NBN Co Limited signed
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#17330849137097316-510: The Netherlands. International website traffic doubled during the same time period. An Australian website went live in November 2011. It was supported through a partnership with Telstra , which provided one million initial business listings, and was initially glitchy. By the end of 2012, Yelp was publishing reviews for establishments in 20 countries, including Turkey and Denmark. Yelp's first site in Asia
7434-618: The Wall Street Journal, Yelp receives about six subpoenas a month asking for the names of anonymous reviewers, mostly from business owners seeking litigation against those writing negative reviews. In 2012, the Alexandria Circuit Court and the Virginia Court of Appeals held Yelp in contempt for refusing to disclose the identities of seven reviewers who anonymously criticized a carpet-cleaning business. In 2014, Yelp appealed to
7552-407: The acquisitions of German-based restaurant review site Restaurant-Kritik and French-based CityVox. In early February 2015, Yelp announced it bought Eat24, an online food-ordering service, for $ 134 million. Then in August 2017, Yelp sold Eat24 to Grubhub for $ 287.5 million. The acquisition resulted in a partnership to integrate Grubhub delivery into the Yelp profiles of restaurants. In late 2015,
7670-583: The agreement, Telstra would not be able to market their mobile network as an alternative to the NBN for a number of years. Telstra remains the owner of its networks. On 18 October 2011, Telstra shareholders overwhelmingly approved the deal. On 14 December 2014 it was announced that in a A$ 11b renegotiated deal Telstra will transfer ownership of its copper and hybrid fibre-coaxial (HFC) networks to NBN while disconnecting premises from these networks. This ownership allows NBN Co to use these networks "where it sees fit in for its multi-technology NBN rollout." Under
7788-601: The app economy creates revenues of more than € 10 billion per year within the European Union, while over 529,000 jobs have been created in 28 EU states due to the growth of the app market. Mobile applications may be classified by numerous methods. A common scheme is to distinguish native , web-based, and hybrid apps. All apps targeted toward a particular mobile platform are known as native apps. Therefore, an app intended for Apple device does not run in Android devices. As
7906-575: The apps reached 2.5 million downloads. At a results announcement, CEO David Thodey remarked that "the group's new online strategy was delivering" in the context of a 28% reduction of inbound service calls. Telstra estimated that its digital program will provide productivity benefits of $ 100 million in the 2013 financial year from lower printing costs, decreasing commissions to third parties, and reduced dependence on call centre staff. In October 2012, Telstra's CEO David Thodey stated, "The rise of online and social media had 'fundamentally changed
8024-464: The business has implemented through editing in the COVID-19 section on Yelp business pages. In April 2023, Yelp introduced Yelp Guaranteed, which provides a refund of up to $ 2,500 if something goes wrong with a project. It also improved its search features with AI and added the option to add video to reviews. In April 2024, Yelp released Yelp Assistant, an AI chatbot that helps users find a professional for
8142-519: The business's efforts to resolve their complaints. In some other cases, disputes between reviewers and business owners have led to harassment and physical altercations. The system has led to criticisms that business owners can bribe reviewers with free food or discounts to increase their rating. However, Yelp users say this rarely occurs. A business owner can "claim" a profile, which allows them to respond to reviews and see traffic reports. Businesses can also offer discounts to Yelp users that visit often using
8260-503: The company had over 36 million desktop unique visitors and over 60 million mobile web unique visitors. Yelp estimates that over 55% of its audience has an annual household income of more than $ 100,000. The company has been accused of using unfair practices to raise revenue from the businesses that are reviewed on its site – e.g., by presenting more negative review information for companies that do not purchase its advertising services or by prominently featuring advertisements of
8378-606: The company on the Australian Stock Exchange. In 1998, a further 16% of Telstra shares were sold to the public, leaving the Australian government with 51% ownership. In 2006, T3 was announced by the government and was the largest of the three public releases, reducing the government's ownership of Telstra to 17%. The 17% remainder of Telstra was placed in Australia's Future Fund , a sovereign wealth fund established mainly to meet future liabilities for payment of superannuation to retired federal public servants . In 2009,
8496-400: The company's name because "it was short, memorable, easy to spell, and was familiar with 'the help' and ' yellow pages ' ". According to Fortune , Yelp's initial email-based system was "convoluted". The idea was rejected by investors and did not attract users beyond the cofounders' friends and family. Usage data showed that users were not answering requests for referrals, but were using
8614-538: The company. Journalist David Lazarus of the Los Angeles Times also criticized Yelp in 2014 for the practice of selling competitors' ads to run on top of business listings and then offering to have the ads removed as part of a paid feature. The 2019 film Billion Dollar Bully documents Yelp's alleged business practices. In 2018, in the case Hassell v. Bird , the California Supreme Court held by
8732-463: The competitors of such non-paying companies or conversely by excluding negative reviews from companies' overall rating on the basis that the reviews "are not currently recommended". There have also been complaints of aggressive and misleading tactics by some of its advertising sales representatives. The company's review system's reliability has also been affected by the submission of fake reviews by external users, such as false positive reviews submitted by
8850-402: The criticism of their allowing their advertising partners to manipulate the review listing, Yelp ceased its "featured review" practice in 2010. Several lawsuits have been filed against Yelp accusing it of extorting businesses into buying advertising products. Each has been dismissed by a judge before reaching trial. In February 2010, a class-action lawsuit was filed against Yelp alleging it asked
8968-489: The crowd-sourced websites it looked into. Yelp has also been criticized for not disclosing how the filter works, which it says would reveal information on how to defeat it. Yelp also conducts "sting operations" to uncover businesses writing their own reviews. In October 2012, Yelp placed a 90-day "consumer alert" on 150 business listings believed to have paid for reviews. The alert read "We caught someone red-handed trying to buy reviews for this business". In June 2013, Yelp filed
9086-557: The day. Mobile apps are playing an ever-increasing role within healthcare and when designed and integrated correctly can yield many benefits. Market research firm Gartner predicted that 102 billion apps would be downloaded in 2013 (91% of them free), which would generate $ 26 billion in the US, up 44.4% on 2012's US$ 18 billion. By Q2 2015, the Google Play and Apple stores alone generated $ 5 billion. An analyst report estimates that
9204-544: The early 1990s from Optus (Australia's second largest communication company) and a number of smaller providers. Telstra once retained ownership of the fixed-line telephone network, but since the nationwide upgrade to the National Broadband Network (NBN), the Australian Government now has legal ownership of these lines since 2007, though Telstra has played a big part in this upgrade supplying resources to
9322-615: The early 2000s. In October 2011, Telstra launched a new brand identity and colour scheme. The new identity launched with the slogan "It's how we connect", and features the "T" from the previous logo in a variety of colors. This was followed by a "brand refresh" in February 2014 and again in 2016. In 2013, Telstra was assessed as Australia's third most valuable brand, after Woolworths and BHP Billiton . In 2016 Telstra became Australia's most valuable brand, which it maintained in 2017. Telstra sponsors numerous awards around Australia, including
9440-709: The edge" by Deloitte 's Centre for the Edge. In September 2011, Telstra Digital launched a new account services portal to help achieve its goal of managing 35% of Telstra's transactions. In October 2011, Telstra Digital announced a new mobile smartphone optimised version of its website. In November 2011, Telstra Digital launched an iPhone app on a trial basis as well as a new online mobile phone shop. In July 2012, Telstra Digital launched smartphone and Facebook apps for customers to manage their Telstra accounts and in November 2012, Telstra claimed that over 700,000 customers had downloaded those apps. In August 2013, Telstra revealed that
9558-918: The evidence presented at the trial showed anything nefarious or duplicitous on the part of Yelp in connection with the assertions made in the Challenged Statements." This was one of a number of court cases that ruled in favor of Yelp over the years. Yelp has a complicated relationship with small businesses. There have been allegations that Yelp has manipulated reviews based on participation in its advertising programs. Many business owners have said that Yelp salespeople have offered to remove or suppress negative reviews if they purchase advertising. Others report seeing negative reviews featured prominently and positive reviews buried, and then soon afterwards, they would receive calls from Yelp attempting to sell paid advertising. Yelp staff acknowledged that they had allowed their advertising partners to move their favorite review to
9676-640: The executive director of Telstra Digital Gerd Schenkel left Telstra to become CEO of a fintech company. Telstra owns and operates a series of retail stores known as Telstra Stores. Some are directly owned and operated by Telstra and some are operated by licensees. As of May 2016, Telstra has a total of 360 retail stores across Australia. This includes several new 'Discovery' stores, where Telstra has invested millions in redesigning key stores based on local requirements. These designs include new displays, accessory shops, digital tickets and free baristas. 109 of Telstra's stores are owned and operated by Vita Group ,
9794-483: The explosion in number and variety of apps made discovery a challenge, which in turn led to the creation of a wide range of review, recommendation, and curation sources, including blogs, magazines, and dedicated online app-discovery services. In 2014 government regulatory agencies began trying to regulate and curate apps, particularly medical apps. Some companies offer apps as an alternative method to deliver content with certain advantages over an official website . With
9912-481: The flu and had a difficult time finding an online recommendation for a local doctor. Max Levchin , the co-founders' former colleague as founding chief technology officer of PayPal and founder of MRL Ventures, provided $ 1 million in Angel financing . MRL co-founder David Galbraith, who instigated the local services project based on user reviews, came up with the name "Yelp". Stoppelman explained that they decided on "Yelp" for
10030-551: The following years. By 2010, it had $ 30 million in revenue, and the website had published about 4.5 million crowd-sourced reviews. From 2009 to 2012, Yelp expanded throughout Europe and Asia. In 2009, it entered unsuccessful negotiations to be acquired by Google . Yelp became a public company via an initial public offering in March 2012 and became profitable for the first time two years later. As of December 31, 2023, approximately 287 million reviews have been contributed to Yelp. In 2023,
10148-686: The leadership of David Thodey , Telstra embarked upon a transformation agenda to become more sales and service focused. As part of that, an ambitious customer service agenda was defined. In 2014, Telstra was named "most respected company" by the Australian Financial Review newspaper. Early in 2010, Telstra announced the creation of a $ 1 billion "fighting fund" to be used in a concerted effort to win back market share in key product categories. This effort seems to have paid off with strong sales momentum announced in February 2011. As part of its new strategy, Telstra announced that its "goal
10266-425: The mobile revolution and was opened on July 10, 2008, and as of September 2016, reported over 140 billion downloads. The original AppStore was first demonstrated to Steve Jobs in 1993 by Jesse Tayler at NeXTWorld Expo As of June 6, 2011, there were 425,000 apps available, which had been downloaded by 200 million iOS users. During Apple's 2012 Worldwide Developers Conference , CEO Tim Cook announced that
10384-415: The most widely held ASX-listed company. On 26 November 2008, Telstra submitted a non-complying tender issued by the federal government to build a National Broadband Network , a 12-page letter proposing a $ 5 billion broadband network covering between 80 and 90 percent of the Australian population in major cities, despite the tender requiring 98 percent coverage. As a result, Telstra was removed from
10502-518: The next big platform is voice." The three biggest app stores are Google Play for Android , App Store for iOS , and Microsoft Store for Windows 10 , Windows 10 Mobile , and Xbox One . Google Play (formerly known as the Android Market) is an international online software store developed by Google for Android devices. It opened in October 2008. In July 2013, the number of apps downloaded via
10620-498: The opening of a "Digital Transformation Centre" in Sydney to design and built new digital tools for its service systems. In June 2014, Telstra disclosed that it had 3 million customers on "electronic billing" saving it $ 3 million per month in costs. Telstra also mentioned that live chat accounted for 10% of total contact centre activity. In December 2015, Telstra Digital launched customer service on Periscope . In October 2016,
10738-409: The pages of their competitors. In 2016, advertising revenue grew at a rate of 30% year over year. Yelp will only allow businesses with at least a three-star rating to sign up for advertising. Originally a sponsored "favorite review" could place a positive review above negative ones, but Yelp stopped offering this option in 2010 in an effort to deter the valid criticism that advertisers were able to obtain
10856-404: The percentage of fake reviews rose from 6% of the site's reviews in 2006 to 20% in 2014. Yelp's own review filter identifies 25% of reviews as suspicious. Yelp has a proprietary algorithm that attempts to evaluate whether a review is authentic and filters out reviews that it believes are not based on a patron's actual personal experiences, as required by the site's Terms of Use . The review filter
10974-406: The platform to a target device, but sometimes they can be downloaded to laptops or desktop computers . Apps can also be installed manually, for example by running an Android application package on Android devices. Some apps are freeware , while others have a price, which can be upfront or a subscription . Some apps also include microtransactions and/or advertising . In any case, the revenue
11092-472: The platforms (although these issues can be overcome with mobile device detection). Mobile application development requires the use of specialized integrated development environments . Mobile apps are first tested within the development environment using emulators and later subjected to field testing. Emulators provide an inexpensive way to test applications on mobile phones to which developers may not have physical access. Mobile user interface (UI) Design
11210-463: The public demand for apps caused rapid expansion into other areas such as mobile games , factory automation , GPS and location-based services , order-tracking, and ticket purchases, so that there are now millions of apps available. Many apps require Internet access. Apps are generally downloaded from app stores , which are a type of digital distribution platforms. The term "app", short for " application ", has since become very popular; in 2010, it
11328-615: The reviews were protected by the Communications Decency Act of 1996 and that there was no evidence of manipulation by Yelp. The plaintiffs filed an appeal. In September 2014, the United States Court of Appeals for the Ninth Circuit upheld the dismissal, finding that even if Yelp did manipulate reviews to favor advertisers, this would not fall under the court's legal definition of extortion. In August 2013, Yelp launched
11446-510: The same look-and-feel in different mobile operating systems. Developing apps for mobile devices requires considering the constraints and features of these devices. Mobile devices run on battery and have less powerful processors than personal computers and also have more features such as location detection and cameras. Developers also have to consider a wide array of screen sizes, hardware specifications and configurations because of intense competition in mobile software and changes within each of
11564-721: The same time period. By 2009, the site had 4.5 million reviews. By 2010, Yelp's revenues were estimated to be $ 30 million and it employed 300 people. Yelp introduced a site for the United Kingdom in January 2009 and one for Canada that August. The first non-English Yelp site was introduced in France in 2010; users had the option to read and write content in French or English. From 2010 to 2011, Yelp launched several more sites, in Austria, Germany, Spain, and
11682-628: The shares closed on the ASX at $ 3.56 up from a twelve-month low of $ 2.547 per share In February 2014, Telstra raised its dividend from 14c to 14.5c per share. Amid the global pandemic crisis of the coronavirus in 2020, Telstra was one of three companies of the ASX 200 to gain in the week starting 15 March. It increased by 1.8 percent on the Australian Securities Exchange. In January 2014, Telstra announced its intention to sell 70% of Sensis to Platinum Equity for $ 454 million. Sensis
11800-473: The site had a rating of three stars or better, but some negative reviews were very personal or extreme. Some of the reviews are written entertainingly or creatively. As of 2014, users could give a "thumbs-up" to reviews they liked, which caused these reviews to be featured more prominently in the system. As of 2008, each day a "Review of the Day" was determined based on a vote by users. 72% of Yelp searches are done from
11918-544: The state of Virginia, could not be subpoenaed by a lower court. Also in 2014, a California state law was enacted that prohibits businesses from using "disparagement clauses" in their contracts or terms of use that allow them to sue or fine customers that write negatively about them online. A 2020 Business Insider investigation questioned the culture, ethics and practices within Yelp. An April 2022 Vice article highlighted that some Elite reviewers use their status to sell reviews. Mobile app A mobile application or app
12036-426: The summer of 2006, the site had one million monthly visitors. It raised $ 15 million in funding from DAG Ventures in February 2008. In 2010, Elevation Partners invested $ 100 million; $ 75 million was spent on purchasing equity from employees and investors, while $ 25 million was invested in sales staff and expansion. Yelp grew from 6 million monthly visitors in 2007 to 16.5 million in 2008 and from 12 to 24 cities during
12154-706: The termination of essentially all international employees across Yelp's 30+ international markets from the sales, marketing, public relations, business outreach, and government relations departments. Overseas employees now primarily consist of engineering and product management staff. These layoffs affected only 175 individuals or 4% of its total workforce. In March 2017, Yelp acquired the restaurant reservation app Nowait for $ 40 million. In April 2017, Yelp acquired Wi-Fi marketing company Turnstyle Analytics for $ 20 million. In early 2020, Yelp listed space at 55 Hawthorne Street, San Francisco, for 235 employees as available for sublease. Business closures and stay-at-home orders during
12272-438: The top of the listings as a "featured review", but said the reviews were not otherwise manipulated to favor the partner businesses. Such featured reviews were shown with a strip above them that said "One of [Insert Business Here]'s Favorite Reviews" and "This business is a Yelp sponsor." The company also said it might have had some rogue salespeople that misrepresented their practices when selling advertising services. In response to
12390-473: The underlying application. The "wrapper" is essentially a new management layer that allows developers to set up usage policies appropriate for app use. Examples of these policies include whether or not authentication is required, allowing data to be stored on the device, and enabling/disabling file sharing between users. Because most app wrappers are often websites first, they often do not align with iOS or Android Developer guidelines. Alternatively, it
12508-594: The undesired apps. Apps that are not preinstalled are usually available through distribution platforms called app stores . These may operated by the owner of the device's mobile operating system , such as the App Store or Google Play Store ; by the device manufacturers, such as the Galaxy Store and Huawei AppGallery ; or by third parties, such as the Amazon Appstore and F-Droid . Usually, they are downloaded from
12626-452: The way' which the company communicated with its customers". In a 2015 Deloitte report, Telstra disclosed that its "CrowdSupport" service community had generated 200,000 pieces of user-generated content. In August 2016, Telstra disclosed that "more than 60%" of visitors to "CrowdSupport" manage to find an answer on the community. In February 2013, Telstra introduced the ability to pay its bills via PayPal. And in June 2013, Telstra launched
12744-421: Was first developed two weeks after the site was founded and the company saw their "first obviously fake reviews". Filtered reviews are moved into a special area and not counted towards the businesses' star-rating. The filter sometimes filters legitimate reviews, leading to complaints from business owners. New York Attorney General Eric T. Schneiderman said Yelp has "the most aggressive" astroturfing filter out of
12862-434: Was hired from National Australia Bank / UBank . Telstra Digital's initial purpose was to improve the use of digital channels for customer service. In April 2011, Telstra Digital relaunched its web homepage design. In July 2011, Telstra Digital launched "CrowdSupport", an online forum to crowd source customer service. As of July 2017, Telstra's "CrowdSupport" had 463,000 posts. It was also cited as an example of "scaling at
12980-472: Was integrated into Apple Inc. 's Siri " virtual assistant " and the mapping and directions app of Apple's September 2012 release of the iOS 6 computer operating system. In March 2014, Yelp added features for ordering and scheduling manicures, flower deliveries, golf games, and legal consultations, among other things. In October 2014, the company, working in collaboration with hotel search site Hipmunk, added features to book hotels through Yelp. Yelp started
13098-567: Was introduced in September 2012 in Singapore, which was followed by Japan in 2014. In December 2009, Google entered into negotiations with Yelp to acquire the company, but the two parties failed to reach an agreement. According to The New York Times , Google offered about $ 500 million, but the deal fell through after Yahoo offered $ 1 billion. TechCrunch reported that Google refused to match Yahoo's offer. Both offers were later abandoned following
13216-598: Was listed as " Word of the Year " by the American Dialect Society . Apps are broadly classified into three types: native apps, hybrid and web apps. Native applications are designed specifically for a mobile operating system, typically iOS or Android. Web apps are written in HTML5 or CSS and typically run through a browser. Hybrid apps are built using web technologies such as JavaScript , CSS, and HTML5 and function like web apps disguised in
13334-547: Was merged with Australia's domestic telecommunications carrier, the Australian Telecommunications Corporation Limited ("Telecom"), to create the Australian and Overseas Telecommunications Corporation Limited (AOTC). The new organisation underwent a corporate identity review and was subsequently renamed Telstra Corporation Limited ("Telstra") for international business in 1993 and domestic business in 1995. Beginning in 1997 and finalizing in 2011,
13452-550: Was no significant statistical correlation between being a Yelp advertiser and having more favorable reviews. The Federal Trade Commission received 2,046 complaints about Yelp from 2008 to 2014, most from small businesses regarding allegedly unfair or fake reviews or negative reviews that appear after declining to advertise. According to Yelp, the Federal Trade Commission finished a second examination of Yelp's practices in 2015 and in both cases did not pursue an action against
13570-586: Was profitable for the first time in the second quarter of 2014, as a result of increasing ad spending by business owners and possibly from changes in Google's local search algorithm. The algorithm dubbed Google Pigeon made authoritative local directory sites like Yelp and TripAdvisor more visible. Over the course of the year, Yelp websites were launched in Mexico, Japan, and Argentina. Also in 2014, Yelp expanded in Europe through
13688-538: Was relocating its corporate headquarters to a smaller space at 350 Mission Street to be subleased from Salesforce . On June 1, 2023, Yelp decided to close its offices in Phoenix, Arizona and Hamburg, Germany . According to an announcement made by the company, less than 6 percent of the available workstations in these offices were being utilized. This move comes after Yelp had already shut down its New York, Chicago, and Washington, D.C. offices. As of mid-2023, Yelp maintains
13806-416: Was said to have once been "one of Telstra's most lucrative businesses" and reportedly "has been under pressure in recent years amid competition from more agile digital alternatives such as Google". In February 2014, Telstra was reportedly seeking to reduce Sensis employment by 400 to 1,000 positions. In September 2013, Telstra launched a new health business unit – Telstra Health and hired Shane Solomon as
13924-560: Was using Yelp web content without authorization and that Google's search algorithms favored Google Places over similar services provided by Yelp. In order to avoid an FTC anti-trust lawsuit, in January 2014, Google agreed to allow services like Yelp the ability to opt out of having their data scraped and used on Google's websites. Having filed for an initial public offering (IPO) with the Securities Exchange Commission in November 2011, Yelp's stock began public trading on
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